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Pre sales consultation
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Call Center Voice Solution
End to end voice technology solutions for call center scenarios, including 8K sampling rate speech recognition, speech synthesis MRCP service helps enterprises access call center voice more efficiently and quickly
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Characteristic advantages
Related recommendations
Function introduction
High precision speech recognition
It supports Chinese standard Mandarin and Mandarin with accent, and adopts the call center 8K sampling rate exclusive model. The system has stronger stability, higher accuracy and faster decoding speed
Smooth and natural speech synthesis
The technical scheme based on the combination of splicing and neural network vocoder is adopted, and the synthetic voice is rich in emotion, highly anthropomorphic, smooth and natural
High performance technology architecture
Enterprise class voice service with low latency and high concurrency, using high availability streaming voice recognition and speech synthesis protocols to achieve full duplex streaming interaction
Application scenarios
Intelligent voice IVR
Real time voice quality inspection/reminder
Intelligent voice IVR
In the dialogue scenario between customers and intelligent voice customer service (IVR), real-time voice recognition is used to accurately recognize customers' voice into words, judge customers' intentions, make smooth and natural replies through voice synthesis, and undertake customer service businesses such as consultation, handling, and drainage
Cooperation cases
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Characteristic advantages
Leading voice effects
The 8K sampling rate speech recognition and speech synthesis exclusive to the call center scene adopt the industry-leading algorithm model, which makes the recognition more accurate and the speech synthesis broadcast more natural
End to end voice interaction scheme
Adapt to the MRCP interface and SDK of mainstream manufacturers, with low latency, high concurrency, and stable and reliable service
Support self-service training optimization
Business scenario corpus can be used to self train language models, accurately identify voice content, and improve the accuracy of business recognition
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Cooperation consulting
Related recommendations
Voice self training platform
Use business scenario corpus, self-help training language model, accurately identify voice content, and improve the accuracy of business recognition
Speech Recognition Speed Edition
Quickly recognize the voice within 60 seconds into text, which is suitable for voice interaction scenarios such as mobile phone voice input, voice search, human-computer dialogue, etc
speech synthesis
Based on the industry-leading deep neural network technology, it provides smooth and natural speech synthesis services. Let your app speak