Core demands
In order to realize intelligent office work, Zhiyuan Internet hopes to realize the collaboration between individuals and organizations through big data intelligent algorithms and intelligent robots, improve the efficiency of enterprise employees, help enterprises release people's creativity, and thus empower enterprises. The intelligent office platform enables more enterprises to experience the reduction of operating costs brought by "collaboration+AI" and the convenience brought by artificial intelligence.
Solution
"Xiaozhi Voice Assistant" is an intelligent interactive tool embedded in Zhiyuan M3 mobile work platform. It is an intelligent office assistant created by Zhiyuan Internet through Baidu's voice technology and understanding interaction technology UNIT, which can quickly and accurately identify work orders and process work. At present, the "Xiaozhi Voice Assistant" can automatically identify and complete the work content of asking for leave, checking the schedule, initiating meetings, making calls, sending SMS, etc. The details are as follows:
Employees can complete daily office work and give instructions like chatting, such as attendance, schedule, ticket booking, map, phone, SMS, leave, microblogging, WeChat, collaboration processing, data query, etc;
In the face of multiple and complex collaboration platform functions, you can quickly call functions and assist in completing forms like consulting shopping guides in shopping malls;
When employees need to hold a meeting, they will automatically obtain the use of the meeting room, assist in the release of the meeting, and record the meeting content;
Intelligent question and answer, intelligent semantic analysis of employees' questions, professional answers or explanations after content comparison;
Big data is used to intelligently present appropriate portals and push accurate content according to employees' daily office habits and behavior patterns.
The implementation idea of "Xiaozhi Voice Assistant" is as follows:
Example of using "Xiaozhi Voice Assistant":
Step 1: Open Xiaozhi
Step 2: Enter the interactive interface
Step 3: Wake up
Step 4: Handle work through dialogue
Using the UNIT platform, the intelligent dialogue of Xiaozhi assistant needs five steps:
Step 1: Define dialogue system functions, disassemble tasks, define SCHEMA and dialogue logic
Step 2: enrich dialogue data, templates, dictionaries&answers. The UNIT platform provides rich preset skills and preset word slots, which can be directly checked and called to reduce the work of data enrichment.
Step 3: Set up system, train, evaluate and optimize
1) Customize skills in UNIT, configure intentions and word slots, that is, the purpose of users and key information of questions;
2) Configure the script and trigger conditions for system response;
3) Labeling of conversation samples. That is, give a demonstration to the dialogue system to teach it how to understand the intention, which word is the key information, and what the corresponding word slot is in the specific sentence that the user says;
4) Training verification. After completing the dialog logic configuration and data annotation, the effective dialog ability can be triggered. The platform provides a dialog box that can directly experience the effect. When badcase appears, it can also be corrected in the dialog box.
In addition, UNIT also has the skills of "greeting" and "chatting", so employees can not only work easily with small letters, but also chat and relax.
Step 4: Call the service locally, access the production environment, and adapt to the product
Step 5: Collect user data and continuously iterate product and dialogue experience
