Core demands
Loan is the most important source of income for banks, but the expected payment of loans has always been a difficult task. There are thousands of agents in the call center of the bank who make more than 100000 calls a day, but only a few of them are really effective. Moreover, the agents are highly mobile and need to be trained before they can take up their posts, which causes a great waste of human resources.
Solution
In view of the current situation of the call business, Bank of Jiangsu has optimized and integrated the way of communication between users and manual agents in depth. Through the intelligent outbound call system launched by the dam science and technology innovation, the user information imported in batches is subject to task management and script matching, and then the user profile is constructed based on the call content between the outbound robot and the user, and the current call of the target user is intelligently pushed to the agent platform, which is complicated and repetitive, The robot will realize professional and rapid response through script training, which not only enables users to enjoy real-time services, but also maximizes the work efficiency and service value of manual agents.
