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Call center voice
Provide voice recognition and online voice synthesis capabilities and solutions based on call center, intelligent customer service and other scenarios. It can be used in voice IVR, voice robot, customer service dialogue assistance, voice quality inspection and other scenarios
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Application scenarios
Characteristic advantages
Product pricing
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Product List
Call Center Voice Solution
End to end voice technology solutions for call center scenarios, integrating MRCP protocol, including voice recognition and voice synthesis, to provide high availability standard services for enterprises
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Call center audio file transfer
Large scale offline scheduling cluster, unique scheduling algorithm, greatly reduce the cost of a large number of audio transcription, and ensure the identification output time
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Application scenarios
Intelligent voice IVR
Voice robot
Seat intelligent script prompt
Intelligent voice quality inspection
Intelligent voice IVR
With intelligent IVR dialogue management, the business customized intelligent human-computer voice dialogue IVR system can be realized. Improve user experience, reduce manual call volume, and reduce customer service costs.
Cooperation cases
Characteristic advantages
Higher recognition accuracy
Use the exclusive identification model of the call center to provide higher identification accuracy for scenarios such as intelligent customer service and marketing assistant
Fast access
Adapt common soft and hard switches, adapt standard VoIP voice signals, provide MRCP, TCP and other standard protocol agents and SDKs, and provide Http REST API interface for fast access.
Efficient and stable
Support multiple concurrent channels, 99.99% or more high availability, enterprise level service stability guarantee, and support all kinds of intelligent call services in the call center around the clock
Product pricing
Call Center Solution - Speech Recognition
Prepaid hourly package
Applicable to enterprises with predictable call volume
Free duration
10 hours
term of validity
1 year
Concurrency
50 concurrent (support capacity expansion)
technical support
7 * 24 hours
1000 hours
three thousand
3 yuan/hour
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Pay after call duration
Applicable to enterprises that cannot estimate the call duration
Free duration
10 hours
term of validity
1 year
Concurrency
50 concurrent (support capacity expansion)
technical support
7 * 24 hours
Paid after the usage time
three point three
Yuan/Hour
Subscription payment
Custom Edition
Applicable to key customers who need special mode
Enjoy special price for key customers
Purchase more concurrent
Other payment mode purchase
Cooperation consulting
Pricing Instructions
The free call duration of this product is available upon activation. After use, you can choose two billing methods: hourly package prepayment or hourly post payment. The generated billing call duration has priority to consume the hourly package quota, and the excess part is charged by the time length
Charging standard
Support communication
Novice Guide
Find the AI technical ability suitable for your business, quickly create applications, and start a convenient development journey
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Technical Documentation
Call center audio file rewriting technology development document, which can be quickly accessed through API and Java SDK
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Technical community
Learn the latest trends of AI technology in Baidu AI developer community, and learn and exchange AI technology with developers
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Call Center Voice Solution
End to end voice technology solutions for call center scenarios, including exclusive 8K sampling rate speech recognition and speech synthesis
Call center audio file transfer
Based on the exclusive model of the call center, 8k sampling rate telephone recording files can be recognized as text in large quantities and at low cost. Applicable to phone content analysis and quality inspection scenarios
Technical capability
Voice technology
Character recognition
Face and Human Body
Image technology
Language and knowledge
video technique
View all AI capabilities
Scenario application
Cooperation consulting
Pre sales consultation
Fill in your business needs, and the exclusive account manager will contact you as soon as possible to provide one-on-one consulting services
After sales intelligent assistant
Intelligent diagnosis to quickly solve the use problem
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For more information, please call 400-920-8999 to 1
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