Core demands
At present, as a service platform that provides local authoritative news information, job search and friends making, parent-child activities, education and training, and life information for Ningbo users, the "Yongshang" APP launched by Ningbo Evening News has the following urgent problems in its operation:
1. Due to the large number of service users of the platform, a large number of non-standard or uncivilized content will continue to be generated. The lack of human resources of background supervisors often leads to time-consuming and inefficient audit work, which often affects the user experience.
2. At the same time, due to the complexity of the platform business, a large number of information articles need to be written to meet user needs, resulting in the daily overload of enterprise operation staff.
3. In addition, due to the numerous functional modules of the platform, a large number of customer service personnel are required to answer various questions. Enterprises need low-cost and efficient intelligent customer service to meet user needs.
Solution
1. Through the introduction of Baidu Brain's content audit platform, "Yongshang" APP enables users to upload content that can be filtered and reviewed in a timely manner, making the review work more cost-effective and efficient.
2. "Yongshang" APP, based on Baidu Brain's speech synthesis and intelligent creation platform, has developed a script writing robot system - "Yongxiao", which can automatically generate weather draft, early warning draft, stock market inventory draft, etc. (especially weather draft and early warning draft), and transmit them to users through voice broadcast. It can send important messages in a timely manner by making use of the robot's 24-hour working ability and the characteristics of automatic manuscript writing, which plays an important role in providing timely prevention for relevant users in dangerous weather such as typhoon days and rainstorm days.
3. After accessing the intelligent dialogue and service platform UNIT, "Yongxiao" has realized the response and interaction ability of intelligent dialogue in various scenarios.
Yongshang service platform example:
1. "Yong Xiaoxiao" automatically writes the "stock market inventory draft" and weather news of the day.
2. "Yong Xiaoxiao" interacted with netizens on idiom connection, arithmetic and poem writing.
