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Call center audio file transfer
Based on the exclusive model of the call center, 8k sampling rate telephone recording files can be recognized as text in large quantities and at low cost. Applicable to phone content analysis and quality inspection scenarios
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Product advantages
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Function introduction
Batch telephone recording recognition
The 8k sampling rate telephone recording of customer service business, telemarketing business, quality inspection business and other multiple scenarios is accurately converted into text in batches. Improve the coverage of quality inspection, ensure the level of agent service, and improve customer satisfaction
Conversation Content Restore
Restore customer service and customer's different channel recordings to the whole conversation, locate the time stamp of each sentence, and restore and analyze the whole conversation
Application scenarios
Telephone customer service quality inspection
Analysis of telephone recording content
Phone conversation content restoration
Telephone customer service quality inspection
Through batch identification of customer service recording files and assistance in manual quality inspection, full automatic and intelligent quality inspection can be realized to improve the service level of agents and customer satisfaction
Cooperation cases
Product advantages
Low use cost
Reasonably plan scheduling services, optimize resource allocation, and significantly reduce the cost of mass audio file rewriting for enterprises
Stable and efficient service
Stabilize service cluster and ensure output time. Large scale offline scheduling cluster can provide enterprise level stable and accurate large traffic service
Customized model
A voice recognition model specially built based on call center and telephone customer service scenes, bringing more accurate recognition effect
Product pricing
Prepaid hourly package
Applicable to enterprises with predictable call volume
Free duration
10 hours
term of validity
1 year
Return time
Return within 12 hours
technical support
7 * 24 hours
1000 hours
one thousand and six hundred
1.6 yuan/hour
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Pay after call duration
Applicable to enterprises that cannot estimate the call duration
Free duration
10 hours
term of validity
1 year
Return duration
Return results within 12 hours
technical support
7 * 24 hours
Paid after the usage time
two point two
Yuan/Hour
Subscription payment
Pricing Instructions
The free call duration of this product is available upon activation. After use, you can choose two billing methods: hourly package prepayment or hourly post payment. The generated billing call duration has priority to consume the hourly package quota, and the excess part is charged by the time length
Charging standard
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Voice self training platform
Use business scenario corpus, self-help training language model, accurately identify voice content, and improve the accuracy of business recognition
Call Center Voice Solution
End to end voice technology solutions for call center scenarios, including exclusive 8K sampling rate speech recognition and speech synthesis
Technical capability
Voice technology
Character recognition
Face and Human Body
Image technology
Language and knowledge
video technique
View all AI capabilities
Scenario application
Cooperation consulting
Pre sales consultation
Fill in your business needs, and the exclusive account manager will contact you as soon as possible to provide one-on-one consulting services
After sales intelligent assistant
Intelligent diagnosis to quickly solve the use problem
Contact Sales
For more information, please call 400-920-8999 to 1
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