Core demands
With the continuous promotion of innovation work of power grid companies, the requirements for customer service level are also improving. Since smart device terminals can effectively help customers to handle business by themselves and improve customer service satisfaction of power grid business offices, it is crucial to effectively improve the utilization rate and user experience of smart device terminals through technical means. At the same time, the rational application of intelligent means to maximize the service ability of on-site office staff in the business office has also been a problem explored by big data analysis and decision support service providers such as Digital Poly Energy.
Solution
The intelligent device terminal developed by Digital Ju Energy, through the use of Baidu face recognition privatization deployment technology, has created an intelligent "face brushing" business handling all-in-one machine for the power supply business hall to run on the intranet, which is convenient for users to handle power business, while improving the service level and efficiency of the business hall staff.
The user's practical operation process in the intelligent power supply business hall is as follows:
1. When a user enters the business hall, the camera will automatically capture a face photo, compare the face with the registered user information in the marketing system, verify the user's identity, obtain the user's mobile phone number information, and then the system will automatically send a business processing SMS to the user.
2. At the same time, the staff can also understand the customer's business situation in real time through face information after the customer arrives at the hall, so as to provide more accurate active services.
3. After the business hall camera captures the customer's face information, it will record the time of arrival; The intelligent terminal will also record the transaction time when the user logs in. Through the time difference between the above two, the business office management personnel can understand the customer's waiting time before business processing. When the time difference exceeds a certain value, the system will automatically push a message to the handheld device of the on-site customer manager, prompting the customer manager to take the initiative to provide services; At the same time, through statistical analysis of the average length of business processing, it can also help support the management side to make relevant decisions on service indicators.
4. The application of face recognition not only shortens the time of business processing, but also improves the interactive experience of customers when operating terminal devices. Customers do not need to enter the electricity number/ID card/mobile phone number separately. They can quickly log in to the smart terminal to handle business and enjoy efficient, convenient and pleasant self-service through "face brushing".
5. Through the accurate live detection technology, the function of verification of the witness is realized, which improves the efficiency of business processing while reducing the labor cost of the business hall.
Landing condition
At present, the intelligent business handling all-in-one machine of Digital Ju Energy has landed in the power supply intelligent business halls in Nanning, Xingyi, Guiyang and other cities, bringing more convenient electricity services to the people.
