Construction and application of knowledge map
Provide one-stop solutions for knowledge mapping, and provide all-round services from data to knowledge application
Programme composition
For enterprise customers who need to build a knowledge map, provide industry oriented full process knowledge map solutions for different industries and fields, suitable for finance, public security, medical care, law and other industries that need to build a knowledge map
Strategy algorithm integration iteration
Platform based introduction of Baidu knowledge map to build a general algorithm set, and support the iterative model of self owned data training
Platform based data production
Provide a visual data production platform integrating data production flow control, offline storage and data management to reduce the cost of knowledge building
Rich application technology
Combined with the established industry knowledge map, rich application technologies can solve the problems of industry customers, including search, question and answer, map retrieval, intelligent writing, industry reasoning, etc
Scheme process
First, based on the data of enterprise customers, train the knowledge extraction and map building strategy model of knowledge map, and then import the full amount of data. The system automatically builds the integrated knowledge map, and can realize the application of basic knowledge map
Application scenarios
Customer service knowledge base
Based on customer service knowledge data, build knowledge maps and Q&A applications, which can directly connect with intelligent customer service assistants or customer service agents
Smart medicine
Build a large-scale complex professional knowledge map of medical scenarios, and support AI applications such as intelligent guidance, intelligent inquiry, and intelligent diagnosis and treatment
Smart justice
Build a legal knowledge map, support AI applications such as intelligent case retrieval, law and regulation question and answer, and legal entity map characterization
Customer Stories
Based on the requirements of a large bank customer service department's intelligent search and question and answer platform, Baidu provides a multi-functional knowledge map management platform for knowledge collection, knowledge analysis, intelligent retrieval, etc. In the project acceptance of the customer service department, the knowledge analysis is far higher than the original knowledge base, and the accuracy rate and recall rate of question and answer retrieval have been significantly improved. While improving the ability of single person response, it also saves manpower for the bank and expands the scale of credit card business
A large tertiary hospital
Based on the background of scattered data in the existing medical industry, lack of necessary expert systems, and large regional differences in medical industry experts, Baidu has constructed a knowledge map covering 11 medical types, formed an interactive question and answer model driven by the medical knowledge map, and applied it to intelligent triage. The product has been used in a large AAA hospital in China, which is the leading application of knowledge mapping in the medical industry
Education service provider
Baidu's independently developed Chinese knowledge map can disassemble Chinese knowledge in a fine-grained way, retrieve Chinese knowledge from multiple dimensions such as words and sentences, and provide multiple knowledge services; At present, it cooperates with famous smart hardware brands such as Little Genius Watch, Youxue School and Samsung mobile phones, and can output Baidu Chinese knowledge map related product applications at different terminals
For knowledge search or question and answer in APP, the first result is the top 1 result of the knowledge map, such as "Red Panda" and "What are the Three Fire Words"
Product advantages
Platformization capability
All strategic links of the whole process of hosting map production, low-cost completion of strategy algorithm iteration and data production and management
Effect of algorithm strategy
It supports the mapping construction of various forms of original data, and the accuracy of extraction, mapping, cleaning, and disambiguation algorithms is far better than competitive products in the industry
Intelligent question answering and retrieval
Based on years of accumulation of Baidu Search, it provides powerful ability to understand and answer questions, as well as efficient and stable map retrieval ability
