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All customer cases - Baby knows
Baby knows
Baobaozhi is the only professional mother baby platform under Baidu, a professional pregnancy tool for pregnant, pregnant, 0-6 year old parents. Provide customized structured authoritative knowledge, personalized high-quality content, live broadcast of expert questions and answers, experience exchange community, practical incubation tools and other one-stop incubation content and services.
Use product
Support and communication
UNIT allows mother baby AI assistant to talk with you intelligently
Value achievements
The AI assistant that Baobao knew was welcomed by the majority of users as soon as it went online. In just five days, the user usage reached hundreds of thousands.
1. On the basis of massive mother and baby content, the AI assistant uses Baidu UNIT to realize intelligent product services, effectively reducing the time for users to find the content they need, and improving the accuracy of services to 94%;
2. The launch of AI small assistant has also solved the problem that traditional customer service cannot respond to users in real time, effectively saving manpower, and greatly improving service standards and efficiency.
Case Story
Core demands
The baby suddenly has a fever. How should he deal with it before going to the hospital?
The tutorial on the calculation of the expected production date is very troublesome. How can you quickly calculate and conveniently record?
What kind of complementary food can the baby eat? What is nutritious and what is not?
In today's difficult social environment, many parents will face these problems in the daily process of bringing children. In some cases where there is no need to go to the hospital at all, it is an urgent need for parents to get professional answers quickly.
Solution
Babies know that they have accumulated a large amount of knowledge and data in the field of mothers and babies. They have carried out in-depth mining and analysis of these data, and built the most advanced intelligent question answering robot in the field of mothers and babies - Babies Know AI Little Assistant with the human-computer interaction technology UNIT of AI platform. Through the AI small assistant, we can learn "how to do", "can you eat" and "can you do" in a certain situation through human-computer dialogue, so as to obtain professional and authoritative mother and child knowledge. For example, user search: What should I do if my baby has a cold? The little assistant will immediately push the knowledge provided by the authoritative experts, and no longer need to look for answers everywhere and seek medical treatment everywhere.
The method of creating AI assistant through UNIT:
1. The baby knows that the questions often asked by users focus on "can you eat" and "can you do", so he configures the dialogue logic in the dialogue unit of the UNIT platform and marks a certain amount of data. AI small assistant can automatically guide mothers to gradually provide information such as their own or their baby's situation and the scene of problems, and accurately locate users' questions and return professional answers through multiple rounds of communication with users.
2. The baby knows to sort out the accumulated mother and baby knowledge base, form a question and answer pair, and then import it into UNIT with one key to quickly configure a question and answer unit. If the user's question is the same or even similar to the knowledge base question, the search results in the knowledge base can also be returned.
3. Combined with the [Greeting] preset skills provided by UNIT, users can achieve high-frequency and universal communication such as "hello", "goodbye", "thank you" and "praise", which is also integrated into the scene where babies know AI assistants.
4. Other users who do not belong to the above scenarios ask questions. Babies know that some witticisms are configured in the UNIT to return randomly to improve the user experience.
Baby knows how to use the AI helper:
Figure 1 and 2: Enter the home page of BABY KNOWS APP, and the AI helper icon can be found next to the search box. Users can ask the little assistant questions according to their own needs, play nursery rhymes according to user needs, and switch from one song to the next.
Figure 3: The assistant will judge and ask questions based on the user's situation
Figure 4: The assistant provides services or content according to the specific conditions obtained
Technical capability
Voice technology
Character recognition
Face and Human Body
Image technology
Language and knowledge
video technique