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Omni channel dual recording solution
Baidu's omni channel dual recording solution fully supports the audio and video recording needs of financial institutions for account opening, sales and other services, and supports two dual recording business models, namely, remote online dual recording and on-site intelligent dual recording, fully meeting the requirements of risk prevention and regulatory compliance.
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Scheme architecture
Scheme advantages
Application scenarios
Customer Stories
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Scheme architecture
Baidu omni channel dual recording solution uses Baidu's voice, semantics, face and OCR and other AI technologies, supports intelligent dual recording, remote multi-party dual recording and other modes, and supports APP H5、 Multiple docking methods, such as small programs, fully meet the new regulatory requirements, upgrade the dual recording mode, reduce operational risks, and improve customers' financial service experience.
Scheme advantages
Intelligent
Through the comprehensive application of AI technologies such as image recognition, voice recognition, action recognition, etc., we provide standardized introduction of financial products, real-time monitoring of audio and video collection quality, multi-mode identification of customer wishes, multi role detection in the same frame, real-time prompt of business risk points and other services for the dual recording process of financial business. Through AI enabling, we truly realize the whole process intelligence of quality inspection while recording.
Efficient
In response to regulatory requirements, before business processing, a dual recording process guidance scheme is preset through the visual interface to ensure that no key links are missed; Complete product introduction, risk disclosure and other work with intelligent voice broadcast through the preset speech library to ensure the compliance of the sales process; Real time quality inspection is carried out during business processing, business risks are found and corrected in a timely manner, ensuring one-time pass rate of double entry business, and effectively improving user experience.
Convenience
The deployment mode is flexible and supports the deployment of local machines and cloud resources. Open product design concept, strong business expansion, support seamless connection to exclusive terminal peripherals such as financial institutions' counter metronomes, scanners, cameras, pickups, card readers, and signature versions; Fully support localized business terminals.
Application scenarios
Bank double entry scenario
Banking financial institutions should make synchronous audio and video recordings of the process of opening accounts, selling their own financial products and selling products on a commission basis, and record key sales links completely and objectively. Consumer confirmation should at least include their full understanding of the product risks disclosed by sales personnel.
Insurance double recording scenario
Double entry is required when selling life insurance products with an insurance period of more than one year, investment linked insurance products, or life insurance products with an insurance period of more than one year to policyholders over 60 years of age (inclusive) through a part-time insurance agency.
Scenarios of securities double entry
Securities companies need to double record the vast majority of customers' opened businesses; In addition, the application of ordinary investors for conversion into professional investors and the purchase of high-risk products by ordinary investors also need to be recorded.
Customer Stories
Intelligent double recording project of an insurance company
Relying on Baidu's intelligent double record quality inspection scheme, the company has realized automatic and intelligent double record quality inspection. The original 20 minute double record quality inspection only takes 3 minutes to complete intelligent quality inspection, and the work efficiency has been improved by more than 60%. While greatly improving the work efficiency of quality inspectors, the company has effectively reduced the overall operating costs.
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Character recognition
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Image technology
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