The after-sales service of server hosting/renting usually includes many aspects, aiming to ensure the stable operation of servers and meet the business needs of customers. The following is a detailed summary of these after-sales services:
Server hosting after-sales service
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Technical Support Services
- Data center technical support: As one of the basic after-sales services provided by IDC service providers, enterprises can choose different levels of technical support according to their actual needs, including basic level, advanced level and VIP level, and provide 24-hour technical support to solve technical problems encountered in the hosting process.
- Troubleshooting: When the server fails, IDC will provide fault detection, location and repair services to ensure the stable operation of the server. Some service providers also provide backup servers and data backup services to reduce the impact of failures on enterprise business.
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Security services
- Network security measures: service providers provide enterprises with a variety of security measures, including network security, data encryption, access control, etc., to ensure the safe operation of servers.
- Defense services: Some service providers also provide services such as DDoS attack defense to improve the network security protection capabilities of enterprises.
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Regular maintenance service
- Managed server maintenance: IDC service providers regularly maintain and inspect the managed server, including server hardware and software, network equipment and security equipment. Through regular maintenance, potential problems can be found and solved in time to ensure the stable operation of the server.
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Professional training services
- Professional training courses: IDC service providers provide professional training courses for enterprises, including basic knowledge of server hosting, common problems and solutions, security precautions, etc., to improve the technical level and security management ability of enterprises.
Server rental after-sales service
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Hardware maintenance service
- Maintenance of leased hardware: the computer room is responsible for the maintenance of leased server hardware to ensure the normal operation of server hardware.
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Basic free service
- Maintenance within the warranty period: the server hardware is within the warranty period, and the service provider will provide free maintenance.
- Domain name filing/access: assist customers with domain name filing or access.
- Software installation: including installation services of operating system, database, FTP software and application software.
- Restart service: provide server restart service for customers when necessary.
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Value added services
- Website moving service: for customers who need to transfer website data, the service provider will charge according to the amount of data and provide website moving service.
Common services
Whether it is server hosting or renting, customers can usually enjoy the following common services:
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customer service
- Full time customer service: provide a "one-to-one" full-time customer service specialist who is responsible for troubleshooting and regular telephone calls, and timely coordinate to solve customer problems.
- Acceptance process: perfect acceptance process services to ensure the efficiency and smoothness of all links from loading to opening.
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Resident services
- Efficient opening: The resident project can be completed within one working day from the installation report to the opening, improving the efficiency of network opening.
- Timely response: provide timely services to ensure that customers' business needs are quickly responded to and met.
To sum up, the after-sales service of server hosting/renting covers technical support, security assurance, regular maintenance, professional training, hardware maintenance, basic free services and value-added services. These services are designed to ensure the stable operation of servers, improve the technical level and security management ability of enterprises, and meet various business needs of customers.
