If the order is delayed or cannot be delivered due to the following circumstances, we will not be responsible for handling complaints and refunds (unless otherwise specified), and have the right to terminate the delivery service: (1) . Those who have exceeded the time limit for complaints (complaints about the quality of flowers should be made within 3-5 hours after receiving the flowers. Complaints about the quality of other commodities should be made within 72 hours after receiving the flowers. Missing or wrong orders should be notified to the website for handling within 72 hours. Those who have exceeded the time limit will not be accepted! （2）. There is a shortage of local flowers and materials. In the case that the orderer cannot be contacted directly, we decided to replace the order of flowers and materials in consideration of the actual situation of the order (such as birthday, party, etc.). (3) After we arrived at the designated time and place, we were unable to find (contact) the recipient. (4) National major holidays (such as Valentine's Day, Christmas Day, Chinese Valentine's Day, Mother's Day, etc.) can only guarantee delivery on the same day. Orders that have not selected scheduled services can only be used as a reference for the delivery time requirements. Orders that have selected scheduled services but have not been delivered within the specified time period will only be refunded scheduled fees (5) The order that the consignee has signed on the commodity distribution order to confirm receipt will not be refunded. (6) No refund will be given if the customer provides wrong and unclear address or phone number, and we cannot find or contact the consignee; (7) The customer fails to complete the payment in full 8 hours before the order is delivered, or fails to notify China Flower Cake Online Flower Shop to deliver flowers after payment, resulting in missing orders; (8) The customer fails to pay the corresponding distribution fees for the far and near suburbs according to the distribution area of the website; (9) . No refund will be made if the order status is in the dispatched status; (10) If the consignee cannot be contacted or found at the first time, we shall be allowed to find someone related to the consignee to collect the goods, and the orderer shall not refund for this reason; (11) . The orderer is required to assist in the delivery but cannot be contacted all the time; (12) If the order cannot be delivered after two deliveries according to the requirements of the orderer or consignee, it shall be deemed that the order has been completed and no refund will be made; (13) . Orders that exceed the order delivery time by one month or more due to customer reasons shall be deemed as completed and will not be refunded; (14) For those who do not respect the delivery service of the flower shop, do not listen to the arrangement of sending flowers from the flower shop, deliberately make trouble without reason, and put forward orders with unreasonable requirements, before the flowers are ready, China Flower Cake Network has the right to suspend the service of sending flowers, and refund all the money that has been paid. For those who have already made fresh flowers, the remaining money will be returned after deducting the cost of flowers; (15) No refund will be made if the consignee rejects the goods for no reason other than quality or service reasons.(For example, because of the feelings of the orderer and the consignee, or because of online cheats, etc.) (16) The contents filled in the special description column of the order are only for delivery reference, not mandatory requirements, and therefore cannot be used as the reason for complaint and refund. (17) If our fault really infringes the purchase rights and interests of the orderer or the recipient, we will only bear the loss and compensation within the amount of the order. (18) Flowers (including animal bouquets, etc.) are handicrafts and cannot be guaranteed to be identical, but the similarity between the real object and the reference picture as well as the quantity and quality of the main flower materials can be guaranteed. The orderer shall not ask for a refund on the basis of "identical" or differences in auxiliary flower materials (except for the express goods column); (19) As the raw materials of each flower shop may be inconsistent with the reference picture, we only guarantee the similarity between the real object and the reference picture as well as the quantity and quality of the raw materials. The orderer shall not ask for a refund on the basis of "identical" or the difference in the shape and color of the raw materials (except for the column of express goods); (20) As the raw materials of cakes, chocolates and chocolate bouquets may not be consistent with the reference pictures, we only guarantee the similarity between the real objects and the reference pictures, as well as the quantity and quality of the raw materials. The orderer shall not ask for a refund on the basis of "identical" or the difference in the shape and color of the raw materials (except for the column of express goods); (21) Provisions on membership and order reservation: if a registered member has no history of purchase within 60 days, we will delete his membership;For unpaid orders, without communication with the florist, we will delete the order after the delivery date of the order. For orders that have been paid but cannot be delivered due to customer reasons, we will delete the order 30 days after the delivery date;For completed orders, we may delete them 90 days after the delivery date. The deleted orders can no longer be queried.For the membership or order deleted under the above circumstances,China Flower Cake NetworkDo not accept complaints and undertake refund requirements; (22). You have understood and agreed when the orderer submits the orderChina Flower Cake NetworkThe delivery service statement shall not be used as the reason for complaint and refund for not understanding, not understanding or not agreeing; (24) Not accepted by the orderer or the recipientChina Flower Cake NetworkNo refund will be made if the delivery service statement puts forward unreasonable flower delivery service requirements and does not accept the flower shop's explanation. （25）.China Flower Cake Network（www.alihuahua.com）Always keep rightChina Flower Cake NetworkInterpretation authority of delivery service statement. (26) If a dispute arises and the two parties are unable to settle it through consultation, the consumer should report it toChina Flower Cake Network(www.alihuahua. com) The local communication administration, online supervision, consumer association, industry and commerce and other departments complain until the people's court files a lawsuit.
