SGMW SAIC GM Wuling
[Complaint that Liaoning Shangling Automobile Sales Service Co., Ltd. was negligent in its sales work on Shengli Street, resulting in a loss of more than 4000 yuan in my car purchase.] On September 18, I came to Liaoning Shangling Automobile Sales Co., Ltd., Shenyang Wuling 4S store, Shengli Street store, to see the car. The salesperson Yang Zichao received me, but he was not familiar with the car configuration, and had no test drive, so he had to understand himself. Considering that Shenyang has car purchase subsidies, we decided to order a car. On the day of September 18, the application for loan pre-approval was submitted and the pre-approval was passed. The salesperson Yang Zi overcharged 580 yuan, saying that it would be used as the vehicle payment later, but did not notify that it was the loan license fee. Do not admit the account in subsequent inquiry. On September 18, there was an error in the quotation of the vehicle price. Previously, it was said that the vehicle price was 75800, but later it was told that it was 76800. The price was temporarily changed. 4.9 On September 18, the notice was given that the car would arrive at the store at 9:30 on September 19, and the car would be picked up immediately. Later, the delay was about 11:30 at noon, and the car arrived. Delayed the overall processing time, resulting in the failure of Shenyang to receive consumer subsidies. 5. After the vehicle arrived, there was an indelible stain on the driver's seat. It wasted about half an hour to deal with this stain, which delayed the overall processing time, leading to the failure to receive the Shenyang consumption subsidy. 6. For the above reasons, we promised to send a car window film and waive the manual fees. Later, he changed his mind and said that the manual fees needed to be handled by himself. 7. When the car was finally delivered, there were black pen words on the inside, outside and inside of the front windshield of the car window. The car was washed again, and the delay was about half an hour. Once again, it affects the processing time, and affects the collection of consumption subsidies in Shenyang. 8. Shenyang consumption subsidies can be submitted in advance, and no reminders have been made during this period, but other 4S store sales staff have reminded customers. Gross negligence and dereliction of duty. 9. There was no apology in the whole communication process, but always said that he was right, did not solve the problem and took a strong attitude. Claim: refund 580 yuan of licensing fee, compensate 1000 yuan for the difference between the promised car prices, and compensate 3000 yuan of Shenyang consumption subsidies that have not been received.
Black Cat Complaints
09-20
Complaint progress: Processing