SpeakUp

At Novartis，we are committed to fostering a culture of integrity and individual accountability。This environment helps preserve and maintain the trust and support of our patients，associates，shareholders，healthcare partners，and society-at-large.The Novartis SpeakUp mechanism is a safe place foranyone ct，to get support and do the right thing。

排放排放到ethical conduct as setout in ourCode of Ethics（CoE）（PDF6.6MB），NovartisThird-Party Code（NTPC）（PDF0.4MB）单击功能区上，HRCS（PDF0.3MB）and other applicable company policies，as well as of laws or regulations，applicable to Novartis。

Anyone can raise a concern related to Novartis business activities。This includes Novartis associates，business partners（e.g.，suppliers），patients and beyond。All concerns are managed by a dedicated team of professionals and are taken seriously。Concerns are handled confidentially and objectively，with respect and managed to Novartis high ethical standards。

You can speak up through multiple channels:

Complaints can be made centrally to the SpeakUp Office through aweb-based platform（webform or phone）accessible by clicking the above“Report a misconduct concern”button，or to any of the alternative reporting channels listed below。The telephone and web portal are an independent external service available24hours a day，7days a week and in 37languages。Reports of alleged misconduct can be made anonymously，however，anonymity may limit the ability to fully and thoroughly investigate a claim。

备用或备用组级别：

• Any manager
• Any member of the P&O，Ethics，Risk&Compliance，Global Security and legal Function
• The Country President
• Other function as may be required under local country standards or regulations

External stakeholders with specific human rights related concerns may also contact thehuman rightsteam。

We want to hear about reports of misconduct which is any conduct that is potentially illegal，violates the Novartis Code of Ethics or other applicable company policies，or falls outside of what is considered proper for a person，a profession，or an industry。油井回填道Code of Ethics（CoE）（PDF6.6MB），NovartisThird-Party Code（NTPC）（PDF0.4MB）单击功能区上，HRCS（PDF0.3MB）other company policies or applicable laws and regulations in our countries of operation。We at the SpeakUp Office are here to help you。

活动we rely on you to report may include，but are not limited to：

• Books&Records，Accounting Irregularities
• Bribery&Kickbacks
• Company Confidential/Trade Secret Information
• 装配表，装配表
• Conflict of Interest
• 数据Privacy
• Discrimination
• Doing Business Ethically
• 环境影响
• 开口框，开口框
• Fraud/Aset Misappropriation
• 健康和安全
• Human&Labor Rights
• IT
• Other Employee Relations Issues（e.g.，inappropriate behavior，bullying etc.）
• 质量资产/数据完整性
• Retaliation
• 单手，单手

Please note：The SpeakUp mechanism is not intended to resolve normal disagreements that occur in a routine workplace setting，e.g.，disagreements related to job performance，pay increases，or decreases（unless it falls below a living wage in your local market）。

否，please visitNovartis PSI报告。

No，this is not intended for emergency use。If you are in need of emergency assistance you should notify your local emergency services。

Contacts｜Novartis

For product-related inquiries and medical information about out our products，please contact the Novartis office in your country。

We follow a clear process to manage all cases raised and will keep you involved each step of the way。

1. Should you wish to access your case again，you will need to create login details by creating a username and password。By creating a login you will be able to return to the case to submit more information，receive updates，communicate with the case manager or check progress。If you use an email address for login you will receive email notifications and have the capability to recover a lost password。You will still remain anonymous if you have chosen not to identify yourself。
2. A member of the Novartis SpeakUp team will contact you approximately three working days after you submit your case。Your concern will be managed by one of Novartis SpeakUp professionals，not the external firm hosting the site。
3. The SpeakUp team will evaluate and assess the information you provided to determine the appropriate course of action and will ensure that a thorough，fair，and impartial investigation or review of the reported concerns is conducted。This process takes anywhere between10to45days。Some cases may be resolved sooner，and others may take longer。You will be kept informed and supported throughout the process。
4. If you have additional information to provide related to your matter after you have filed the report，you can return to the system again either by internet or telephone and edit，amend，or add to your original report。

Please register a concern with SpeakUp，even if you do not have all the evidence。If you see or hear something that seems wrong or if you are unsure about it，please report it。

You are not required to identify yourself。We are committed to anonymous reporting and anonymity will be respected。However，you are encouraged to identify yourself，as an anonymous report may limit the ability to fully and thoroughly investigate a reported concern。If you choose to share your identity，we will treat it as confidential and will only share it with others as necessary for the purposes of the investigation。

Yes，the process is confidential to Novartis，except in some rare cases where Novartis may be required by law to disclose certainformation to government agencies or other law enforcement authorities，e.g.，cases where immediate harm against another individual may be threatened。

Your case is confidential from the moment it enters the SpeakUp system。The details of your report are only accessible to the assigned Novartis case managers。Final report is never distributed to anybody not involved in the follow up of the matter。

We have a strict internal Novartis policy prohibiting any form of retaliation。预应力发电站非冗余策略（PDF0.3MB）which explains how we address and protect those who raise concerns。

As enshrined in our Third-Party Code，we require third parties to enforce anon-retaliation policy that permits workers to express their concerns about the workplace without fear of retribution or losing their jobs。If you believe you have faced retaliation by a third party for speaking up，please let us know。Speaking up is always the right thing to do and we are here to support you，even after you have spoken up。

Depending on the complexity and geographical location，most concerns will be assessed within a matter of weeks。However，all concerns are acknowledged within three business days。

You are free to pursue your legal rights and access all available judicial mechanism，in parallel with，or following Novartis considerations of your concern。