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On June 27, when the reporter walked into the Tian'an Police Station of Futian Branch of Shenzhen Public Security Bureau in Guangdong Province, he saw Mr. Wang, a crowd sitting at the front desk of the service command center, facing a front and back dual screen computer, recording the alarm information of the lost electric vehicle.
Mr. Wang told the reporter: "Our registered information police can see it on the screen synchronously. If we find any omission, we can make it up at the first time. The efficiency has improved, and we are more relieved."
"Usually, no matter how simple a case is, citizens report it to the police station. It takes time and energy to wait for the police to come to the police station to make a record of the case. Now, citizens can complete simple cases in the self-service alarm system. Citizens can fill in the record of the case according to the form and submit it, then they can get the record on the horse." Ji Xin, the instructor of Tian'an Police Station, told reporters.
This scene is just a microcosm of Fukuda Public Security's smart policing.
Since the 19th National Congress of the Communist Party of China, Futian Public Security has insisted on taking the people as the center, making full use of scientific and technological information technology, constantly improving measures, strengthening management, and improving services. The public security foundation in the area under its jurisdiction has become more solid, the public security management service has become more warm, and the sense of security, satisfaction, and acquisition of the masses has steadily increased.
Data "running" business, smart police station came into being
Grass roots police stations are the front-line units of public security organs, and they are also the public security agencies that are most close to the masses and have the most contact with the masses. The work of the local police station is very complicated, which is an important basis for combating, preventing, controlling and serving the masses, and also a key node for the public security organs to promote the "four constructions" and innovate social governance.
How to make the local police station more vigorous and implement the convenient and beneficial service? Fukuda Public Security has been constantly exploring.
In order to improve the efficiency of police service, Foton Public Security has intensified the grassroots public security business, integrated police information and police resources, and built a "standardized, intelligent, convenient and efficient" smart police station integrating service command center, case investigation center, case management center, civil mediation center, household service center, and police camp culture center, Take the lead in exploring a new template for standardized operation of grass-roots police forces under the informatization condition, so as to make information more accessible, law enforcement more standardized, and service more convenient.
When talking with Ji Xin, the reporter found that the computer beside him displayed the dialogue text synchronously. "This is a magic tool, called 'voice cloud'. As long as you speak into the microphone, the computer can turn into text. The former record has been changed into 'oral record', with an accuracy rate of 90%, and can recognize dialects and foreign languages, which further liberates our hands. It can be said that we have really achieved the goal of demanding police force from science and technology, and reducing the burden of police."
The self-help alarm system used by Mr. Wang includes five simple case templates, such as pickpockets, injuries and bank card swipes. The case recording work that normally takes about 30 minutes is now shortened to about 5 minutes.
"For citizens, their own records are often more detailed; for police stations, the police force saved can focus more on complex cases. Using smart policing to standardize law enforcement will not only save time and police force, but also serve the masses more conveniently and efficiently." Ji Xin told reporters.
In addition, the smart "perception cloud" and "intelligence cloud" organically combine the existing intelligence information research and judgment with the police situation command and disposal system. On the basis of in-depth research and judgment on daily outstanding police situation, phased police situation and comprehensive police situation, the "intercom cloud" is used to dispatch orders, comprehensively improving the accuracy of command and dispatching and the efficiency of road service police reception and handling.
Concept first, make management service more grounded
"In the past, I had to queue up to apply for the endorsement of Hong Kong and Macao passes, which wasted a lot of time. Since there was a police station E on the street, I can come 24 hours to apply for the endorsement, and I can get the certificate in one minute." On the morning of June 27, Shi Hua, a citizen who was applying for the endorsement of Hong Kong and Macao passes at police station E, told reporters.
Shi Hua operated while talking. The reporter found that after inserting the electronic travel permit to Hong Kong and Macao, input the relevant information, and then through the three links of acceptance, payment, and card preparation, the ticket endorsement was ready one minute later.
Let more data run errands and less people run errands. Futian Public Security has racked their brains to maximize the convenience of the people.
In view of the large amount of outbound business of Shenzhen people to Hong Kong and Macao, and the difficulty in meeting the needs of window card processing, Foton police integrated business data, simplified procedures, linked the immigration and population business to the Internet, and people can submit applications, materials, print receipts, etc. online in the form of web pages, APP, WeChat, etc; At the same time, the 24-hour self-service card processing hall was opened, and all-weather self-service card processing equipment was deployed in the streets, alleys and densely populated areas, so that people can handle the entry-exit, household registration and other livelihood businesses online or at their doorstep. At most, they can run once and wait, and get through the "last mile" of serving the masses.
"The Futian police have made the household registration files electronic, and all the more than 7 million household registration data in the district have been stored electronically, and provide citizens with electronic inquiry of household registration files. If citizens need to inquire about and access household registration files, they need to go to the self-service inquiry machine of the household office of the nearby police station for one click search, which is convenient and fast," Ji Xin said, "Our change is to start from the needs of the people, change in details, change in convenience, and change in efficiency."
The intelligence of police work is not limited to scientific and technological means, ranging from duty management of the service command center of the police station, police dispatching, information research and judgment, video patrolling, law enforcement supervision, and serving the masses to a video archive bag.
The reporter saw that the files of Tian'an police station are really different from ordinary file bags. The cover of the self created video file bag is quite rich, including the video source, the location of document extraction, the submitter, the certification content (preparation, implementation, leaving the scene or others) and the signature of the extracted police. Even the effective time period of the police is accurate to the minute and second level.
"A small video file bag can standardize the whole law enforcement process." Ji Xin said, "According to the requirements, the police must fill in the file bag in detail when they are out of the police, and obtain the monitoring video - the signature of the party concerned, the monitoring video is damaged - the signature of the party concerned, the monitoring video is lost - the signature of the party concerned, so as to make the law enforcement process transparent and standardized."
"Previously, case files and evidence were more traditional and less intelligent. With the increase of case files, the police often needed a copy of the file when looking for it, which is troublesome. If it is not well kept, there is a risk of loss." The police of the case management center told reporters that after the establishment of the case management center, the case file materials will be managed uniformly, and the case handling process will be monitored throughout the process Strictly carry out handover registration procedures, timely organize law enforcement assessment, and through standardized management, facilitate police access to files to prevent the loss of files and evidence.
At the same time, Futian police make full use of the Shenzhen Public Security Bureau's deep cloud platform system, and the police can use big data resources as effective data support anytime, anywhere through the community policing APP to carry out inventory and inspection at any time.
The road inspection mode of the police has been upgraded from the past mode of "hand copying back to the police station for recording" to the new mode of "on-site inspection, photographing, and collection". 80% of the community police work can be completed through the mobile phones of the Deep Cloud system, making the "foot policing" to the "fingertip policing", and making the "refinement, informatization, and standardization" of basic governance at the grass-roots level become a reality.
The focus of social governance continues to sink due to the "pressure" on responsibility of block data
Social governance is not only government governance, but also social organizations, enterprises and institutions, and citizens themselves. Foton Police has independently developed the "urban security risk investigation system" in response to urban fire safety hazards, changed "piece data" into "block data" through data centralization and sharing, compacted block responsibilities, and explored to create a new pattern of social governance featuring joint construction, governance, and sharing.
"We are really happy to live in Shuiwei Village because it is safe!" Ms. Ma, a resident of Shuiwei Community in Futian District, said to the reporter with a thumbs up.
The Shuiwei community, which has a history of more than 600 years, has a superior geographical location, a large number of permanent residents and immigrants, which makes it difficult to manage, and puts more pressure on public security and fire fighting.
"The former Shuiwei village is dirty, messy, littered and twisted with wires. In the past two years, with the efforts of the government, earth shaking changes have taken place," said resident Mr. Zhuang. The reporter saw that the environment of Shuiwei Community is as good as that of other high-end communities. The ground and walls are clean and tidy, and the roads and streets are orderly.
Taking Shuiwei Village as a pilot, Futian Public Security has built a complete set of subject responsibility system of layer by layer management and responsibility sinking. The community is divided into multiple grids, and grid personnel are responsible for on-site troubleshooting of hidden dangers, and the system of "one building, one file" has been established.
When the reporter looked up the files, he found that every family in Shuiwei Community had a file, which covered a series of documents such as building responsibility cards, detailed housing registration data, shop data, fire safety responsibility statement, etc., and specifically and carefully entered the responsible person, use situation, fire safety equipment configuration and other contents of each building; There is also a safety checklist in the file, which records the information of each inspection, rectification and completion of rectification.
Shuiwei Community Fire Center has also established a place for regular fire safety education and training for community owners, residents and shop operators, which is composed of experience center simulating fire accidents, emergency training room and other functional parts.
"Community residents will be invited to participate in the training, and the first lesson of all tenants coming to Shuiwei Village is also fire safety." Ms. Ma said, "Everyone is a fire safety officer, and everyone will self check in their daily life. Community residents' sense of security is increasing."
The reporter learned that all the grid workers and building managers in communities and buildings in Futian District have "urban security risk troubleshooting system" on their mobile phones. The building managers regularly take photos and upload the inspection results of each building for review by the grid workers; After being reviewed and checked by the grid staff, the grid staff will upload the information through the network and submit it to the Fire Protection Office for verification; The fire protection office will upload the inspection results to the fire police for verification.
Luo Haitao, the director of Fuqiang Police Station of Futian Branch, told reporters that the police were no longer tired of checking among a large number of buildings every day as in the past, but through the "system" APP, the building management office and the landlord could independently check the hidden dangers, take the initiative to rectify, and upload them in a timely manner. The fire supervision department could monitor the troubleshooting of building fire hazards through the system at any time, The main responsibility of fire safety shall be compacted to the management office and the landlord.
In the first half of this year, the fire accidents in Futian District decreased by 47.1% year on year, and the new governance models of villages in the city, such as "Shuiwei" and "Yutian", have been explored successively, providing a reference for urban public security and fire safety, especially the safety governance of villages in the city. The opinion of this article only represents the author himself. If the source of the article is a network reprint, this website is an information publishing platform. If there is infringement, please contact this website to delete it in time.
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