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SAIC Volkswagen [Volkswagen cannot close the glass] The glass on the driver's rear side of the car cannot be closed for many times within one year after purchasing the car. The car needs to be restarted before it can be closed normally. Today, it cannot be closed completely. The manufacturer does not give a solution. They want to use the car to solve the problem through this platform 
Black Cat Complaints 06-01 Complaint progress: Processing -
Chang'an Automobile [Chang'an does not honor the lifelong warranty rights in the gift package of the Tipping Event] Chang'an bought a gift package of 0.01 yuan when it was playing the live broadcast of Tipping Event. Enjoy the rights and interests in the gift package when buying the car, but fail to fulfill the commitment after buying the car, contact the customer service many times and no one has contacted to deal with it
Black Cat Complaints 06-01 Complaint progress: Processing
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SERES [Just three months after I got the M7, I sold it with a major change] On October 28, 23, I bought a new M-7 big five seat four-wheel drive version (24 models) and delivered it on February 25, 24 after four months. On May 31, 24, a major revision of the new M7 was released and delivered upon release. At this time, it was only three months after my delivery time, my car and I had just run in, and the price of the modified model was the same as the price I bought at that time. I understand that product updates brought about by technological progress are the norm of industry development. However, the upgrade is only three months after my delivery time, and no friendly reminders have been received during the delivery process. In view of the above, the valuation of my existing vehicles in the open market has declined significantly. The practices of the car factory severely hurt the patriotic feelings of consumers and put consumers in an unfair consumption position. Two points need to be solved by your company: 1. Upgrade or replace with a new version of the same model for free; 2. Provide corresponding economic compensation scheme.
Black Cat Complaints 06-01 Complaint progress: Processing -
BYD [BYD Ocean Guangzhou Zhuoyu 4S store does not refund the deposit] After paying 5000 yuan of deposit in the applet, the sales promised that the mortgage could be refunded if it failed, and the mortgage failed, so the sales were unwilling to refund the deposit. No contract signed during the period!!! I have contacted 400 many times to complain about the refund, but no progress has been made. So far, neither the manufacturer nor the store has contacted me. I need the 4S store to return the deposit of RMB 5000 within one week!
Black Cat Complaints 06-01 Complaint progress: Processing
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SAIC Volkswagen [Problems with the subsequent installation of the 360 image system after the purchase of Volkswagen ID4x in 22 years] When the car was purchased on May 22, 2022, the original requirement was for the top configuration of 1D4x (with the original 360 image), but at that time the sales said that the second top configuration (without 360) was faster to deliver, but later one could be exchanged through the rights and interests (3500 ID beans) given by the car buyer and installed in the 4S store. After delivering the car, I was ready to install it, but the master told me that the first accessory was not from the original factory, and the second one was not particularly matched with the car machine at that time, so I chose to put it aside for installation. At the end of May this year, it was found that the rights to install exchange accessories were about to expire. I also consulted Tengzhong 4S stores and found that the first 4S store had no ability to install accessories (exchange vouchers could not be written off); The second accessory is still not the original factory, and the car users feedback that the accessory system is still very unstable. My request for not installing a return or exchange of my exchange rights (the return of ID beans exchanged with ID beans or the corresponding V beans in the app) has been properly handled by the end of Monday, and Volkswagen has no solution at present.
Black Cat Complaints 06-01 Complaint progress: Processing -
Zero running car [ZeroRun cars are repaired dozens of times in a year] I bought ZeroRun c11 luxury car in April 2023, and then repaired it dozens of times frequently. The battery, seat, roof, door, camera, etc. are almost all removed. Recently, the abnormal noise of the seats could not be resolved after four repairs. The after-sales responsible person of Zero Run promised to replace the seat assembly to resolve the problem, and asked them to wait a few days to place an order. However, two months later, they contacted Cui several times and said it was fast. Now the direct call is not answered, and WeChat is not returning. I have come to complain
Black Cat Complaints 06-01 Complaint progress: Replied
