Project Background

"It's small and light. I will make an appointment for the property to repair the air conditioner at 12 o'clock tomorrow afternoon." Mr. Zhang spoke softly about his needs. He didn't call, nor did he specifically contact anyone, but the appointment has been automatically arranged.

Here, what Mr. Zhang calls "small and small" is a small speaker enterprise solution launched by Baidu Intelligent Cloud. It has been connected with the CRM system and the property work order system of the community property, and can realize the property repair application, community broadcast, property call, including the payment of property fees and living expenses.

"Where there is a fault, we can immediately implement automated dispatching, and let people go to repair it. The results of the repair will be fed back to the system," said Chen Xinsheng, general manager of Bicheng Smart Technology Co., Ltd.

By 2019, the shipment volume of small personal speakers will be the first in the world. But here, small speakers are not just a C-end product. Zhou Baoyu, the product director of Baidu Intelligent Cloud IoT, said, "As a product manager, I prefer to see the essence of smallness, which is an artificial intelligence assistant. This assistant can be applied to the industry today, connect with our enterprise systems, carry out some customized upgrades, and provide better services for enterprises and users."

Customer pain points

The community where Mr. Zhang lives is called Huizhou Tonghu Technology Town, which is located in Huizhou City, Guangdong Province. It is a smart community created by well-known real estate developer Country Garden and Baidu. After completion, the permanent population of the whole community is expected to reach 300000.

Such a community with the scale of a small town has brought a series of challenges to property management. Access control, water, electricity and coal maintenance, housekeeping services, parking and space finding, various fees collection, as well as the needs of the elderly, children, young people and middle-aged people, are huge workload for property doors with few staff.

For owners, the same trouble is not small. For example, when looking for property maintenance, pick up the phone from the owner to call the property on duty, make a record, and then transfer it to the engineering department, and then transfer it to the specific maintenance workers, and then coordinate the home time of the owner to provide on-site service. The whole process takes a long time and is complex.

Solution

"We believe that intelligence and intelligence are the next value window for community operation, and what we need to do is to combine online and offline community operation." Chen Xinsheng said, "We joined hands with Baidu to build Tonghu Technology Town with the standard of smart city."

Chen Xinsheng believes that "small enterprise speakers are more valuable at the B-end, and they will become a new entrance for families. Through speakers, we can provide more community services based on artificial intelligence, the Internet of Things and cloud computing." For example, if the community is going to shut down today, we will release a broadcast, "Due to the pipeline maintenance in the community, the water supply will be cut off this Friday. Please make preparations for the water supply cut off.". All families will receive information in a timely manner without posting notices or door-to-door reminders in the corridor, which saves the cost of property notice announcements and improves timeliness and coverage.

For example, if an owner wants to call the property management center and needs some help, he can call the property management center and the property management center can give feedback in time. Of course, you can also do some life reminders. For example, today is Mr. Zhang's birthday. We can order songs for him and provide him with more warm services. Therefore, AI is not only a cold machine, but also provides accurate services. Chen Xinsheng gave many examples of Tonghu Town.

Not only did the owner enjoy a good service experience, but also the business management cost was reduced. The community replaced the traditional indoor access control machine with a small one, which saved about 40% of the cost of the traditional project as a whole. In addition, if maintenance is required, only a terminal system upgrade is required.

As an AI assistant, the small enterprise solution is not only used in community property management, but also in hotels, banks and other industries.

Baidu Smart Cloud has cooperated with Huazhu Group to make "small and small" start serving the core scene of hotel management. Customer experience has always been a core business of the hotel. In the past, customers needed to call the switchboard to get various services when they were living. If the switchboard was busy, they might not be able to get through. Even if we get through, the front desk may delay the service due to negligence after receiving the call, which will lead to poor user experience. The Meiju Hotel under Huazhu can access almost all room services, including room control, room service and hotel information query, through the access to small enterprise speaker hotel industry solutions. The customer's check-in experience has been improved, and the hotel management cost has also been reduced simultaneously. The small enterprise speaker hotel solution has brought a new model for hotel management.

In 2018, PricewaterhouseCoopers released a white paper entitled "New Trends of Technology Enabling B-end", which believed that many unicorns had been born from C-end scenes in the past 20 years. But the next outlet, PwC believes that technology enables the B-end, and more unicorns will appear. It is estimated that the value of the entire industry will be 40 trillion to 50 trillion yuan in 2025.

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