Customer Joy · Intelligent customer service voice engine

The intelligent customer service voice engine product of Baidu Smart Cloud Customer Joy adopts Baidu's original acoustic and language integration end-to-end modeling technology to provide voice recognition and online voice synthesis capabilities and solutions based on call center, intelligent customer service and other scenarios, which can be used in intelligent outbound calls, voice IVR, voice robots, customer service dialogue assistance, voice quality inspection and other scenarios, Helping enterprises access call center voice more efficiently and quickly

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Introduction to Speech Recognition
Introduction to speech synthesis
Use Scenarios
Customer Stories
Related products
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Introduction to Speech Recognition

Leading technology

Using a streaming, multi-level, truncated attention model SMLTA is the same as Baidu Search and Xiaodu speakers.

High precision

Directly model the voice to text mapping to improve the recognition rate of whole sentences and Chinese English mixture.

High performance

High availability transmission speech recognition protocol, realizing full duplex streaming interaction.

Introduction to speech synthesis

Leading technology

With MELRNN+SUBRNN, the algorithm is stable. Fast inference speed, saving system resources

Smooth simulacrum

Using the autoregressive model, the generated voice has High degree of reduction and naturalness, and controllable syllable duration.

Rich sound library

A variety of audio libraries are available to meet various application scenarios of the call center.

Application scenarios

Human computer interaction direction

Dialogue analysis direction

Human computer interaction direction

Meet the voice technology requirements of various scenarios such as intelligent voice customer service, intelligent IVR, intelligent outbound call, human-machine interaction, etc.

We can provide

Full duplex streaming interaction: the streaming transmission mode with low delay and high concurrency is adopted, and the unified model is adopted, without distinction between real-time and offline, to achieve full duplex streaming interaction.
Voice model training platform: the language model training platform can be privately deployed, and customers can customize and optimize the model according to hot words and proper nouns to improve the accuracy of words.

Related products

Intelligent customer service solutions

Customer Stories

Martian integrated stove

We overcame many problems in the intelligent voice of kitchen appliances, successfully created a new generation of integrated cabinet "smart clean" X6 integrated cooker, and brought innovative breakthroughs in the intelligent voice field of the kitchen appliances industry.

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Country Garden Tonghu Town

The intelligent customer service voice engine collects the corresponding more accurate data in the community, and uses Baidu Smart Cloud to provide some services on the cloud, which makes the community's services more intelligent and warm.

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China Unicom

Based on Baidu customer service technology, we can accurately understand users' needs and complete a number of services such as phone bill query and package business handling through voice interaction.

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