Shenzhen Evening News (reporter Yan Zhaoxiong) On the evening of July 31, when the market was about to close, Ms. Kang took her 3-year-old daughter An An (nickname) and went downstairs in the escalator. When she was near the bottom, an accident suddenly occurred: An An's big toe was caught in the elevator seam. Ms. Kang picked up her daughter and then went to five hospitals for treatment.

An An's relatives told the reporter that it was about 3:00 a.m. on August 1 when they were sent to the fifth hospital, and the broken big toe could not be straightened. He believes that shopping malls should bear relevant responsibilities. The staff of the mall said yesterday that the company was handling the incident.

　　 4 hospitals with serious injuries were not treated

An An's relative Mr. Lai introduced to the reporter of Shenzhen Evening News that on the evening of July 31, Ms. Kang took An An to Huaqiang Beimaoye Department Store with another friend. At nearly 9:30, Ms. Kang led An An and took the escalator from the fifth floor to the fourth floor.

"An An suddenly began to cry. It turned out that her left toe was rolled into the elevator." Mr. Lai said that Ms. Kang "reacted quickly" and quickly picked up the person. The sandal on her daughter's left foot was rolled into the elevator seam.

　　 The security guard of the mall then came and pressed the emergency brake button of the elevator.

Mr. Lai said that An An was still crying at that time, and the big toe of her left foot was a bit strange. Ms. Kang held her and ran out of the mall, stopped a private car on the roadside, and rushed to the nearest Second Municipal Hospital.

According to a staff member surnamed Liu from Maoye Department Store, after the accident, the store arranged an employee to accompany Ms. Kang to the Second Municipal Hospital. The hospital said that there were no beds now, and then went to the Armed Police Hospital. The hospital said that "anesthesia could not be determined", and suggested going to the Municipal People's Hospital or the Municipal Children's Hospital. In the Municipal People's Hospital, the doctor suggested going to the Children's Hospital, and rushed to the Municipal Children's Hospital. The doctor checked the injury, Contact Longgang Hand Surgery Hospital by telephone, and the latter said they could be admitted.

An An was sent to Longgang Hand Surgery Hospital at about 3:00 a.m. on August 1.

The staff member surnamed Liu said that the An'an operation was relatively smooth. Mr. Lai said that the big toe of An'an's left foot could not be straightened at present, which might be disabled.

　　 The mall said it was still investigating the cause of the accident

Why was An'an's left foot suddenly caught by the elevator? Is there any potential safety hazard in the elevator involved?

The staff member surnamed Liu of Maoye Department Store said yesterday that after checking the surveillance video, the elevator was in normal operation at that time, and the company had just completed the maintenance of all elevators in the store because of the elevator death accident in a department store in Jingzhou, Hubei Province on July 26.

He said that the company, insurance company and relevant departments were still investigating the cause of the accident, but the elevator maintenance unit did not stop using the elevator because it was not a quality problem.

He personally analyzed that An An was wearing "hole shoes", which might have been bitten by the edge of the elevator because she was standing within the yellow warning line.

He said that the company had relevant regulations and could not provide journalists with photos, videos and other information about the incident.

Mr. Lai said angrily yesterday that the department store had promised to pay the medical expenses in advance, but on August 3, he said that "the process did not come down". He expressed concern about the potential safety hazard of the elevator.

The staff member surnamed Liu said that there were employees in the mall following up.

The reporter of Shenzhen Evening News contacted the Special Equipment Safety Supervision Department of Shenzhen Municipal Market Supervision Administration yesterday. The department said that it had not received the report of Huaqiang Beimaoye Department Store elevator injury. It suggested that the reporter contact the Futian Market Supervision Administration Branch. The reporter of Shenzhen Evening News could not contact the latter last night.