The product link has been commented badly by competitors every once in a while. How should we fight back and find ways to deal with this situation?

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With the peak season coming in the second half of the year, since October, the product links of Amazon's stores have been criticized by competitors every once in a while. Some of the more egregious is that after placing an order, Amazon has left negative comments with vp certification the next day in the distribution (when the buyer has not received the goods).

Excuse me, have you met any seller friends in similar situations? How do you fight back?
By the way, ask if there is a service provider (manual dog head) with poor comments
Invited:
I just want to be a good salted fish. Why don't we do it honestly? I'm a little suspicious that the service provider is calling for the thief to catch him so that they can do something

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