[2012-02-06 12:52:00 | Author: Windrunner | Origin: Original | Weather: Sunny]
These days, the media reported the event of Sanya seafood meal butcher, which made people more angry, and even caused netizens to enumerate the butcher behavior in more tourist attractions in other cities. As a tourism industry, the country attaches great importance to it, so the country has been focusing on supporting it. However, there are too many non-standard behaviors in the industry, leaving many problems from the very beginning. In addition, the management department has not made effective management and improvement in a timely manner, resulting in more and more problems.
This phenomenon in Sanya seafood stores is expected to take shape slowly, rather than from the beginning. Taxi drivers and motorcycle drivers can get kickbacks. In the past, they used to scold tour guides for taking kickbacks. Now even taxi and motorcycle drivers without a group can get kickbacks. This is terrible. All people in Sanya are beginning to sharpen their swords to tourists! Just wait for you to play and eat. Who will you kill if you don't kill? Don't the relevant managers in Sanya know about this situation? After receiving the complaint, he began to argue for himself. What does that mean?
The tourism image of a region is very important. Once it is damaged and becomes a bad image, it needs to do more and take more time to eliminate it, which has a great impact on the local tourism economy. As the saying goes, good news never goes out, and bad news spreads far. From one or two things, we will have a deep subjective awareness of a place, which will determine our actions and choices. No matter how much you want to make money, you need to operate in accordance with the ethical standards of business. You can't go against the bottom line of public psychology for money. Once such a thing happens, the management department should crack down on it and maintain the local tourism environment. In this way, even if a small number of people break it, it will not affect the tourism image of the whole city. It will also serve as a warning to those bad traders who violate moral integrity, and eliminate malicious acts in the bud.
Argumentation and denial are irrational behaviors, not to mention a good way to deal with them. The behavior of the relevant departments is really embarrassing! If you are wrong, correct it and punish it severely. But it can't be done as if people are retarded, just you are clever! The final bitter fruit is the local economy. Bad images are deeply rooted in people's hearts. Think twice before you do what you lose more than you gain.
[2012-01-07 13:38:00 | Author: Windrunner | Origin: Original | Weather: Sunny]
There are a lot of experiences in Thailand tourism, but the main ones are the deepest;
First of all, accommodation. We feel very good about the accommodation arrangement of the trip. Although it is not a star like that in China, it is basically clean and refreshing, especially the buffet breakfast, which is very rich. It is a combination of Chinese and Western breakfast, and it is suitable to eat. At the time of registration, we signed a five-star hotel for two nights and a four-star hotel for three nights, which was very satisfactory.
Second, our lunch and dinner are just like those in China. They are all cooked in a big pot. They have no taste and are rotten. The dining environment is just ordinary, not as good as I expected. The dining place is full of Chinese people. It is noisy and noisy when eating. Whether it is buffet or Thai boat food, I am a little disappointed. I think that we are foreign guests and will have a very elegant environment. The dishes will be cooked but not cooked, which is very disappointing. The travel agency received customers at a low price, but the arrangement was poor, so I felt speechless about this. Is it the operation mode of travel agencies that leads to this environment, or is it our tourists' preference for low-cost travel that leads to poor dining environment and quality?
Third, we were a little disappointed with our own expense during our trip. It was hard to come out once. Of course, we wanted to visit as many scenic spots as possible. The international travel agencies arranged the tourist attractions fairly well. The self expense items recommended by the tour guides were not as good as those arranged by the travel agencies. I don't think the price performance ratio is high, but some are very low-grade. Having seen and understood, I felt that 1500 yuan at my own expense was not worth it. The explanation of the tour guide comes from our low tour fee. However, when we chose the tour route, we did not find that there were more high-end routes recommended for Thai tours. Including the first line of Singapore, Malaysia and Thailand, who caused this result? Is it the travel agency that caters to the needs of tourists in the market, or the idea of tourists asking for cheap prices rapes the prices of travel agencies?
Fourth, the Thai line is very strange. Everywhere we visit, we are all Chinese, and foreigners from Europe and other countries. We don't see many local people. It's not like we went to a foreign country, but it's like we came to our own country. All we saw and heard was Chinese, and we didn't hear any foreign language at all. We originally wanted to go abroad and act as foreign guests. Who knows, we still didn't have the opportunity, which is no different from that at home. Even not as good as domestic, even if there is any dissatisfaction, tourists do not talk much, everything is arranged by the tour guide. This is very different from the psychological feelings of tourists in China. The courage has diminished.
Fifth, there are many shopping arrangements and high prices in the itinerary, which are identical to the operation mode of domestic tourist routes. It seems that the international travel arrangement of travel agencies in China is basically a model, and it is not realistic to appreciate more features and do not shop. After all, tourism involves several elements of food, accommodation, travel and shopping, which can drive local economic growth. But it would be better if there were fewer arrangements. Fortunately, I didn't force you to buy, which is progress!
Sixth, I was quite satisfied with the tour bus arrangement. We had a group of 20 people and arranged a car with 49 seats. The car body was clean and new. In Thailand, the tour bus seats were widely spaced, and the chairs were not covered with seat covers. The color of the car was the color of the car. There were curtains in the car and decorative curtain flowers. It was very beautiful. As soon as we get on the bus, the master turns on the air conditioner, and the service is of a high standard. The car body is very high. There is a place for luggage under it. The master helps to pick up luggage back and forth. The service is very good, and the general master doesn't speak. Just do things. I didn't see the master answering the phone while driving. I just drove with peace of mind. The driver is on the right hand side, and the guests are on the left.
When we arrived in Bangkok, Thailand, on New Year's Day, it was the holiday time, so we didn't see many people and cars. Later, when we returned to Bangkok on the 5th, we began to get stuck in traffic. Thailand has a small population, but an average of two people own a car. Basically Japanese Toyota, hatchback cars and minivans. There are also some Korean modern ones. BMW and Mercedes Benz models have also been seen in a few days, but very few. When driving, I never see the phenomenon of jumping in line. I always follow my own path and slowly follow the flow of cars. So there are few collision phenomena. I don't see this phenomenon. Generally, when crossing the street, as long as the pedestrians make a gesture, all cars will stop and let us cross the street. If we take the initiative to let the car pass, the driver will make a gesture to thank us.
Thai people are not tall, they are a little dark and short, and there are no handsome men and beautiful women, except human demons. Thai is incomprehensible, but business people can speak a little Chinese. It seems that Chinese are more common in Thailand, affecting many things in Thailand. The land in Thailand can be purchased. The land owned by individuals is your own. There is no time limit. If the government wants to build roads and other public facilities and needs to pass through your site, it has to negotiate with you to see whether to compensate for the economic part or rent your site. If you don't agree, it can only find ways to bypass your site. There can be no forced demolition. Absolute respect for your privacy. Many wealthy overseas Chinese have their own territory in Thailand. They basically cooperate actively with the government's needs and provide their own land for free for public welfare buildings in Thailand. The whole country is good to Chinese and overseas Chinese. It does not exclude Chinese.
Thai men can marry many women, but legally they only recognize one, the first wife. The first wife can inherit all the property of her husband, while the other wives cannot. But children born to other wives can inherit their father's property. The Thai government has a reward for the birth and adoption of children. For each child, the reward is 13000 Baht, and the RMB is 2500-3000 yuan. In this way, the child born will receive a subsidy of 400 Baht every month until the age of 6; Compulsory education is free for children within 12 years of schooling. As long as it is an ordinary illness, the state will fully reimburse it, and individuals will not have to pay. So the whole country's fiscal revenue and expenditure is poor, and people have a lot of personal property in their hands. The country is poor and the people are rich, which is the biggest feature.
The weather in Thailand is hot. It is hot all the year round, but the temperature drops at night. There is some temperature difference, but sleeping is very comfortable. There is no winter and autumn, only summer and rainy season. In such cold weather, we came to Thailand and changed our summer clothes after getting off the plane. There are no autumn clothes, sweaters and cotton padded jackets in the whole store, so they are not needed at all. Due to the high temperature, there are many snakes in Thailand. The dwellings in Thailand are high-rise buildings, and the pillars below are square, including the power poles in the countryside
[2011-11-28 13:38:00 | Author: Windrunner | Origin: Original | Weather: Sunny]
The 6-day tour team from five cities in East China+Huaxi Village finally returned successfully! The captious leader also left happily. I'm really tired of this group! In the whole arrangement, the leader and his wife are both good at talking, and one is not good at talking, especially the male leader, who is dissatisfied with one thing and another. Even if we modify them in time, he will be even more successful! In his opinion, if he didn't put forward suggestions, we wouldn't make such a good arrangement. In fact, he was really wrong. We took over the mission to implement everything in place. The service industry has always been no best, only better. How can we be so careless when we understand this? We have been striving for our reputation, so whether it is the hotel or the restaurant, or the tour guide's service awareness, the level of interpretation, will not leave a bad impression on the guests. While striving to do better, we still need guests to try to understand us!
For example, for dinner, the team leader and his wife invited the agents of the rural sales department to come out for a visit. When they reported for the group, they gave the team meal standard of 18 yuan. Normally, it was 15 yuan per person, but it was only 3 yuan higher. For this meal, we arranged all non team restaurants, and specifically asked the master to drive to these fried restaurants, The restaurant is not a place for receiving team meals. He waited longer to cook one dish at a time. He was not happy, but after eating, he had a good taste and said nothing. Who knew that the restaurant usually did not take such a large team to eat, and the rice was not prepared enough, so he finally became angry! Before the tour guide and the driver had a bite to eat, he ran to the tour guide and accused the tour guide of poor arrangement. At that time, the tour guide had informed the restaurant to borrow rice from the restaurant next door. He had just sat down and was ready to eat two mouthfuls. He took care of the group carefully all the way. In the face of his criticism, the tour guide didn't eat directly. Seeing that the guests were full, he directly got on the bus with the master to send the guests back.
He stared at the guide without saying a word, which made the guide feel wronged! In the face of his aggressive manner, the tour guide wanted to talk again, and tears rolled in his eyes. Other guests saw him and came to comfort the tour guide. They asked the tour guide to eat before leaving. Never mind, they were willing to wait until the tour guide and the master finished eating! The tour guide still took everyone back to the hotel. On the bus, the tour guide explained to everyone about this matter. For the sake of this group, if you want to have a quick meal, you can directly drag the team restaurant to eat. Where can you meet this phenomenon of long waiting and insufficient rice? Don't you want to give us something better to eat? Don't you attach importance to your team? Don't you think everyone is a VIP? We all understand and feel deeply! This matter is over.
[2011-11-21 17:32:00 | Author: Windrunner | Origin: Original | Weather: Sunny]
At six o'clock in the morning, the mobile phone suddenly rang. After answering the phone, we learned that the six day tour team in East China had problems with breakfast this morning. The team stayed at the Greentree Inn chain hotel in Wuxi last night. The hotel accommodation was good, but the picky leader didn't say anything. Who knew there was a problem with breakfast. The tour guide told me that the main reason was that the hotel bought too few snacks. More than 20 guests came down first. After the hotel had served snacks, all the guests had eaten. More than 10 people had not yet arrived at the restaurant. The number of hotel restaurants was too small.
At that time, the tour guide stared at the restaurant service staff of the hotel, asked them to solve the problem and go to buy as soon as possible. Who knew that the restaurant staff ignored them and said that the guests could eat too much, but they didn't expect that there would be enough. I went to buy it temporarily, but I didn't have a car to go back and forth. It's not easy to buy! The tour guide was in a hurry. The guests came downstairs one after another. When they saw that there was no dessert in the restaurant, only porridge, they immediately became hot. Look at the attitude of the restaurant, and find a guide to solve it. After the tour guide called me, I said it was OK and took the guests to the breakfast shop to eat. Whatever the guests wanted, no matter how much money, they could eat well. These guests are not very talkative. They not only refuse to eat, but also say that the hotel we arranged in GreenTree Inn Wuxi is fake. If it is a real chain hotel, the service attitude will not be so bad, the breakfast will not be so little, and this problem will not occur. The responsibility lies with your travel agency.
Seeing this phenomenon, the tour guide had no choice but to get on the bus with the guests. No matter what they were asked to order, they would not eat. Unable to help, the guide took the guests out of the Greentree Inn.
Later, I contacted the person in charge of the hotel and told him about this phenomenon. He said that they were authentic Greentree Inn. He never said they were fake, nor did he dare to do so. They didn't expect this phenomenon. It can only be that the staff bought less. I can only be speechless
Now chain hotels are blooming all over the city. As long as the franchise fees are paid, they can be listed for operation. Therefore, the development of city chain hotels is thriving. However, there are many hotels. Individual tourists are not satisfied with their stay. The hotel salesperson went to the travel agency to seek a reception team. After all, the number of teams is considerable. Especially on non weekends, individual tourists are usually concentrated on weekends, but the team can just fill in the gap. Chain wine stores are also good, clean and sanitary, and there is a special price for the team. So for tourists, It's also a good thing. It's much better than ordinary small hotels. After such a win-win situation opens, the cooperation between chain hotels and travel agencies is thriving.
In order to pursue maximum benefits, chain hotels have also launched buffet breakfast. Tourists who check in always have breakfast. Therefore, the quotation is divided into two prices, including breakfast and excluding breakfast. This will not only facilitate tourists, but also bring more profits to the hotel! This is a good thing, but the reality is that the quality of buffet breakfast is declining. The so-called buffet breakfast is simply a few snacks, four dishes, and soybean milk. It's simple. At least we can feed our guests. Who knows the quality of breakfast in the hotel is so poor? I can't even eat enough.
When something like this happened, we went to the hotel to solve it, but the service staff didn't care. They said that our guests could eat too much, and they ate up more than 20 people of 40 people. You mean annoying? You didn't prepare enough. You said that the guests could eat too much. It was not a waste. You didn't even eat enough. Why?
The hotels, restaurants and cars in the whole service industry have no sense of service. They are not afraid of boiling water when they receive money! The lack of professional ethics is really not an industry. From top to bottom, it is full of the real phenomenon of looking at money! When you check in the hotel, you should pay first. As for the problems behind, it's not their business! This is the problem of the whole hotel industry in the present society!
[2011-11-17 14:03:00 | Author: Windrunner | Origin: Original | Weather: Sunny]
Today, there was a one-day tour team of Tianmu Lake. The tour guide arrived at the meeting place on time early in the morning. At 9:00, he called me and said that he had successfully arrived at Tianmu Lake Scenic Area. He was buying tickets and asked me to give a confirmation. Didn't he take the itinerary with him? What kind of confirmation?
The people in the scenic spot said that if they want a free interpreter, our travel agency needs to confirm with them in advance, and only the confirmation can arrange a free guide. So our guide asked me if I had a confirmation? I can only say no, because I always take the plan sheet to buy it. When I had a group, it was confirmed, but most of it was on weekends. At weekends, the scenic spot said that there were no free interpreters; There are too many teams to book. Now, we don't have many teams on weekends, so we can invite one directly. Who knows they still do this. On the other hand, we couldn't book it for the weekend. If we had to ask for it, we would give 150 yuan to each person to explain it. It was not free at all. It felt like asking for money in disguise. I want the tour guide to explain by himself. Isn't there any explanation on the cruise ship? That will save 150 yuan. The whole group has not earned 150 yuan in a day tour. The guests are from the insurance company, and they wish the travel fees were as little as possible. Where can I hire an interpreter?
I just don't understand how this free commentator works in Tianmu Lake Scenic Area. Since it is free, there are fewer groups on weekends? Why do you need to confirm it? Knowing that both the tour guide's plan sheet and the tour guide certificate are there, what else needs to be confirmed by the travel agency? Is this free one fake? intended? It's free to the public. When you arrive, you will say no? And if the new tour guide has never been there, he will pay for one if he is afraid. Is that right? That's too bad. Our tour guide will bring a guide suit of 100 yuan a day. 150 yuan for the tour guide is really expensive! Now money is too worthless, and everything is expensive. It's depressing that the salary hasn't improved!
[2011-11-04 15:53:00 | Author: Windrunner | Origin: Original | Weather: Sunny]
The student team of the three-day sketch tour in Hengdian has already started. Speaking of this group, I am a little angry, because the work of Hengdian Scenic Area is really disappointing! Originally, the guests needed to book two nights' accommodation on Friday and Saturday, but after the responsible Nanjing South Travel Agency confirmed it, it did not receive the team again. It said that they did not see Saturday's accommodation, so they had to arrange the same price on Friday. They had to make up the money for Saturday's accommodation, which was useless with the confirmation of our agency. We have signed contracts with customers, and once we make up the money, we can't bear it. Because it is introduced by an acquaintance, the quotation is very low, and we can't bear the difference of 15 yuan for one person.
However, the Southern Travel Agency didn't care and said that they would not arrange it. In the team cooperation, the most hated thing is to meet such a travel agency. Not only do you deny your mistake, but also find reasons for yourself. In the end, if you can't find reasons for blocking my questions, you will play rascal and say no to the team! What I talked to on the phone was that I was right! I'm too lazy to talk. There are too many people in the society who dare not bear the responsibility. Their honesty is worthless, and their credit is just lip service;
Considering that the contract has already been signed, we took the initiative to bear the cost of 5 yuan per person and negotiated with the customer to make up 10 yuan per person. The customer disagreed. We had to arrange according to the contract price. We could also do this, but we could not arrange it near Hengdian. We had to arrange it near Yiwuna, which is a little distance from Hengdian scenic spot. After all, there were many reception teams in Hengdian on weekends, The hotel doesn't worry about the team, only about the room. This is the seller's market, we can only truthfully explain to the customer. The customer said that he would discuss it, and then decided to make up the ten yuan and stay in Hengdian.
This matter has been arranged in this way. Looking back, I still think that the receptionist of the Southern Travel Agency is too poor. I can change the confirmed matter without saying I was wrong! To be ashamed of such travel agencies, if we hadn't read their quotation to the guests, we wouldn't have quoted such a low price. If we wanted to make up the difference for the guests, we couldn't make up the difference. Next time, we really should pay attention. The quotation is too low, which is not conducive to our handling of emergencies. The low price group still can't accept it!
[2011-11-02 10:40:00 | Author: Windrunner | Origin: Original | Weather: Sunny]
The conference team of the two-day tour of Hangzhou West Lake and Xixi Wetland has returned. The guests are very satisfied with our arrangement. The meeting was held smoothly. Due to the large number of people, the tour guides were busy running inside and outside, and they were exhausted after returning. I thought that the conference team would be easier than the tourism team, but who knows that the conference team has so many things that the tour guide is so busy that he broke his leg!
This time, the guests asked for high food standards, not ordinary group meals, but more than three times of group meals. In order to receive these professors and teachers well, our office staff did not take little trouble to arrange each meal, implement the menu of each table, and negotiate with the restaurant one dish at a time, not to be the best, at least to be better. The guests are very satisfied with our food arrangement. We should faithfully implement that the quality of the guests' food is proportional to the price.
Every time we focus on the team of meal elevation, we carefully implement it. It depends not only on the size of the restaurant, but also on the characteristics of the restaurant and whether it is very affordable. If you have never cooked a team meal, such restaurants generally do not serve the team. They are more demanding. The food is scarce and the price is high. If you have cooked a team meal, you will understand the requirements of the travel agency and make a good menu according to the price of the guests and the source of customers. However, this contact with Hangzhou Grandmother's Xixi Restaurant Chain Store has given us a problem. Team meals, drivers and tour guides all have work meals arranged. As a hidden rule of the tourism festival, all restaurants that make team meals know that drivers and tour guides are staff of travel agencies, and traveling with the team is a work need. When arranging guests' meals, drivers and tour guides will arrange work meals for free. However, when communicating with our staff in this restaurant, they didn't tell us that they didn't provide work meals for the company's accompanying staff. The operator confirmed with the other party according to the general operating procedures, and didn't list the meal arrangements for the company's accompanying staff. When the guests were seated and served good food, the driver and guide knew that there was no company's accompanying food in this restaurant. Later, they contacted the restaurant manager, Only then did they tell me that they would not provide free services, and that they had to pay for them to arrange! In view of this phenomenon, as a travel agency operator, it is certain that he is angry, but the strange thing is that he did not carefully identify it. He took it for granted that he thought according to common sense, so he had to arrange another driver and tour guide to eat in other places.
Although there is no need to provide free meals, as a restaurant for the reception team, it should inform in advance that this is a cost accounting, and you can't say no until you arrive at the scene. Those who always make team meals, take such large team meals, and do not provide company company working meals, it is really unnecessary to consider the second cooperation! After all, it is most convenient for the travel agency staff to stay with the guests. Otherwise, during the meal, the guide will always be required to adjust some things on the spot, and the guests will be unhappy if they cannot find the guide. This also reminds us that in the operation, the details still need to be clarified, and we can't take it for granted according to the routine!
[2011-10-22 11:22:00 | Author: Windrunner | Origin: Original | Weather: Sunny]
On the weekend, a team went to Huaxi Village for a one-day tour. This was a call from an online customer. Considering it was a strange company, the price I quoted was really cost effective and didn't take it seriously. Who knows? We are required to sign a contract on our doorstep, not just as a team, but as individual tourists. We also sign a contract on our doorstep. Convenience for tourists is the first thing we should consider. I asked the address of the guest and set out by bus.
This is the first time to visit this unit. It is still far away from Jiangning. Fortunately, the journey was smooth. People who met guests knew that it was a party activity in a township. They took the party members to visit Huaxi Village in Jiangyin to learn about the development plan of Huaxi Village and study it. I was received by the secretary of the community. I thought that when the driver guide came to pick up the group, I would not find this place, which might delay time. I wanted to buy more time in the morning. I suggested that the guest leave at 7:30. Who knew that the secretary was not happy when he said it, and gave me a harsh review. The main idea was: we rarely go out once, the earlier the better, You arranged for us to leave so late, which seriously delayed our time. It's only one day in total. Don't you come to pick us up earlier? He gave me a lecture! I didn't expect such a big fire!
Indeed, it is a rare time for tourists to travel. They always get up early to wait for our driver's guide to start. They are all excited. As we travel, we always pick up a group to go out. It is inevitable that we will have an indifferent attitude. Therefore, it is not common to be late in the morning, but it is really occasionally. It is a big taboo to travel. It takes about 2 hours to Huaxi Village, I think the guests came back after dinner in the evening. One day's time is really enough, so they want to leave late. It's not so hard. The place to meet the delegation is really the suburb of the suburb. The first bus from the tour guide is 5:30, and it takes an hour to get to this town. The driver comes from the urban area. If he runs on the right road normally, it is expected to take 40 minutes to get there, If you can't find it, it's hard to say. In the early morning, no one appeared on the country road, so it's hard to ask for directions; Second, the drivers will look good at the road when it is dawn, so they will not run on the wrong road when it is dark. Towns and towns have no more street lights than cities; But the secretary is so angry, which is really beyond my expectation! I also discussed with him, and didn't say that I had to leave so late. I really didn't understand.
When I think about it carefully, I also have something wrong. It should be to ask for the guest's opinion before I express my opinion. As a service industry, we should really think about problems from the perspective of tourists rather than take them for granted. Although I think for the driver, if I can accept this order, I should do it according to the requirements of the customer. If we can't do it, we are wrong. So the secretary's fire is also reasonable. Finally, we set out at 6:30. Business needs to be done more carefully. Think more about the guests. Next time you talk, you should consider the feelings of the other party. Be tactful. Especially for government officials, they are used to orders, so they won't miss you. This is what I should pay attention to next time!
[2011-10-13 08:49:00 | Author: Windrunner | Origin: Original | Weather: Sunny]
On the National Day, I went to visit my friends. My friends specially arranged to stay in one of the four major gardens in China. I was a tourist, and I also had a tour guide card. I took my certificate with me and bought tickets for several friends. I took my certificate to the park with them. When I arrived at the ticket gate, the ticket checker stopped me directly and said I needed to buy tickets to enter the park! I think it's strange that I have a tour guide certificate issued by the state. Why can't I enter the park for free? The staff said that you must take a tour group to enter the park with the guide card. If you don't take a tour group, you need to buy tickets! They said that their superior departments all stipulated this, and they went to the leader if they didn't agree with them. Their attitude was not generally arrogant. Later, I bought a ticket to enter the park.
During the National Day holiday, our staff from the Jiangning District Tourism Bureau drove their families to the Xidi Hongcun scenic spot in Anhui Province. They also encountered such a thing. This friend not only had a tour guide certificate, but also had a travel agency manager's qualification certificate. Even if he had two certificates, the staff of the scenic spot would not enter the scenic spot. They had to buy a ticket to enter the scenic spot. Later, they found the manager of the scenic spot and released him;
Yesterday, the trainee guide from five cities in East China called me. I followed the team for five days and arrived at the Three Kingdoms Scenic Area in Wuxi. Even if there was a team, the trainee guide was not allowed to enter. She had a tour guide card and had to ask their leaders to call before they could pass. Otherwise, they had to buy tickets to enter the park. In the end, I didn't follow the team in, but waited outside the scenic spot. The explanation of the ticket check in of the scenic spot is that one team can only get 2 tour guide cards free, and the others are useless!!
From the above, the more people take the tour guide certificate examination, the more restrictions will be imposed in the future. Because many college students have taken the tour guide certificate, there are not many people who are really engaged in this industry. But in order to play for free, the annual review is still carried out as usual every year to maintain the validity of the tour guide certificate. The scenic spot has begun to restrict the use of the tour guide certificate. It is not that you can get in for free if you have a certificate. You must bring a group. One group can only get in two tour guides, and the extra one will not be recognized, This is the tour guide certificate used as a work permit!
According to the standards of the industry, the tour guide certificate as a work permit must be used in this way, or it will bring unfairness to the use of other tour guide certificates. However, as a local scenic spot, tourists can enter the park free of charge with limited certificates. The tour guide certificate is also one of the valid certificates, and should be given free release, reflecting fairness, rationality and humanity; Unfortunately, it is often the big side that benefits private regulations! It must be said that it is a kind of policy sorrow! A lack of morality!
[2011-10-06 12:57:00 | Author: Windrunner | Origin: Original | Weather: Sunny]
Shandong Taierzhuang, Zaozhuang, Railway Guerrilla 2-day tour team [/color] returned successfully! The customer was quite satisfied with our arrangement, very good overall! In retrospect, it's still a bit urgent. When the guests decided to leave, it was September 30. For the team preparing to leave on October 1, I usually talked with a local agency about the guests' requirements, and then made an offer. Because the local agency has little profit, we don't usually bargain or deliberately compare prices. After all, tourism prices are too transparent now, To drive down the price is to drive down the profit margin and reduce the reception quality in a disguised way, which is not good for customers. Therefore, I also agreed to the quotation of the local agency. I made a good quotation for the customers according to this price and gave it to the customers!
When I wanted to confirm in the afternoon, the local agency said that there were several additional fees that I needed to pay. At the time of quotation, I didn't calculate the price of the company's escort room, so I didn't understand. They were asked to recalculate when the previous quotation was made, and now this fee has emerged. I forgot to calculate my own guide fee when I was calculating, and once the price was reported to the customer, I can't change the price. Because there are only 20 people, I have to bear a lot of expenses. Now the other party says that they forgot about the company's room allowance. I'm a little unhappy. After thinking about it, we decided that our company could not bear it. They didn't say first when quoting. I want them to bear half of it, and we should bear half of it. In this way, everyone will bear some of it, and the cost will be better, but the other party will not bear it, and they want to do our business. They also said that they would offer the lowest price. They asked me to compare them!
Later, I went to a local agency and quoted me a price according to the same requirements, so they directly provided free accommodation for the reception company, free of charge! I really don't know until I compare. What's more, they didn't report the housing to our company, which led to our loss? Think about it, and confirm the itinerary directly with the second one! Later, the first local agency called me again, hoping to consider cooperation with them, but I had decided to refuse!
The wrong price is the most taboo thing for a travel agency to make an adjustment. However, if the price is wrong, it can only be borne by itself. You should keep your promise or refuse to accept it
