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Take free courses at Apple Store retail stores

Learn about the latest features of Apple devices and explore their usage in depth.

Get support

Please tell us some specific information, and we will provide applicable solutions. You can contact us by phone, chat, email, etc.

Apple Support App

Get help with all your Apple products in one place, or contact an expert for help.

My support

Get the latest information about your Apple products, including warranty and repair information.

AppleCare+Service Plan

You can get unlimited times of accidental damage protection and repair, give priority to the assistance of Apple experts, and enjoy more benefits.

Apple Trade In Swap Plan

Use qualified equipment to trade in the old for the new, and enjoy a discount, or we will recycle for you free of charge.  

Understand Apple's service and warranty policies in mainland China

View your coverage and support period

Learn more about your Apple Limited Warranty or AppleCare product warranty status.

Watch out for counterfeit parts

Some fake and third-party power adapters and batteries may be improperly designed, which may lead to safety problems. To ensure that you can obtain genuine Apple batteries when replacing batteries, we recommend that you go to Apple Store or Apple Authorized Service Provider At. If you need to replace a new adapter to charge your Apple device, we recommend that you choose Apple's power adapter.

In addition, the replacement of non genuine display may damage the image quality and may not work properly. Apple certified screen repairs are performed by trusted experts using genuine Apple parts.

Secure Apple ID

Learn some simple protection techniques to ensure the security of your Apple ID and information.

Apple Service Plan