Multiple debits for one license

  • Resolved crapette357

    (@crapette357)


    1 year, 7 months ago

    Hi, I wanted to buy an Askimet license for one of my website but when I tried, every time it went wrong with an error message when I wanted to validate my payment.

    But I noticed I had 3 different debits on my bank account despite the error message.

    So, I absolutely want to be refund for these 3 debits.

    Thanks for your quick answer.

    Best regards.
    Adeline

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Stephane Daury (stephdau)

    (@stephdau)

    1 year, 7 months ago

    Hi Adeline,

    This sounds very strange, and that there was some sort of error with our payment provider (Stripe).

    Could you please reach out to us via https://akismet.com/contact (choose “I have a billing question.”) with your API key and/or email address, and we’ll tend to this as quickly as possible, including refunding you for the extra charges.

    With apologies, ad looking forward to resolving that unfortunate situation.

    Thread Starter crapette357

    (@crapette357)

    1 year, 7 months ago

    Thanks for your answer.

    I sent a message with the contact form.

    Best regards.

    Plugin Author Stephane Daury (stephdau)

    (@stephdau)

    1 year, 7 months ago

    I see my colleagues have replied to your support request and provided you with the refunds you needed.

    Will mark this as resolved. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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