The written examination is guaranteed with a special "bet paper", and the interview can be carried out with the tutor, but full refund is required
Chen Xin (not his real name) from Beijing said that he was attracted by the above words and reported to the Guangzhou Institute of Graduate Education in May last year that "colleges and universities promote and recommend graduate courses". During the consultation, the admissions teacher promised him to "record directly through the channel and guarantee the postgraduate entrance examination", and said that he could also help him reduce the MBA tuition of about 200000 yuan to 15000 yuan through "college commitment".
However, Chen Xin said that after paying the fees and registering, the organization only provided online training courses, and the "bet paper" provided before the exam also failed. After he failed in the postgraduate entrance examination, he asked for a full refund of tuition, but was refused by the organization.
A search by surging journalists found that a large number of complaints against the related institution "Guangzhou Graduate Education" could be found on multiple platforms, and the situation reflected was similar to Chen Xin, who said that the institution did not provide the promised "guaranteed" service, and it was difficult to refund after the failure of postgraduate entrance examination.
The reporter contacted the institution as a student, and then a "teacher Chen, who is responsible for postgraduate application" added the reporter's WeChat. The other party said that "students can be ensured to go ashore". She also stressed that the agency provided "no refund" services, but did not actively introduce the restrictions and terms of "refund".
On April 23, the surging journalist contacted Guangzhou Yancai Culture Communication Co., Ltd., a staff member of which said that he had no knowledge of the refund of Chen Xin and others. The staff member said that he did not understand the promise made by the recruitment teacher when enrolling students, and that a special person in charge should reply. As of press release, no response has been received.
The admissions teacher promised to pass the written examination, walk the interview, and refund the fee if the exam failed. Have you passed the postgraduate entrance examination?
Chen Xin said that in order to improve future job opportunities, he has always planned to take the postgraduate entrance examination. In May 2023, he learned about the postgraduate examination counseling service of Guangzhou postgraduate education institutions through the social platform. "During the consultation, the recruitment teacher said that their organization has deep cooperation with many schools, and can promise to pass the written examination, with a passing rate of more than 98%. As long as you cooperate with the tutor during the interview, you can ensure that you will be admitted to the ideal school."
Chen Xin said that when he learned that he planned to apply for the part-time MBA program at the Central University of Finance and Economics, the other party also said that the institution could offer a discount on tuition fees. The tuition fees for MBA programs are generally about 200000 yuan, but the recruitment teacher of the institution said that they have channels to cooperate with the part-time business management majors of the Central University of Finance and Economics, the University of International Business and Economics, and Beijing Technology and Business University, It can not only ensure that he can pass the written examination and interview, but also help him to walk through the targeted training agreement, so that the tuition will only cost 15000 yuan a year.
"I didn't believe it at the beginning, but they said that if I didn't pass the exam, I could get a full refund, and I was relieved," said Chen Xin
Chen Xin provided a chat record saying that the other side once said that "as long as you cooperate in taking the exam, it is our responsibility to fail, and you can choose to pay tuition or re read for free". In the process of chatting, the other side also mentioned "guaranteed" for many times, and even "guaranteed graduation after passing the exam".
On May 31, 2023, Chen Xin paid 14800 yuan of tuition fees to sign up for the institution's "Postgraduate Program for Promotion and Exemption of Colleges and Universities". The information sent by the other party shows that Chen Xin's class is a "pre recorded class in famous schools' channels".
In July 2023, Chen Xin will start formal classes. He said that the courses offered by the institution are online courses, which can be divided into live and recorded broadcast. Since he still needs to work at ordinary times, the teacher of postgraduate education told him that "it doesn't matter if he missed the live class, and he can learn at any time and anywhere through recording+replay+playback".
The recruitment teacher said that the institution and the school have cooperation, and the MBA tuition is only 15000 yuan. After studying for nearly half a year, Chen Xin participated in the national unified entrance examination for master's students on December 23, 2023. His performance did not reach the standard of passing the exam. He then contacted Postgraduate Education, questioned his commitment to "pass the written examination" and asked for a full refund.
"The staff said that my live broadcast attendance rate did not reach 80%, which does not meet their refund conditions. But the problem is that the teacher who was formerly a graduate education teacher told me to watch the recording, and my live broadcast plus recording attendance rate has reached 100%, and I have watched it many times." Chen Xin said that when he applied for a refund, he knew that there were many restrictions on "but refund guarantee service" in the agreement, However, they were not informed when registering before.
According to the Network Training Service Agreement provided by Chen Xin, there are two claims settlement conditions in the description of "no refund guarantee service": first, the students are required to reach 80% of the total live broadcast duration of the course arrangement of the subject and not less than 10 hours of live learning before the exam when settling claims; The second is the requirements for the scores of the single subject examination of claims subjects (English subjects are 40 points<including>- 60 points<excluding>, and comprehensive ability is 80 points<including>- 120 points<excluding>), and they do not meet the national score line of the management joint examination (subject to the national published score line).
"They didn't set such requirements in advance, and they still have requirements for scores." Chen Xin said that he didn't have time to carefully review the terms of the Agreement when he paid the fees. He only listened to the admissions teacher's words, and later realized that oral promises were useless, and "all holes" were in the Agreement.
The surging journalists noticed that in the "service content" column of the Agreement, it was clearly stated that "Party A (Guangzhou Yancai Culture Communication Co., Ltd.) and its representatives do not provide any form of commitment or guarantee for enrollment, admission, graduation, and there is no form of guarantee, secret, insider information or similar commitment." Chen Xin said, This is totally different from the promise made to him by the recruitment teacher before.
Registration transfer record of Chen Xin. A large number of complaints were made against the institutions involved
In the process of negotiating the refund, Chen Xin searched the organization on the Internet and found that there were not a few cases of being cheated like him. Some victims also formed a group to defend their rights. "There are 35 people in my group, all of whom said that they signed up in this organization and refused to refund after failing the exam. They also have other rights groups, with a total number of nearly 500 people."
Ms. Wang, from Guangzhou, also said that she had encountered a similar situation. She told Pengpai News that in March 2023, she and her husband applied for the "College Promotion Program" of the talent education institution, and the other party promised to provide "internal bet materials" before the written examination. The written examination and interview were guaranteed, and if not, they could be refunded in full.
"My husband and I signed up and paid a total of 33600 yuan in tuition fees." Ms. Wang said that after signing up, she received a "Network Training Service Agreement". After carefully reading the agreement, she found that it did not mention the "college excellence promotion project" promised by the enrollment teacher. "After I raised my question, the admissions teacher said that these contents were too sensitive to be explained in the contract, and also provided successful cases in previous years as proof, which reassured me."
Ms. Wang told Pengpai News that before the postgraduate exam, the organization did give itself a "bet paper", but in fact, she did not win any questions, leading to her failure to pass the exam. "When I applied for a refund, they also took the live class as an example, saying that my attendance rate for the live class was 0%, which did not meet the requirements."
Chen Xin said that after many unsuccessful negotiations, the staff of the agency did not return WeChat or answer the phone. They asked a lawyer to talk with the agency, and the other party refused to communicate. "Their contract was very 'perfect', and the lawyer said it was difficult to protect their rights."
Through a search on a consumer complaint platform, surging journalists found 2080 complaints about "talent education". Most of the complaints are about services that have not been promised, and it is difficult to refund. Some complainants said that they were induced to pay by installments or online loans by postgraduate education recruitment teachers when they applied.
It is understood that the company of the involved organization is Guangzhou Yancai Culture Communication Co., Ltd. According to the industrial and commercial information, the company was founded in March 2021 and is now in the opening state, involving three contract disputes. On the short video account of the institution, he claimed that "postgraduate education has been intensive training for postgraduate entrance examination for many years", and is still updating relevant postgraduate entrance examination videos every day.
The reporter contacted the institution as a student, and then a reporter who claimed to be "Teacher Chen, who is responsible for postgraduate application" added WeChat. The other party said that postgraduate education is a national designated student aid unit, which cooperates with universities across the country to recruit students through social cooperation. "Many famous universities are optional, and after the materials are reviewed, directly arrange the docking of universities to ensure that students can go ashore.".
As for the "ensure landing" method, the other party said that they could get the corresponding test paper one month before the written examination, and 90% of the questions were the same. "If you recite all the questions, it will be no problem". She also stressed that the agency provides "no refund" services. "If we fail the exam, it is equivalent to that our services are provided for free this year. If we cannot ensure that we pass, we cannot provide this service". The other party did not introduce the restrictions and terms of "refund".
In response to the above situation, on April 23, the surging journalist contacted Guangzhou Yancai Culture Communication Co., Ltd., and a staff member of the company said that he had no knowledge of the refund of Chen Xin, Ms. Wang and others, and suggested that the students who wanted to refund contact the head teacher for processing.
The staff member said that he did not know about the promise of the recruitment teacher that he had passed the written examination, the interview and provided the guarantee paper when enrolling students, and that he needed to be replied by a special person in charge. As of press time, no response has been received.
