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Ultra detailed OCBC account opening guide and debit card application

Published on: July 16, 2023 Last updated: 2024-3-17 financial instruments 107 comments 934,134 views
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Recently, Overseas Chinese Bank of Singapore (OCBC) allowed foreign customers in China, Hong Kong, Malaysia and Indonesia to open full digital bank accounts locally. If you need a bank account and debit card in Singapore, you can apply. Because Xiaoz stepped on some holes in the process of opening an account, I wrote this article. Please note that this document is for reference only and does not bear the corresponding risk. If you cannot bear the corresponding risk, please stop reading immediately. 。

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What's the use of applying for OCBC account?

  • More than 2 Singapore bank accounts can be obtained
  • It is more convenient for cross-border collection and payment
  • You can apply for a debit card for online consumption and global consumption
  • Convenient withdrawal and withdrawal of US and Hong Kong stocks
  • Debit card supports Apple Pay/Google Pay mobile payment
  • OCBC to WSIE The deposit is received in seconds

If you do not have the above requirements or do not understand the purpose of this account, I suggest you not to apply. If you have the above needs or understand the purpose of this account, please continue reading.

About Overseas Chinese Bank of Singapore

OCBC Bank is one of the three major local banks in Singapore. Headquartered in Singapore, it was founded in 1932 and is one of the oldest banks in Singapore. The website and APP support Chinese and have Chinese customer service.

Apply for OCBC account

First, you need to prepare the following materials/documents:

  • Android or Apple phones, and support NFC function
  • passport
  • ID
  • Mobile phone number in mainland China
  • Prepare 1000 SGD deposit verification

Go to Apple or Google Store to search "OCBC Digital" for installation, or directly visit the following address:

Open "OCBC Digital" and fill in the information truthfully according to the requirements of the interface. Fill in the invitation code: UZ48FDOS If you deposit 1000 SGD within one month after using the invitation code, you can get an additional 15 SGD bonus. If the APP turns on flash back or black screen, please try to turn it off completely and then turn it on again. In addition, the domestic network may load slowly. Since xiaoz has completed the account opening, forget the screenshot. The general steps are as follows:

  • Phone number is required (domestic phone number is enough)
  • You will be asked to use the NFC function of your mobile phone to sense your passport
  • Passport required
  • ID card photo
  • Require video verification

The information must be filled in truthfully, otherwise the account opening may be affected. The entire application process is completed in a few minutes. The lucky user may open the account in seconds, and the unlucky user may trigger manual review. The review cycle is within 7 working days. In the process of opening an account, please keep in mind the following information:

  • You will be asked to set a user name, which is used to log in to the web version. Please remember
  • You will be asked to set a 6-digit PIN (required for login to the web version). Please remember
  • The mobile phone will be required to bind OneToken (which can be understood as a secure secondary authentication tool)

Note: Please do not log out of the current user status of "OCBC Digital" during the core process, or you may not be able to log in after passing the audit, and fall into an endless loop.

After approval, two Singapore bank accounts are opened for you by default, namely:

  • Statement Savings Account（STS）
  • Global Savings Account（GSA）

These two accounts can be used for collection or external transfer.

Deposit activated OCBC

After the account is opened successfully, the OCBC needs to be activated by the deposit of the same account. As of 2023-10, according to netizens' feedback, the OCBC has strengthened verification, and does not support the first deposit activation of WISE, and all deposits will be rejected if the account is not activated. The available activation methods collected so far are as follows:

Bank of China

  • Download the "BOC cross-border GO", and new users will get cross-border remittance coupons
  • Operating RMB to purchase new currency through APP
  • Cross border remittance to OCBC STS Account , coupon can deduct service charge and telegram fee, but 30 SGD Intermediate transfer bank expenses

Reminder: If OCBC uses an invitation code（ UZ48FDOS ）Register and pay 1000 SGD to OCBC within 30 days to get 15 SGD rewards (generally after successful remittance 24H Therefore, when remitting by BOC, the intermediary transfer fee is included, and it is recommended to remit 1050 SGD

Industrial and Commercial Bank of China

When ICBC makes cross-border remittance to OCBC, it will automatically add a space in the middle of the name, which leads to the disapproval of OCBC, Therefore, ICBC is only applicable to users whose names are two Chinese characters. It is not recommended to try if the names are more than three Chinese characters 。

Please refer to: Real experience sharing of cross-border remittance from ICBC to OCBC

Other instructions

If the account with the same name is not used for transfer activation for more than one month, you may receive an email reminder from OCBC to be activated, and the account may be closed if it is not activated for a long time.

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Deposit to OCBC account

If you have activated the account with the same name in the previous step, the subsequent deposit to OCBC will not be mandatory, but can be made to OCBC in the following ways.

Panda Express

Xiaoz Remittance by Panda Quick Remittance to OCBC STS Account（ Note: Panda quick remittance is not an account with the same name ）, operate on weekdays, and arrive at the account in a few minutes.

Panda Express registration and certification process:

  1. You are required to fill in your mobile number, which is recommended to be consistent with your domestic bank card mobile number
  2. Require ID card and video authentication
  3. Need to bind a domestic bank card for cross-border remittance

The next step is to use Panda Express to deposit money into OCBC STS account, and the following information of the collection account needs to be filled in:

  • First name: the pinyin of your name. For example, if your name is Zhang San, you should fill in the name: SAN (note that it is your name used when you opened an account in the Overseas Chinese Bank)
  • Last name: For example, if your name is Zhang San, then your last name is ZHANG (please note that your last name is used when you open an account in Overseas Chinese Bank)
  • Nationality: China
  • Beneficiary bank: OVERSEA-CHINESE BANKING CORPORATION LIMITED
  • Bank account number: the number you see on the STS account of "OCBC Digital" (note: - symbol is not required)
  • Street and number: 63 Chulia Street # 10-00, OCBC Centre East, Singapore 049514
  • Purpose of remittance: Others

The information of the payee must be consistent with that provided by OCBC Bank, and must be checked again and again. Then input the remittance amount (SGD), and use the domestic bank card to complete the payment according to the prompt. If you remit money on weekdays, it will basically arrive at OCBC in seconds. My fee information is as follows (for reference only):

  • Remittance amount: 5292.73 CNY
  • Service charge for remittance: 80.00 CNY
  • Total payment: 5572.73 CNY
  • OCBC actual receipt: 1020 SGD

Panda Express collected a one-time service charge of 80 CNY, which was acceptable, but it also suffered from some exchange rate differences.

If you successfully deposit more than 1000 SGD into the OCBC account (the account with the same name is required), the 15 SGD bonus will be sent to your account after a few hours (the bonus is not received in real time)

WISE deposit OCBC

When the OCBC account has been activated, you can transfer SGD to the OCBC account using WISE, or you can use Paynow payment method. The service charge is 0, and it is basically received in seconds.

Modify your OCBC mailing address (can be skipped)

When you apply for an OCBC account, you have already filled in your residential address, and APP will automatically translate your Chinese address into English. If the address is inaccurate, you can modify it by the following methods. If the address is correct or you do not need to apply for a debit card, you can skip this step.

OCBC web version login address: https://internet.ocbc.com/internet-banking/

Login to the web page will ask you to fill in:

  • Access Code: the name you set when you opened your account
  • PIN: 6-digit PIN code set when you open an account

e6992d535f9cbb6e.png

At this time, the second authentication of "OneToken" will pop up, probably the domestic network can not receive this reminder, you can click "Alternatively, you may generate an OTP manually on your mobile device"

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Then open the APP of "OCBC Digital", do not immediately verify your fingerprint to enter the APP, click "More" at the bottom right, find "OneToken", obtain the 6-digit authentication code, and fill in the webpage to log in.

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I changed the OCBC webpage version to Chinese, and click "Customer Service - Change Mailing Address" on the navigation bar

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Check all your accounts directly, and then go to the next page.

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Then fill in the new address information:

  • Address type: overseas
  • Address column 1: fill in your mobile phone number and street address (translate with ChatGPT)
  • Address bar 2: fill in your district and city (you can use pinyin)
  • Address bar 3: Zip code of your address
  • Country/region: China

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On the next page, save the confirmation address. The purpose of filling in your mobile phone number in the address column 1 is that OCBC may not print your mobile phone number on the logistics information, so that the courier may not be able to contact you normally.

Apply for OCBC 360 Account

Applying for OCBC 360 Account can open an additional account and allocate a VISA debit card by default, which can be used for overseas consumption (such as paying ChatGPT Plus), ATM withdrawal, etc. If you do not need a debit card, skip this step.

Return to the "OCBC Digital" APP, click "Application - Account - 360 Account" on the left navigation bar, and fill in according to the step prompts.

be careful:

  • Self employment is not recommended for applying for 360 Account (manual review may be triggered)
  • It is recommended to keep the name default (otherwise, manual review may be triggered)

If manual review is triggered, there may be no card for some users. At this time, another method should be referred to: https://blog.xiaoz.org/archives/20041

By default, the debit card is sent by registered mail. You can ask for the logistics tracking number in "Navigation on the left side of the APP - Safe mailbox - Send English mail", and then inquire through the EMS number.

Domestic consumption

  • If there are users who apply for 360 debit card, they can swipe the card or use ATM in China (there is a service charge, which is not recommended)
  • After updating "OCBC Digital" to the latest, you can scan the merchant UnionPay code for consumption, or scan Alipay collection code for consumption

The blogger scanned the Alipay collection code for consumption in person. There is no service charge, but there is 2% exchange loss, which is suitable for temporary emergency use and not suitable for large consumption.

About management fees

I downloaded a PDF file of the fee description from the OCBC official website, and then let Claude Help me interpret and get the following reply:

8a11f63b37c95fea.png

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Note that the above fee indicates that Xiaoz did not verify it, and cannot ensure that it is correct.

summary

  • Mainland Chinese users can use "OCBC Digital" to apply for Singapore OCBC bank accounts, using the invitation code: UZ48FDOS 15 SGD bonus can be obtained (a single remittance of more than 1000 SGD within 30 days is required)
  • The account with the same name must be activated for the first time. It is recommended to use Bank of China or ICBC (only applicable to users whose names are 2 Chinese characters)
  • After the OCBC account is activated, Panda Express can be used to deposit money into the OCBC STS account. Panda Express Invitation Code: ten million nine hundred and forty-seven thousand one hundred and thirty-eight
  • If you need to apply for an OCBC debit card, you need to go to the webpage version to change your address first, and then apply for 360 Account. When applying for 360 Account, you should not choose to be self-employed
  • The accounts of OCBC are basically free of management fees in the previous year, and management fees will be charged if they fail to meet the minimum deposit requirements one year later

If you have other questions, please leave a message to discuss and take shelter together.

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107 comments

  1. What is the relationship between 360 Account+Global Saving Account and 360 Debit Card number? Do all the tears of Google pay paypal use debit card numbers? Can I use the balance of all accounts with debit card

    reply

    1. In foreign countries, only when the card account is separated can the account save money and transfer money. 360's debit card can only be used for consumption. When consuming, you need to associate an account in the APP and deduct the money in the account.

      reply

  2. Hello up, I tried to register, and prompted that my ID card and passport did not match. (We cannot continue because your ID card and passport must be issued by the same country. Please try again)
    I've tried this three times in a row and all of them are prompted (we can't continue because your ID card and passport must match exactly)
    I quit the account opening procedure. What should we do about this situation?

    reply

  3. What is the activation code "Please input the activation code" when I operate the transfer or modify the information? I tried not to log in the pin code of online banking

    reply

    1. Ah, activation code? I have never met this situation. Is it the password of 360 debit card? Do you want to try it? If not, ask the customer service.

      reply

  4. The account with the same name must be activated for the first time. It is recommended to use Bank of China or ICBC (only applicable to users with two Chinese characters). What does that mean, boss? My friend's name is Hao Wenwen. Can't I activate after opening cash deposit???

    reply

    1. The three character ICBC transfer will add a space to the name, causing OCBC to deny that it can be an account with the same name, such as ZHANG SAN FENG, which needs ZHANG SANFENG correctly, and ICBC will not have this problem if it has two words.

      In three words, it is suggested to use Bank of China for transfer activation.

      reply

      1. That's the end of it. It was transferred yesterday. If the funds arrive, where can I see if they have been activated?

        reply

        1. I can't see it. They are not perfect. They usually send an email to remind me about it once a month if it is not activated. After the funds are received, you can send an email to customer service to confirm whether they have been activated, and then observe the email.

          There are still remedies for inactive emails received later, or you can transfer them to BOC.

          reply

          2. CMB should be OK, but it seems that the service fees are too expensive. Panda Express is not the same name. Panda Express is only suitable for use after activation.

            The Universal Life Card of Industrial Bank is also acceptable.

      1. I still have one question that I don't understand. I haven't used wise before. I want to ask why everyone uses wise. I think some operations, such as banking=>wise=>ocbc, rather than banking=>direct ocbc, and also for making payments. Why do you want to circle through wise

        reply

        1. Because WISE supports multiple currencies and has low depletion, for example, you have a U.S. dollar account. If you want to deposit money for OCBC, you can:
          1. Direct transfer from USD account SWIFT to OCBC will result in higher commission charges and intermediary transfer fees
          2. However, if you transfer your US dollar account to WISE US dollar account, it is equivalent to a local transfer. There is no service charge for this, and then you can convert the US dollar into SGD within WISE, and then transfer the SGD to OCBC (also a local transfer, 0 service charge)

          WISE provides local bank accounts in multiple countries, and transfer between local banks usually does not require handling fees. So why do many users use WISE for transfer.

          reply

          1. I am so enlightened. Thank you very much, brother...
            I think WISE has a RMB account, which means that domestic banks can transfer RMB to WISE without service charge? This is too explosive

          2. Unfortunately, due to foreign exchange control and policy factors, it is not possible to directly transfer to RMB. Only national currencies can be transferred in this way (USD/EUR/SGD, etc.), but it is possible to transfer out of RMB.

          3. What happens when the first deposit is less than 5000 Singapore dollars?

          4. Nothing will happen, just make sure that the first deposit is the same name! If there is no mandatory requirement for the amount, it is recommended that you can get a reward of 15SGD for more than 1000SGD.

  6. The blogger asked when the cash bonus of SGD15 after 1000+deposit would arrive?

    Can't I use more than 1000 Singapore dollars after the deposit? How long will it last?

    ICBC remitted 1020 to account 1012

    Wise deposit costs 30 Singapore dollars. If I use it, it will be less than 1000. Can I still complete the activation.

    reply

    1. 1. Generally received within one working day
      2. It is suggested to wait until 15 SGD rewards are received, and OCBC APP can scan UnionPay code and pay Alipay for direct consumption in China
      3. ICBC transfers to OCBC, and the intermediary bank deducts 8 SGD, which is normal
      4. If the same name is paid in, it will be activated, but your reward has not been received and transferred out in advance. I don't know whether you will receive 15 SGD rewards. It is safe to wait until the reward is received

      reply

  7. In November, two Chinese names were used to personally test Wise's 1000 SGD deposit and receive 15 SGD account opening rewards. The debit card has been applied, the email has been received and the virtual card has been activated according to the process. It is said in the email that the physical card will be sent out within 5 working days. How long will it be received in China?

    reply

    1. Usually 1-2 weeks, if you don't leave a phone number in the address bar, you should pay attention to it and contact the local postal service.

      A successful cash deposit does not necessarily mean that the activation is completed. It depends on whether an email reminding you of activation is sent to you one month later. If not, it is generally OK.

      reply

        1. Two names suggest ICBC, which is more cost-effective. ICBC: 40 service charge+8SGD transfer fee, about 80 yuan.

          Your cross-border GO of BOC is not as cost-effective as ICBC if you use coupons.

          reply

          1. But I don't have an ICBC card... Tear eyes. In addition, activation must be transferred to SSA or 360 or MSA. I don't want to use SSA. I want to put it away for six months. If I use it, I have to wait six months

          2. How long has your account been open? It is recommended to use the STS account. It doesn't matter if other accounts haven't been tried. It doesn't matter if you transfer your newly opened account to STS.

  8. I didn't pay attention to it before. I applied for 360 from the PC terminal, so I definitely don't have a physical card... and my cvv hasn't been saved, can I find it?

    reply

    1. If the virtual card is displayed on your APP, there should be a physical card. If the physical card is not received, contact the customer service to reissue it.

      reply

  11. Just changed the address on the computer, and then applied for 360 by mobile phone. After selecting the address and submitting it in two steps by default, you will be prompted to mail and a debit card image will be displayed

    reply

    1. Check whether there is a virtual card. If there is a virtual card, it will be right. Just wait for the card to be collected.

      reply

  12. After the account is opened successfully, the OCBC needs to be activated by the deposit of the same account. As of 2023-10, according to netizens' feedback, the OCBC has strengthened verification, and does not support the first deposit activation of WISE, and all deposits will be rejected if the account is not activated.
    ————————————————————————————————————————————————————
    Is the above content accurate?

    reply

    1. Some cases are fed back by netizens, and may be affected by the customer service review of OCBC, which is subject to the actual situation.

      reply

      1. After receiving the physical card and activating it, remember to reset the withdrawal password of the physical card. This password can be used to reset the login password pin in the future.: D

        reply

  14. After you apply for a 360 entity card, you'd better send an email to the app the next working day to ask for the registered mail order number, and then reply to you within 5 working days. You can check the registered mail order number at China Post. I am the one who received the mail order number the same day. Once checked, it was delivered the same day. Because there was no phone on the registered mail, the delivery failed, I just called and delivered it to my home the next day

    reply

    1. It depends on the customer service who handles it. It feels that their internal information is asymmetric. Some customer services say they can't find the order number, and some will give it to you.

      reply
  15. What are the differences among STS account, GSA account and 360 account? What's the relationship between them? :

    What are the differences among STS account, GSA account and 360 account? What's the relationship between them?

    reply
    1. xiaoz : @What are the differences among STS account, GSA account and 360 account? What's the relationship between them?

      To put it simply, the minimum deposit, monthly management fee and deposit interest are different. Please see the official introduction for details.

      reply

    1. Customer service should not be able to deal with it. It's not easy to do it if you have the same name as a politician or a wanted criminal.

      reply

    1. No text messages, go directly to the post office and describe your own situation, such as name, English mail from Singapore, your receiving address and other information.

      reply

      1. But after more than a week of calling, I couldn't find it by phone number. How to deal with this situation

        reply

          1. The postal service wants the logistics order number to be endless. Today, I went to see it and again prompted to send it within 5 working days

          2. Ask the superior post office that some postal distribution centers do not deal with ordinary mail.

            I also went to the post office to ask about ordinary mail today. The recent post office said that they would not deal with those without tracking, and asked me to go to another post office. Then the other post office said that they would accept ordinary mail uniformly, and asked me to leave a phone call, saying that I would pay attention to my mail.

  18. Access Code：
    PIN：
    Forgot what to do, received a debit card, but it was not activated; The activation code has expired;
    What should I do?

    reply

  19. Access Code: the name you set when you opened your account
    PIN: 6-digit PIN code set when you open an account
    Forgot how to deal with it?

    reply

    1. I forgot to ask the customer service to send a password letter. Please contact the customer service of OCBC to confirm.

      reply

          1. How to inquire about the logistics when the application on the password letter software says it has been sent?

          2. The logistics department can't find it. If the address is correct, take the initiative to go to your nearby post office in 1-2 weeks.

  20. I also opened a 360 account, but there was no debit card. I sent an email to ask in the secure mailbox in the app, and sent me a pdf to fill in a signature and upload it. Later, because I was a good person in Singapore, I went to the outlet to ask, saying that because I opened an account online, there was no signature in the system. I was also asked to fill in a signature on the spot, and then I got the card at the outlet smoothly

    reply

      1. That is to say, it can also solve the problem by contacting customer service to submit a signature in their app's secure mailbox. I just happened to be in Singapore and went directly to the outlet to make up

        reply

  21. No, I haven't received my PIN. So far, I don't have a card. I don't need to gamble. A BUG customer asked me to reissue it, but I need a FIN Singapore residence card. I'm totally obsessed. If you need a card, please remember to apply for a PC without an app. I don't know why this 360 account is meaningful. That state saving is the same

    reply

  22. Have the idea of opening an account. But there are a few questions
    1. Is it necessary to transfer SGD 1000 to the account with the same name? It is said that a successful application means a successful account opening. There is no need to pay more SGD 1000 to activate the account, and the account will not be closed because there is no SGD 1000. The purpose of paying SGD 1000 is to collect SGD 15. Is that right?
    2. Can we only keep the GSA account free of annual fees and close all other accounts?
    3. Can accounts that have been closed be reapplied?

    reply

  23. I just operated this morning, but I sent a short message to say that the review failed and I could not open an account. Why? Can I still open an account?

    reply

    1. The reason for risk control is unclear, and the bank will not disclose it. Did you hang up the proxy or use a non mainstream email.

      reply

        1. I'm not sure. It is recommended to use a mainstream email such as Outlook/gmail, try changing your mobile phone or re applying after the APP is uninstalled.

          reply

      3. Just now, I changed my email address. At the last step, it showed that I was already their customer, but I still sent a message to reply. I'm sorry that we can't open an account for you according to our review results. I applied once yesterday and replied to this message. Does it mean that I can't open it again?

        reply

    2. Basically, it is impossible. It is estimated that you are a public name. There are too many people with duplicate names, including sensitive people. In your case, online application is almost impossible

      reply

  24. The garbage bank has added the payee for 24 hours but still does not show it. For international long-distance calls, choose the Chinese service or the English service with a Filipino accent.

    By the way, when adding a payee, is the first letter of the first name the first letter of the last name or the last name and first name?

    thank you very much!

    reply

    1. 1. Displayed in 12H after adding payee
      2. If Chinese customer service or English is selected, it may be the wrong time to dial. Try to dial in the morning. Can you speak English?
      3. The payee of OCBC is "last name+first name", not "first name+last name"

      reply

      1. My ocbc account has been applied for, but online banking has not been opened, and there is no access code or pin code. How can I break it?

        reply

  25. Still have this bug? Is this a bug? Yes, I showed that 360 account has also been paid. It can be used, but it's strange that there is no card? I think the card information will be displayed in someone else's app, but there is no need to deceive yourself and wait for the letter to be sent? What should I do now? Pretend that I didn't apply for another one? I think someone said that you can apply for loss reporting?

    reply

      1. So we are in the same situation. I applied for the PC for a second, but the app didn't have a card. Means there's no chance anymore? Can I have it reissued? This seems to be a bug. Some people on YouTube say that you must apply for a PC with an App at the beginning. 360 has an account but no card

        reply

      2. I even thought about whether to forcibly reapply for a debit card or reapply for 360? It doesn't seem to work. The PC has the option of debit card application (APP doesn't have it). I don't know whether it is related to 360. This bug is too unfriendly

        reply

  26. Whether OCBC gives money to WSIE or WSIE gives money to OCBC, it is like chicken laying eggs or egg laying chickens

    reply

    1. It seems that the risk control of OCBC regular banks is not as strict as WISE. It is a good choice to transfer or purchase wealth management.

      reply

  27. I applied for 360 yesterday, but the account was applied for, but the card could not be applied for. I don't know if there is any chance to apply for the card later,

    reply

    2. Have you received the letter? Is there a card in the letter? When my PC application was successful, there was a sentence on the web page: "Thank you for opening your deposit account, blabla, we will send a letter confirming the new account to your mailing address." Is that right?

      reply

      1. I didn't receive the request to set the user name and pin. What should I do in this case

        reply

      1. It seems that there is no 360Account option in APP, and there is no debit card option when applying on the website

        reply

        1. Have you applied for 360 Account? After application, the APP will not appear again. The application place on the APP is "left menu – application – account"

          reply

          1. Yes, I applied directly on the PC, seconds later, but I remember there is no debit card option.
            Instead, I said that I would send the information by mail. I don't know if there is a bank card in it.

            After reading your feeling, I went back to my mobile phone and found that there was no 360Account option.
            I guess I don't have a physical debit card.

          2. Do you see any debit cards on your APP?

            It took seconds for someone to apply on the website, and then they received the card, but they also reported that there was no card.

        2. I am in the same situation as you, so I can only wait? There is no 360 option in the app and no card information (some say there should be (does that mean no success? Wait to see if there is a card

          reply

          1. Does the APP display the account number of 360 Account? If there is a number and the debit card is not displayed, it is estimated that there is no debit card.

        3. My situation is the same as yours. Yesterday, it was said that it was a bug. Only 360 app applications can have a card PC, not a card PC

          reply

      1. I filled in your recommendation code, and then successfully registered. As a result, when I went to the online bank of the web version, I accidentally entered the wrong PIN three times, and then the account was locked. Then came the problem. To check the unlocking process, you need to enter the card number and PIN code of any bank card under your name. The problem is that our pure digital account did not have a bank card at the beginning, so it was ruined.

        reply

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