Chinese AI and marketing service solution provider
Vofeng Technology focuses on creating enterprise smart marketing service experience
Deepen the industry and provide practical solutions
Vodafone technology product matrix, "escort" for enterprise customer service
Udesk Global channel customer service system 
GaussMind Large model scene landing expert 
ServiceGo Integrated intelligent after-sales service platform 
Weifeng Customer experience marketing cloud
call center Stable and smooth enterprise level call center View details CC PaaS Provide a wealth of APIs and SDKs to help enterprises quickly integrate call capabilities with their own systems View details Online Service Website H5、 One stop service for 20+channels such as WeChat, Nail, WhatsApp, etc View details Work order system Customized work order workflow, efficient collaboration across departments View details Sailing customer service system Provide integrated global customer service platform for overseas enterprises and support mainstream overseas channels View details Video customer service Remote troubleshooting, online face-to-face consultation, efficient video communication View details WFM Workforce Management Training, examination and scheduling, monitoring quality inspection performance, and comprehensively improving organizational efficiency View details Insight data analysis Agile BI, visual data analysis, cool large screen display View details Large model customer service robot Access to mainstream models to make the dialogue components more intelligent and improve service efficiency and customer satisfaction View details Large model voice robot Large model deep learning, automatic response, automatic recognition, more emotional and more realistic View details Large model outbound robot Large model efficient intelligent outbound strategy, personification of voice interaction experience View details Large model quality inspection Full quality inspection based on large model to improve service quality and reduce customer complaint risk View details Big model assistant Automatically obtain service suggestions, knowledge retrieval assistance, automatically generate summary, and automatically fill in work orders through AI assistance of large model View details Large model knowledge base Large model unifies knowledge sharing, knowledge management, knowledge maintenance and updating, creating greater value for enterprises View details Large model intelligent sparring Automatic extraction of questions and answers from the large model, accompanied training robot of the large model, and full cycle supervision of speech skill improvement View details Intelligent session analysis Listen to the voice of customers, insight into business weaknesses, and identify business opportunities View details Enterprise Search Integrate enterprise multi system data and provide one-stop search service View details knowledge graph Provide the ability to build the knowledge map of enterprise data, and tailor the intelligent application of knowledge map View details Knowledge engineering platform Big language model for automatic knowledge extraction, intelligent similarity expansion, document processing, and overall improvement of enterprise efficiency View details Field service management On site installation and maintenance, product repair and return, equipment maintenance and patrol inspection View details Dispatch management Automatic dispatching, intelligent dispatching, reasonable allocation of service resources View details device management 360 ° view of customer equipment, digitalization of service contracts, and automation of maintenance work orders View details Spare parts management Control of spare parts application and verification process, multi-level inventory management View details Service outlet management Standardization of application, review, training and certification of service outlets, and automation of fee settlement View details customer relationship management Automated sales process, full process management from clues, customers, business opportunities to contract orders View details Customer complaint management Intelligent complaint workflow, fully connecting multiple departments for collaborative work, significantly improving customer complaint handling efficiency View details SCRM Private domain operation of potential customers, marketing interaction of fan members, low cost and high transformation View details MA Marketing Automation Get through marketing contacts, insight into customer portraits, automate customer journeys, and personalized interaction View details CEM Customer Experience Management Omni channel research, evaluation data analysis, intelligent insight of views View details Intelligent outbound call center AI automatic outbound calls, rapid screening of potential customers, and efficient precipitation of potential customers View details Enterprise WeChat conversation analysis Semantic and emotional analysis of conversation content to control risks and capture business opportunities View details WeChat customer service WeChat ecological light customer service, new experience of enterprise social consultation View details
