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ITSM supported by AI, enterprise intelligent IT operation and maintenance service system
Combined with AI large model capability and SSC service experience, robots are used instead of manpower to reduce repeated operations of enterprise IT operation and maintenance and standardize business processes.
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Four major manufacturing cases: Vodafone Technology built an "overweight" for smart factories
Aiming at the five scenarios of manufacturing industry, we launched AI solutions to help the construction of intelligent factories and enable the internal intelligence of manufacturing enterprises
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White paper on transformation and upgrading of intelligent after-sales service in equipment manufacturing industry
Open up end-to-end processes such as service acceptance, work order management, spare parts management, and help equipment manufacturing enterprises achieve comprehensive upgrading of after-sales services
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Vofeng Technology was selected as one of the first AI application partners in Beijing
Vodafone Technology is listed in the "Beijing General Artificial Intelligence Industry Innovation Partnership Program Member List" by virtue of its rich scene landing capability
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Vofeng Technology focuses on creating enterprise smart marketing service experience

More customer conversions
High quality marketing access, personalized marketing strategies, and digital marketing process management help enterprises achieve efficient customer acquisition, retention, and transformation
Higher work efficiency
Settle the practical experience in the industry, combine with the landing of AI scenarios, enable enterprise marketing, services, internal operations and other aspects, and comprehensively improve the work efficiency and management efficiency
More satisfied customer experience
Omni channel communication, full scene coverage, and intelligent insight into customers' aspirations provide customers with timely and accurate service response and one-stop service experience to create a more satisfied customer journey
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Deepen the industry and provide practical solutions

Vodafone Technology helps customers in all walks of life to transform AI into digital intelligence
consumer goods
Retail | Chain | Food | Catering | Service
consumer goods
manufacturing industry
Home Appliances | Robot | Equipment Manufacturing | Industrial Electrical
manufacturing industry
automobile
Luxury vehicles | commercial vehicles | new energy vehicles
automobile
life sciences
Biomedicine | Medical Equipment
life sciences
State owned enterprises
Digitization of bidding and procurement platform of central state-owned enterprises
State owned enterprises
Digital government
Digital Government | Digital Government
Digital government
finance
Banking | Insurance | Funds | Securities
finance
energy
Oil | Natural Gas | Coal | New Energy
energy
online retailers
Platform E-commerce | Cross border E-commerce | Self operated E-commerce
online retailers
Transportation logistics
Rail Transit | Highway | Shipping | Logistics
Transportation logistics
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Vodafone technology product matrix, "escort" for enterprise customer service

  1. Udesk
    Omni channel customer service system
  2. GaussMind
    AI Scene Landing Expert
  3. ServiceGo
    Integrated intelligent after-sales service platform
  4. Weifeng
    Customer experience marketing cloud
  1. call center
    Stable and smooth enterprise level call center
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    CC PaaS
    Provide a wealth of APIs and SDKs to help enterprises quickly integrate call capabilities with their own systems
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    Online Service
    One stop service for 20+channels such as website, H5, WeChat, Nailing, WhatsApp, etc
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    Work order system
    Customized work order workflow, efficient collaboration across departments
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    Video customer service
    Remote troubleshooting, online face-to-face consultation, efficient video communication
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    WFM Workforce Management
    Training, examination and scheduling, monitoring quality inspection performance, and comprehensively improving organizational efficiency
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    Insight data analysis
    Agile BI, visual data analysis, cool large screen display
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  2. Text Robot
    High matching rate, rich dialogue components, improved service efficiency and reception experience
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    Outbound robot
    Efficient intelligent outbound call strategy, anthropomorphic voice interaction experience
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    Incoming call robot
    The original engine accurately identifies the intention of the scenario and flexibly interfaces with the business system
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    Intelligent quality inspection
    Full quality inspection, compliance review, risk warning, improving service quality and reducing customer complaint risk
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    Intelligent session analysis
    Listen to the voice of customers, insight into business weaknesses, and identify business opportunities
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    Seating assistant
    Real time reminding of scripts and SOP process guidance enable front-line personnel to quickly become experts
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    KCS knowledge base
    Unified knowledge sharing, multi type knowledge management, multi data source integration, and multi department collaboration
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    Enterprise Search
    Integrate enterprise multi system data and provide one-stop search service
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    knowledge graph
    Provide the ability to build the knowledge map of enterprise data, and tailor the intelligent application of knowledge map
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    Knowledge engineering platform
    Document extraction, document review and document comparison to improve the efficiency of enterprise document processing
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    NLP PaaS
    Provide 20+NLP modules such as emotion recognition and text classification to help enterprises develop intelligent applications
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    ASR
    High accuracy, low delay, industry customized end-to-end speech recognition system
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    Large protocentric model
    Big language model, big model knowledge base, reshape all products in the field of intelligent customer service, and release new vitality of AI intelligent customer service
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  3. Field service management
    On site installation and maintenance, product repair and return, equipment maintenance and patrol inspection
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    Dispatch management
    Automatic dispatching, intelligent dispatching, reasonable allocation of service resources
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    device management
    360 ° view of customer equipment, digitalization of service contracts, and automation of maintenance work orders
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    Spare parts management
    Control of spare parts application and verification process, multi-level inventory management
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    Service outlet management
    Standardization of application, review, training and certification of service outlets, and automation of fee settlement
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    customer relationship management
    Automated sales process, full process management from clues, customers, business opportunities to contract orders
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    Customer complaint management
    Intelligent complaint workflow, fully connecting multiple departments for collaborative work, significantly improving customer complaint handling efficiency
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  4. SCRM
    Private domain operation of potential customers, marketing interaction of fan members, low cost and high transformation
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    MA Marketing Automation
    Get through marketing contacts, insight into customer portraits, automate customer journeys, and personalized interaction
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    CEM Customer Experience Management
    Omni channel research, evaluation data analysis, intelligent insight of views
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    Intelligent outbound call center
    AI automatic outbound calls, rapid screening of potential customers, and efficient precipitation of potential customers
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    Enterprise WeChat conversation analysis
    Semantic and emotional analysis of conversation content, risk management and business opportunity capture
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    WeChat customer service
    WeChat ecological light customer service, new experience of enterprise social consultation
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Success stories
  1. Watsons' online business has developed rapidly. APP and other channels are facing problems such as large number of user visitors, repeated consultation questions, high customer service communication costs, etc. Vodafone Technology Udesk has unified access to APP, public accounts and other channels. AI customer service robots solve 85% of common problems. Customer service orders are fully recorded and automatically circulated, greatly reducing the pressure of manual customer service and improving efficiency.
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  2. Yili Group builds an intelligent customer service management system with the help of Vofeng Technology AI intelligent voice robot, intelligent text robot and intelligent quality inspection; Based on the WeChat products of Vofeng Technology, a private domain traffic operation matrix of "enterprise WeChat community+applet+WeChat official account+offline stores" was built to bring sales growth to stores.
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  3. MSD is one of the top five pharmaceutical giants in the global pharmaceutical industry. Through Vofeng Technology's medical marketing digital solutions, the HCP reach efficiency of sales representatives has been improved by 150%; AE incident complaint rate reduced by 45%; The communication efficiency of visiting script reaches 95%+; Management efficiency increased by 100%.
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  4. Under the new consumption trend, the number of customer leads has soared, and the number of outbound calls is huge, so it is difficult to convert leads. Midea cooperates with Vodafone Technology to screen customers' intention through AI outbound robot, and then communicates with customers with high intention, which greatly improves the efficiency of customer transformation.
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  5. Cooperate with Vofeng Technology to build an AI intelligent service system, and use the omni channel customer service system to deal with the business consultation and repeated problems of customers; AI voice robot will recommend new products to customers through mobile outbound calls, and will automatically transfer them to agents after calling, greatly improving the efficiency of outbound call conversion.
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More than 50000 customers have chosen Vodafone Technology
Information and topics
2023 Vodafone Technology AI Application Conference was successfully held, and "Original Engine 2.0" was officially released!
Under the tide of promoting digital technology innovation and deepening digital transformation, many enterprises have taken active actions. On April 21, Vodafone Technology held an AI application conference in Beijing with the theme of "AIGC new era, big model driven marketing, new changes in service scenario implementation". This conference invited experts from the Chinese Academy of Information and Communications, AI technology giants, industry colleagues, well-known enterprise representatives, etc. to discuss the way of AI scenario implementation in the new era.
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The cost of customer acquisition is rising year by year. How can intelligent marketing grasp business opportunities and maximize the value of clues?
Refined operation requires operators to pay attention to the whole life cycle of customers. With the development of artificial intelligence and big data technology, marketing has begun to move towards intelligence and automation. A complete set of automated marketing programs proposed by Vofeng Science and Technology have well helped enterprises solve this problem.
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Huawei Cloud x Vofeng Technology: AI enables ICT manufacturing industry to go to sea and comprehensively speeds up the digitalization of marketing services
In view of the overseas marketing service pain points faced by Huawei Cloud, an advanced manufacturing enterprise, Vodafone Technology helps Huawei Cloud establish an overseas customer service contact center through the cross-border customer service solution of overseas call center+overseas line guarantee+high stability system, so as to provide barrier free service to global customers.
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Intelligent customer service+private domain operation: Yili operates with Vofeng Technology Udesk and Wefeng SCRM innovative retail users
With years of experience in the service retail industry, Vofeng Technology has provided Yili with professional and systematic services through Wefeng SCRM based on enterprise WeChat and the omni channel intelligent customer service system Udesk, which has improved the conversion rate of Yili's sales business and promoted Yili to realize the process and digitalization of customer service.
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SCRM system for pharmaceutical industry
The marketing of the pharmaceutical industry is faced with new challenges and demands for policies, expertise, data specifications, etc. Vofeng Science and Technology Microfeng SCRM breaks through the traditional ability to provide a broader audience, data contacts, data analysis capabilities, etc.
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After sales service management system of household appliances industry
Build a digital after-sales service system, enable customer service reform, and realize efficient operation of after-sales service process in the household appliance industry.
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Customer service call center
It has the characteristic advantages of low cost, rapid deployment, powerful functions, stability, reliability, efficiency, high quality, easy management, convenient statistics, etc., and can meet the increasingly strict and high standard requirements of modern customer service, telephone sales, etc.
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Intelligent dialogue robot
Assist enterprises to quickly establish dialogue robots suitable for their business needs, so as to reduce the human cost of enterprises or solve the problem of delayed service.
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