Solemnly declare

Baidu will not charge any fees in any form when handling user complaints. Please beware of all promises to deal with paid complaints.

Baidu has always attached great importance to the legitimate rights and interests of users, and has set up a special complaint handling department to handle user complaints. Recently, Baidu has found a large number of companies that charge to delete Baidu's product content as their main business. Most of these companies take advantage of this to cheat and extort money from users. Such illegal acts not only damage users' rights and interests, damage Baidu's image, but also touch the legal bottom line. In this regard, Baidu reminded the vast number of netizens: beware of fraud such as charging and deleting posts. Baidu has provided you with a perfect complaint channel. After receiving your complaint, the receiver will check and deal with it in a timely manner according to law.

If you encounter any problem during the use of the product, you can make complaint feedback through the following two ways:

1、 Online complaints: enter the Baidu official complaints and rights protection service platform to complain: http://help.baidu.com/ Select the product line of the content you want to complain about, submit the corresponding qualification materials according to the system prompts, and enter the online reporting process.
2、 Offline complaints: please refer to Baidu's statement of rights protection for specific requirements for material submission:
https://www.baidu.com/duty/right.html

Please send relevant materials to the following address according to Baidu's right protection statement:

10 Shangdi 10th St, Haidian District, Beijing
Legal Department of Beijing Baidu Netcom Technology Co., Ltd
Postal code: 100085

In order to shorten the processing time of your complaint, please attach a CD or USB flash drive with an electronic URL address when you mail the paper version of the Notice of Rights and other relevant materials.

Thank you for your use and attention, and even more for your feedback and suggestions on Baidu. We will listen to your voice and will work with you to build a better Baidu!