Yuanshen - Version 4.6
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Hello, tourists:
In view of the blue screen problem in the PC system during the game, we added an auxiliary tool for blue screen log reporting in the 2.7 game installation directory. When travelers are unable to give feedback on problems in the game, they can quickly report logs through this auxiliary tool. After receiving logs, we can also locate related problems more quickly.
Q: What's the use of this auxiliary tool?
A: When the traveler's PC device has a blue screen problem, the system will generate a blue screen log; Travelers can help us locate the problem faster after uploading their logs through this tool.
When the blue screen of the PC system occurs, the traveler can reset the MEMORY. DMP files and all the dmp files in the Minidump folder can be reported through the [Blue Screen Log Reporting Tool] in the game installation directory 】 Send to us.
Q: Where can I find the system blue screen log mentioned above?
A: The blue screen logs we need are: MEMORY. All dmp suffix files in the DMP and Minidump folders.
[MEMORY. DMP path]:% SystemRoot% MEMORY DMP
[Minidump folder path]:% SystemRoot% Minidump files with all dmp suffixes
※ Whether the computer system is installed on disk C or not, you can enter [% SystemRoot%] in [My Computer - Address Bar] to quickly open the system [Windows Folder] and find the corresponding dmp file.
Q: Where can I find the auxiliary tool for log reporting?
A: Travelers can find the dmp upload tool at the following path [Blue screen log reporting tool path]: corresponding directory of game installation: Genshin Impact GameYuanShen_DatablueReporter.exe
Q: How to use the [Blue Screen Log Reporting Tool] (that is, blueReporter. exe)?
A: MEMORY After DMP logs, travelers can record the path of the file or copy it to a common folder. Go again Corresponding directory for game installation: Genshin Impact GameYuanShen_Data Open the blueReporter program, click [Select File], and select the MEMORY you just found DMP log, click [Submit] below to report the blue screen log file.
Q: What if I can't find the corresponding blue screen log?
A: If a traveler cannot find a blue screen log or contact customer service for help through in-game feedback, sure Contact customer service consultation through the following methods. We will provide corresponding help to travelers to solve problems.
Customer service email: yskefu@mihoyo.com
Customer service telephone: four billion six million six hundred and sixty-six thousand three hundred and twelve
