Q1: How to unsubscribe from Dr.eye Quiz subscription products? Subscription products belong to renewal service. If you want to stop using subscription, you must contact customer service personnel through the following ways to apply for unsubscription service, and the unsubscription will take effect. Customer service mailbox:service@dreye.com Customer service hotline: (02) 7737-8801 Service time: 09:00~11:40 12:40~17:00 Monday to Friday, national holidays
Q2: What are the unsubscription rules? ※ Those who wish to unsubscribe must contact the customer service personnel to unsubscribe at least three days before the subscription deadline of the current period. ※ If you do not unsubscribe within three days before the subscription deadline of the current period, which results in the next renewal fee, the renewal part will not be refunded. ※ The minimum subscription period is one month. If you unsubscribe before the expiration of the subscription period, the fee will still be charged by one month. ※ If the subscription is cancelled within one month, the current fee will not be refunded after the cancellation, and it can still be used for one month during the period. ※ If you order the special offer scheme, the cancellation rules shall be subject to the special offer activity description. ※ If you order the Dr.eye Quiz activation code version, you cannot apply for return after opening.
Q3: What are the 30 day free trial rules? As long as you register as a new member of Dr. eye (who has not purchased Dr. eye Quiz products), and automatically renew the tied credit card, you can enjoy 30 days of free service.(The subscription payment cycle is monthly and yearly) ※ There may be no 30 day free trial rule for some products. Please confirm the product description when purchasing.
Q4: Card verification fee Users who bind credit cards for the first time will first incur a verification fee of NTD $10, which will be automatically refunded after the verification is completed, and no actual fee will be incurred. Q5: Description of subscription cycle payment method: ※ Determine your next deduction date based on the period (month, year) of your paid purchase ※ The member subscription deadline of the next cycle is the current deduction date. ※ Subscription to Dr. eye Quiz will be based on monthly subscription at least and will be deducted.
For example:
Less than 02/28Subscribe monthlyDr. eye Quiz service, this product happens to belong toNo 30 day free trial ruleWhat is the deduction date and effective membership service period of Phase I and Phase II? Answer: Due to the product without free trial rules, the subscription on 02/28 will be deducted for the first period at the same time.The second renewal deduction date is the due date 03/28, and the second deduction will be made.
The first period of effective membership service of Dr. eye Quiz is 2021/02/28~2021/03/28The second period of effective membership service is 2021/03/28~2021/04/28, and so on
Q6: How to become a member of Dr. eye? Please link to the Dr.eye Member Center (click to register): https://yun.dreye.com/ews/forum/ucp.php?mode=login * It is recommended to use E-MAIL to register as a member account.
Q7: How to subscribe to the Dr.eye Quiz product? The subscription products of Dr. eye Quiz must be purchased on the official website. Please go to the online mall to purchase: https://yun.dreye.com/product/store.php Q8: What is the number of new word notes? The total number of new word notes is 1000 words (including three platforms of personal computer/mobile device iOS/mobile device Android).
Q9: How to open an activation code? Customer Service->Log in to the Dr.eye member account (if there is no account, you need to register as a Dr.eye member)->Enter the activation code Please refer to the specific steps for the activation codeClick Q10: Can subscription system and activation code products be purchased and used at the same time? Both cannot be purchased and used at the same time.
Contact us
Customer service hotline: (02) 77378801 Customer service mailbox:service@dreye.com Service time: 09:00~11:40 12:40~17:00 Monday to Friday, national holidays
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