Instructions for downloading GG online video online customer service system
1、 Product function: GG multi-function video online customer service system has 13 functions: 1. Word, audio and frequency communication function (group chat broadcast) 2. List video playback function 3. Statistics of visitor sources 4. Visitor reminder function 5. Style setting function 6. Data upload function 7. Customer service video recording function 8. Guest message function 9. View message function 10. Record saving function 11. Clear record function 12. Nine skin changing functions 13. Skillful kicking function 2、 What are the advantages of GG online video customer service system over software like QQ and MSN? QQ, MSN and other tools must require visitors to install corresponding software before use.The GG online video customer service system is easy to use. Visitors to your website do not need to download any installation software, but can see the voice and face of online customer service through the browser provided by the operating system. Customer service and visitors using QQ, MSN and other tools need to be friends with each other to communicate and exchange. Video exchange can only be one-on-one, and customer service videos cannot be broadcast to all visitors through broadcast.When using QQ or MSN as a means of customer service, the flow of QQ or MSN accounts often results from employee turnover, which leads to customer churn.Vidocs implements the audio/video one to many and text one to one mode, and has a perfect customer management scheme to solve these problems, 3、 Application field The typical applications of GG online video online customer service system include the following five categories: Online front desk visitors feel smiling service immediately after entering the website, increase trust and retain visitors Video marketing vividly demonstrates products and services, effectively transforming visitors into customers After sales service provides after-sales service directly to customers, resolves complaints efficiently, and constantly improves customer satisfaction Online training enterprises can use online video customer service to conduct online training for employees and partners at any time Press release Major news activities such as the anniversary celebration of the enterprise are released in real time in the form of webcast Online video customer service platform for advertising provides enterprises with the lowest cost advertising services 4、 Requirements for enterprises to use the GG online video customer service system: The enterprise does not need to change its own web page structure at present, and all video processing and transmission are completed by the background of the online video customer service platform.The cost of enterprise maintenance and construction is extremely low. The requirements for running the online video customer service system are as follows: 1. One USB camera, and it is recommended to use a driverless brand camera; 2. One microphone, which is recommended to be brand earhook type or desktop type; 3. One computer, operating system Windows2000/WindowsXP/Windows2003 and Vista; 4. Broadband network connection, all kinds of existing broadband connections of enterprises can be used; 5. The online video customer service client software is pure green software, which can run directly without installation. 5、 Client interface display: demo site: www.ggspkf.com
6、 Operating instructions: 1、 Loginhttp://soft.ggspkf.com/Website, click to enter the product management platform, and log in with your account and password.(User name: XXXXXX Password: XXXXXX) 2、 The "customer service management end" will be seen in the background management Click "customer service management terminal": 1. After clicking, a small dialog box will pop up, asking whether to enable the camera and microphone, and click "Allow".Then the video and microphone will turn on automatically, Your video image will appear on the operation interface of GG video customer service system. 2. In the interface of customer service management, there are expressions, saving chat records, kicking, font size, more functions and other options in the chat window column.More functions are value-added Service, we need to open it additionally.In the video box column on the right, there are buttons for switching video, closing local voice and video, and buttons for publishing audio and video, real-time online. If you do not understand these functions after operation, please contact us. Columns in background management: 1. Request the code.After successfully registering on our website, a code will be automatically generated according to the information you filled in. 2. Data maintenance.Your registration information on our website is displayed here. 3. Guests leave messages.When the customer service personnel are not online, visitors' messages can be viewed here. 4. Style setting.You can upload many logos, banner ads, and customer service pictures.Click the round button below the picture you want to display on the customer service system interface, and then Click "Select", and the picture you want to display will be displayed in the customer service system. 5. Content setting.In the customer service interface, the text content of the chat box bulletin board and the company's text introduction in the business card are modified and added here. 6. Video playback.All the videos you uploaded will be displayed here. If you want to make the video first, light the round button below it and click Selected.The video you select will be ranked first, and then the default is automatic playback 7. Upload files.Your logo, advertising banners, pictures and videos are all uploaded here.When uploading files, you should select the corresponding purpose, for example, when uploading videos, Turn on the round button of the video.Note: The image format is png and jpg.The video format is FLV. LOGO size: 221 * 43 pixels, small advertisement size: 428 * 38 pixels, photo size 211 * 158, video length width ratio 4:3
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