Why are tourists so picky? [ Previous ]
[2013-10-17 23:34:00 | Author: Windrunner | Origin: Original | Weather: Sunny] Font: large in Small
The 6-day tour team from five cities in East China+Huaxi Village finally returned successfully! The picky leader also left happily. I'm really tired of this group! In the whole arrangement, the leader and his wife are both good at talking, and one is not good at talking, especially the male leader, who is dissatisfied with one thing and another. Even if we modify them in time, he will be even more successful! In his opinion, if he didn't put forward suggestions, we wouldn't make such a good arrangement. In fact, he was really wrong. We took over the mission to implement everything in place. The service industry has always been no best, only better. How can we be so careless when we understand this? We have been striving for our reputation, so whether it is the hotel or the restaurant, or the tour guide's service awareness, the level of interpretation, will not leave a bad impression on the guests. While striving to do better, we still need guests to try to understand us! For example, for dinner, the team leader and his wife invited the agents of the rural sales department to come out for a visit. When they reported for the group, they gave the team meal standard of 18 yuan. Normally, it was 15 yuan per person, but it was only 3 yuan higher. For this meal, we arranged all non team restaurants, and specifically asked the master to drive to these fried restaurants, The restaurant is not a place for receiving team meals. He waited longer to cook one dish at a time. He was not happy, but after eating, he had a good taste and said nothing. Who knew that the restaurant usually did not take such a large team to eat, and the rice was not prepared enough, so he finally became angry! Before the tour guide and the driver had a bite to eat, he ran to the tour guide and accused the tour guide of poor arrangement. At that time, the tour guide had informed the restaurant to borrow rice from the restaurant next door. He had just sat down and was ready to eat two mouthfuls. He took care of the group carefully all the way. In the face of his criticism, the tour guide didn't eat directly. Seeing that the guests were full, he directly got on the bus with the master to send the guests back. He stared at the guide without saying a word, which made the guide feel wronged! In the face of his aggressive manner, the tour guide wanted to talk again, and tears rolled in his eyes. Other guests saw him and came to comfort the tour guide. They asked the tour guide to eat before leaving. Never mind, they were willing to wait until the tour guide and the master finished eating! The tour guide still took everyone back to the hotel. On the bus, the tour guide explained to everyone about this matter. For the sake of this group, if you want to have a quick meal, you can directly drag the team restaurant to eat. Where can you meet this phenomenon of long waiting and insufficient rice? Don't you want to give us something better to eat? Don't you attach importance to your team? Don't you think everyone is a VIP? We all understand and feel deeply! This matter is over.
The 6-day tour team from five cities in East China+Huaxi Village finally returned successfully! The picky leader also left happily. I'm really tired of this group! In the whole arrangement, the leader and his wife are both good at talking, and one is not good at talking, especially the male leader, who is dissatisfied with one thing and another. Even if we modify them in time, he will be even more successful! In his opinion, if he didn't put forward suggestions, we wouldn't make such a good arrangement. In fact, he was really wrong. We took over the mission to implement everything in place. The service industry has always been no best, only better. How can we be so careless when we understand this? We have been striving for our reputation, so whether it is the hotel or the restaurant, or the tour guide's service awareness, the level of interpretation, will not leave a bad impression on the guests. While striving to do better, we still need guests to try to understand us!
For example, for dinner, the team leader and his wife invited the agents of the rural sales department to come out for a visit. When they reported for the group, they gave the team meal standard of 18 yuan. Normally, it was 15 yuan per person, but it was only 3 yuan higher. For this meal, we arranged all non team restaurants, and specifically asked the master to drive to these fried restaurants, The restaurant is not a place for receiving team meals. He waited longer to cook one dish at a time. He was not happy, but after eating, he had a good taste and said nothing. Who knew that the restaurant usually did not take such a large team to eat, and the rice was not prepared enough, so he finally became angry! Before the tour guide and the driver had a bite to eat, he ran to the tour guide and accused the tour guide of poor arrangement. At that time, the tour guide had informed the restaurant to borrow rice from the restaurant next door. He had just sat down and was ready to eat two mouthfuls. He took care of the group carefully all the way. In the face of his criticism, the tour guide didn't eat directly. Seeing that the guests were full, he directly got on the bus with the master to send the guests back.
He stared at the guide without saying a word, which made the guide feel wronged! In the face of his aggressive manner, the tour guide wanted to talk again, and tears rolled in his eyes. Other guests saw him and came to comfort the tour guide. They asked the tour guide to eat before leaving. Never mind, they were willing to wait until the tour guide and the master finished eating! The tour guide still took everyone back to the hotel. On the bus, the tour guide explained to everyone about this matter. For the sake of this group, if you want to have a quick meal, you can directly drag the team restaurant to eat. Where can you meet this phenomenon of long waiting and insufficient rice? Don't you want to give us something better to eat? Don't you attach importance to your team? Don't you think everyone is a VIP? We all understand and feel deeply! This matter is over.
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