The letter official account is very popular now, and there are many use scenarios. All kinds of circle fans are using the official account. The auto reply function of the public account is also very good. We can summarize common questions and set it to auto reply. Then subscribers can activate the auto reply through keywords or number codes to get the desired answer.
However, automatic response is dead. In many cases, customers' questions cannot be answered perfectly through automatic response, which requires manual intervention. What should we do at this time? WeChat official has no corresponding function to realize, so it's time to consider the third-party customer service system, which supports the public account.
WeChat public account customer service access requirements
It can only be used if the domain name and website have passed the certification of the public account. It is not allowed to use the three-way platform link directly.
Customer service system supporting WeChat official account
What kind of customer service system supports WeChat public account? This is the first question we should consider.
Let's take a look. What are the customer service systems currently used in the market? Baidu Business Bridge (Aifanfan), pop800, 53 customer service, live800, etc. are the most commonly used customer service platforms in the market. What is suitable for us to connect to the WeChat public account depends on whether the functions of the customer service platform can meet our needs.
To be able to connect to the public account, it must meet the requirement that the customer service system can bind user-defined links. Why is this? Because the URL link to be bound to the WeChat public account must be the domain name certified by the public account. Generally, when we apply for the public account, we will authenticate our own domain name. Therefore, we need to bind our website with the customer service platform in order to bring the communication address of the customer service platform to the public account for use. We need to verify which can be realized.
Self built customer service platform
This is a way that Xiaobian has always recommended, not to boast about their products. Although we build a customer service system, it is really very convenient to build a customer service platform by ourselves.
Why? Now let's talk about the benefits of self built customer service system platform!
1. Not controlled by the platform
When we use a third-party platform, we must follow the rules of the platform. We can only use the functions that he tells us to use. Either the number of customer services is limited or other functions are limited. It's very annoying. To solve this problem, it's just to spend money. Opening a customer service can cost you thousands of yuan in the past and the next year. Our self built customer service platform does not have these rules. Our own platform can open as many seats as we want, or as many seats as we need. The function is also unrestricted. All functions of the platform can be used.
2. Arbitrary docking
There is no restriction on docking platforms, such as WeChat official account, app, website platform, H5, etc., which can be used by any platform that can insert link code. The source code of our customer service system supports the generation of multiple docking methods in the background, which can meet all our needs!
How to access the online customer service system of WeChat official account
The source code of our customer service system supports the direct generation of links that can be linked to the public account. After the generation, it can be directly inserted into the relevant menu of our public account to realize the customer service function of the public account. Public account subscription members can communicate with our backstage customer service personnel in real time by clicking our set customer service button in the public account menu.
