Visual Studio Subscription Support
Frequently asked questions
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Select the Manage Administrators tab at the top of the page on manage.visualstudio.com . -
To add, select Add and type the name and email address of the person you would like to add, select the appropriate agreement from the drop down menu, select the language that they should receive their welcome email in, and select Super Admin. -
To remove, simply select the person you would like to remove and select Delete.
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Connect to the Azure Portal at portal.azure.com -
Sign in with the account you used to purchase the Visual Studio Cloud subscriptions. -
In the left navigation pane, scroll down to Cost Management + Billing. -
In the My subscriptions list, choose the Azure subscription that you used to make the purchase. -
Click Access control, which is located near the top of the list in the left navigation pane. -
Click the Add tab at the top of the page. -
In the fly-out pane on the right, click on the name of the subscriber you wish to make an administrator. -
Click on the Role drop-down at the top of the pane, scroll down, and select User Access Administrator. -
Click Save.
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Select the Manage Subscribers tab at the top of the page on manage.visualstudio.com -
Select Add and type the name and email address of the user you'd like to assign a subscription to. -
If your organization is using Azure Active Directory the name field will search to find people in your current directory. You can select from the search results, or add someone manually.
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If you want the subscriber to have access to software downloads when they sign into the Visual Studio Subscriptions Portal , make sure to leave the downloads toggle enabled in the Download settings section. -
Complete the Communication Preferences section so that we know what language to send your subscribers assignment email in. -
If you'd like to add any notes associated with the assignment, please use the Reference selection. -
Select Add at the bottom of the fly-out panel to complete your subscription assignment. Your subscriber will receive an email and can begin using their Visual Studio subscription immediately (there is no activation needed from your subscriber).
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Select the Manage Subscribers tab at the top of the page on manage.visualstudio.com . -
Select Bulk add, download the Excel template, and save a local copy. -
All fields are required, with the exception of the Reference field. -
Ensure that none of the form fields contain commas. -
Remove spaces before and after form fields. -
Ensure names do not contain extra spaces between two-part first or last names (for example, if a person has a two-part first name such as 'Maggie May', it should be typed as 'MaggieMay').
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Return to manage.visualstudio.com , select Bulk add, and upload your saved copy of the Excel template. -
When the upload is successful you will see a confirmation page, and your subscriber list populated with your new subscribers. Your subscribers will receive an email and can begin using their Visual Studio subscription immediately (there is no activation needed from your subscribers).
What is the GitHub Enterprise setup process?
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Check if you’re signed in with the correct email address and tenant in the upper right-hand corner of the portal page header. -
Contact the super admin who added you as an admin to see what alias you should be using, if you were removed, or if the agreement has expired. If none of these simple solutions solves the issue, contact support to determine if you are in fact an admin on an agreement.
For the latest release
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Have your subscribers sign into the subscriptions portal at https://my.visualstudio.com/benefits . -
Locate the Visual Studio IDE tile in the Tools section and click on the Download link at the bottom of the benefit tile. -
They’ll be redirected to the Download Results page for Visual Studio to download the IDE. -
Follow the download and set up instructions. -
Using the email their subscription is assigned to, they’ll be able to immediately sign into the IDE after installation; no product key is required. Learn how to claim a product key for use in an offline environment.
Find older versions
Microsoft Store
Visual Studio Marketplace
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Visual Studio Professional - monthly subscription -
Visual Studio Enterprise - monthly subscription
Volume Licensing
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Sign in to the Azure portal . -
Click on the Cost Management + Billing blade in the menu to find an overview, list of subscriptions, and invoices.
How to renew retail subscriptions
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Connect to the Subscriptions page on the Subscriptions Portal and click on the 'Renew' link. -
Visit the Microsoft Store and search for 'Visual Studio subscription' to see the available renewal opportunities. Here are some quick links:
How to renew cloud subscriptions
How to renew subscriptions purchased through Volume Licensing
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Sign in to https://manage.visualstudio.com -
If you are an admin on more than one agreement, choose the desired agreement from the drop-down list. -
Select the Overview icon at the top left to display information about your subscriptions. -
Locate the entry for the subscriptions you wish to cancel, and select Change quantity . This will take you the Visual Studio Marketplace where you will be able to update your purchase quantity. -
Set the quantity to zero (0). Your subscriptions will remain in place until their scheduled billing date, but will not renew when the billing date is reached.
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When you download a product you can click on the 'Get Key' link listed next to the product you're downloading. -
You can also find keys on the Product Keys page in the Subscriber Portal .
Visual Studio IDE technical support
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For Visual Studio installation issues, see Troubleshoot Visual Studio installation and upgrade issues for step-by-step guidance. You can also try the installation chat (English only) support option. -
Review tutorials, troubleshooting guides, and helpful resources within Visual Studio IDE documentation . -
Search the online Developer Community and get expert answers via a community supported forum. You can search keywords and read, vote, comment all without logging in. If you don’t find what you need with a search, you can suggest a feature or report a problem from the navigation menu. To submit a feature request, you’ll need to sign in to fill out the report and post. To report a problem or bug, a running instance of Visual Studio is required to report feedback. -
Search the Stack Overflow public Q&A tagged with visual-studio to get answers to already asked questions or sign up for an account and ask a new question.
Technical support incidents
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The Visual Studio subscription (Enterprise or Professional) -
GitHub Enterprise
How to download and activate
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Sign in to the subscriptions portal. -
For the latest release, locate the Visual Studio IDE tile in the Tools section and click on the Download link at the bottom of the benefit tile. -
You’ll be redirected to the Download Results page for Visual Studio, where you’ll have the opportunity to download the IDE. -
Follow the download and set up instructions. -
Using the email your subscription is assigned to, you’ll be able to immediately sign into the IDE after installation, no product key is required . Learn how to claim a product key so you can use the IDE when you're offline.
Find an older version
Microsoft Store
Visual Studio Marketplace
-
Visual Studio Professional - monthly subscription -
Visual Studio Enterprise - monthly subscription
Volume Licensing
How to renew retail subscriptions
-
Connect to the Subscriptions page on the Subscriptions Portal and click on the 'Renew' link. -
Visit the Microsoft Store and search for 'Visual Studio subscription' to see the available renewal opportunities. Here are some quick links:
[!Note] You must renew your subscription within 30 days after the expiry to qualify for renewal pricing. If you renew through the Microsoft Store, be sure to activate your renewal with the 5x5 key that you receive or your subscription will not have an updated end date or be renewed.
How to renew cloud subscriptions
How to renew subscriptions purchased through Volume Licensing
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Sign in to the Azure portal . -
Click on the Cost Management + Billing blade in the menu to find an overview, list of subscriptions, and invoices.
-
Sign in to https://manage.visualstudio.com -
If you are an admin on more than one agreement, choose the desired agreement from the drop-down list. -
Select the Overview icon at the top left to display information about your subscriptions. -
Locate the entry for the subscriptions you wish to cancel, and select Change quantity . This will take you the Visual Studio Marketplace where you will be able to update your purchase quantity. -
Set the quantity to zero (0). Your subscriptions will remain in place until their scheduled billing date, but will not renew when the billing date is reached.
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