On May 21, the official microblog of Sina Black Cat consumer service platform "Black Cat Complaint" [Download Black Cat Complaint Client] ”It was announced that the sister of Mr. Wang (not his real name) in Guiyang bought tickets for Jay Chou's Changsha concert on June 1. Unfortunately, his sister died on May 10. Mr. Wang applied to barley for a change of audience from May 14.
Mr. Wang said: "My appeal is also very simple. For example, this ticket can't be changed. Can you coordinate and sell another seat out? I don't want you to provide free tickets. I will buy them myself and take my sister's ticket to make up for her last wish." Mr. Wang said that barley still refused after presenting the death certificate and account cancellation certificate as required.
▲ Screenshot of Weibo On May 21, the relevant person in charge of the concert host Fang Zhixin Media Company told Red Star News that the staff had contacted Mr. Wang for several consecutive days since May 15. The sponsor once proposed to refund the ticket in full and help Mr. Wang to buy the ticket again, so as to realize the wish of letting his sister "watch", but no agreement has been reached.
The person in charge said that the sponsor had asked for a full refund for Mr. Wang, but he needed to send back the physical ticket and buy it again for him after the seat was free. This is necessary because the system cannot directly modify the performers according to the requirements of the real name system. And the whole process does not need to pay more, and it can also help Mr. Wang fulfill his sister's wish, but Mr. Wang did not operate the ticket refund application.
"We still don't understand what he wants to do? We understand that he doesn't want to return his sister's ticket, but he wants to take his sister's ticket to see it. Or he doesn't want to return it, but still want to buy one?" The person in charge said that the sponsor will continue to communicate and negotiate with Mr. Wang to hear his latest demands. In addition, lawyers have been invited to intervene in view of inaccurate information transmitted online.
Red Star Journalist Zhu Bisheng Chen Qingyuan Intern Xu Mengyue
Editor Zhang Li Editor in Charge Li
