Have you heard of intelligent door locks? Have you heard of the smart door lock that breaks after being insured? Facts have proved that not every intelligent door lock is reliable, and many people have problems with intelligent door locks.
Complaints in Black Cat [Complaint Entrance] After searching for smart door locks, there were 1094 complaints in total, of which the technical quality problems of the door locks themselves accounted for the vast majority, and the problems focused on "failure after warranty", "installation disputes", "no warranty", etc. So it seems that there are countless pits waiting for ordinary consumers to step on the smart door locks.
Smart door lock, does it lock the mouth of consumers instead of the door?
The author casually flipped through the pages and found a person who was treading on the pit before sales: bought a smart door lock, but was told that the door lock could not be powered by Nanfu shaped charge ring battery. Do you think the details are outrageous?
To tell you the truth, before seeing this content, did you know that the smart door lock cannot use Nanfu shaped ring? To be honest, if ordinary consumers do not search deeply, it may be because the 10 yuan battery will cost hundreds of yuan to repair the smart door lock. When purchasing smart door locks, how many companies will specifically inform consumers of such small problems?
This brand is also funny. It turns the responsibility to after-sales masters. From brand vs consumer to employee vs consumer, the contradiction is transferred directly, which makes it easy to steal the day.
Compared with purchase, there are more troubles in the installation process, and the patterns are more focused on "unattended installation" and "installation failure". After all, it's easier to change the door lock than the door. During the installation of the intelligent door lock, it is very easy to fail to install the door because of the different shapes of the door, and even more likely to "break" the door directly because of the holes punched
For such problems, they can generally be summarized as the following reasons:
1. The installation masters are good and bad; Although there are many brands of intelligent door locks in China, few of them do well in the training of service personnel. Most of the service teams in various regions are also outsourced to local dealers, so it is very easy to have mixed services.
2. Poor communication at the initial stage. Because there is no uniform door lock standard for domestic entrance doors, some have sky and earth hooks, or because of different shapes, various accidents may occur during the installation of entrance doors. If both parties communicate well during the purchase, it can be avoided to a certain extent.
It is also one of the most common problems of intelligent door locks, especially focusing on a series of intelligent door locks. The reason for this is that there is a problem in the quality control of that batch of products. Personally, I think the brand is the whole pot. This is mainly "benefited" from the barbaric development of intelligent door locks in the past few years, and subsequent related problems can continue to emerge. In terms of such complaints, manufacturers generally choose to carry out free maintenance in the later period, and of course, a few small brands choose to run away directly
What kind of embarrassment has your smart door lock encountered? Talk in the comment area!
