Original title: Meituan takeout has suffered a short failure recently, no matter users, platforms or riders
Operator Finance Kang Zhao/Wen
On the morning of December 9, Meituan's take away trip failed. Some netizens said that they could order food at the store, but there was no rider to deliver food. In this regard, Meituan said that the Meituan crowdsourcing App system temporarily failed, and users in some regions could not log in normally. This is not the first time.
There are at least 4 Meituan APP failures found online.
On December 7, 2017, according to many netizens, Meituan takeout was used to order food, but the order was not generated after successful payment. Some netizens place repeated orders, but still show that the orders are pending payment. Until 12:43 p.m. on that day, Meituan Dianping's official microblog announced that some orders on the platform had payment failures due to technical reasons.
On July 27, 2019, Meituan take away app failed in some areas at noon.
On February 4, 2021, Meituan take away app failed in some areas, and now the official response says it has been fully recovered. According to netizens' feedback, Meituan takeout has broken down in many places.
For users, it's definitely inconvenient because they can't order meals. Every time, a large number of users said, "Today's food has gone bad.".
For riders, failure to obtain orders will affect their income.
The Meituan platform also suffered a lot. This time, Meituan took out an article on the official microblog, saying that the affected users can choose self-service refund. At the same time, we will provide 10 yuan threshold free red packets for the affected users. The normal meal loss suffered by merchants due to system failure will be borne by Meituan take away. All assessment problems such as overtime delivery and poor rating caused by the fault of the rider will also be exempted, and the income of the rider today will also be compensated through activities such as red packet rain.
Every time Meituan APP failed, no external explanation was given. What's the problem?
