Recently, the ATM machine station of Shencheng Bank came into the public opinion. The Morning News · Weekly reporter conducted a field evaluation on 20 bank outlets of 14 banks and found that only 5 outlets had normal ATM machines. Caused after the release of the report Bank of Shanghai Industry's high attention.
Today, in response to the news that the all-in-one machine for deposit and withdrawal in many banks in Shanghai has turned off the circulation function and is not maintained in time, which has caused inconvenience to deposit and withdrawal, the Shanghai headquarters of the People's Bank of China said that it is required to turn on the circulation function of the all-in-one machine for deposit and withdrawal configured in non medium and high-risk streets (towns) in Shanghai. This also means that the access function of the ATM is no longer limited, and the situation of only saving or only fetching should not occur again.
At the same time, many banks in Shanghai told the Morning News that they are now implementing the cash circulation function of self-service equipment in an orderly manner according to relevant requirements.
The People's Bank of China Shanghai Headquarters today sent a notice: dynamic adjustment of the all-in-one machine cycle function can
Today, the Shanghai headquarters of the People's Bank of China said that it attached great importance to the problem of abnormal ATM services at bank outlets, quickly interviewed the banks involved for verification and confirmation, issued emergency notices to banks throughout the city, held two online meetings, and organized banks to comprehensively examine and arrange the operation of self-service machines and tools. At the same time, on the basis of ensuring that the cash supply is "sufficient in total, reasonable in types of bonds, neat in face, and reassuring for holders", guide banks to ensure the needs of people's livelihood, make overall plans for epidemic prevention and control and cash services, strengthen cash sorting and disinfection, optimize cash services at front-line outlets, and effectively play the role of self-service machines and tools in the diversion of counter cash business, Meet the public's demand for cash deposit and withdrawal.
"We will guide banks to strengthen their self-service cash machine service teams, coordinate their cash centers, security escort companies and other departments, increase the frequency of cleaning and replenishing self-service machines and tools, and avoid full or empty cash." The Shanghai headquarters of the People's Bank of China said that it will establish emergency plans for peak cash demand, To ensure that the outlets have the ability of cash sorting and disinfection and machine clearing and banknote adding under special circumstances. The bank is required to specify the time limit for failure maintenance of self-service machines and tools by signing a contract with the manufacturer of machines and tools.
The Shanghai Head Office of the People's Bank of China also requires dynamic adjustment of the circulation function of the all-in-one depository and withdrawal machine. In combination with the latest epidemic prevention and control policies in Shanghai, we distinguish the risk levels of different streets (towns) and dynamically adjust the circulation function of the all-in-one cash machine. Among them, there are all-in-one withdrawal and withdrawal machines configured in the middle and high-risk street (town) areas, and the circulation function is turned off; The all-in-one machine for deposit and withdrawal configured in the non medium and high-risk street (town) area enables the circulation function.
Several banks in Shanghai are troubleshooting problems and providing good cash services
today, Shanghai Pudong Development Bank He said that it is always an important task to meet the diversified cash service needs of the people. In the context of the normalization management of the epidemic situation, we will continue to do a good job in the safe supply of cash, actively improve our work foresight and service initiative, and take multiple measures to optimize the "last link" of cash services at outlet cash counters and self-service machines and tools.
For relevant key outlets and secondary outlets with large business volume, it is required to carry out at least one regular clearing every day, sort out the details of the operation and maintenance status of self-service equipment at the end of each day, improve the clearing and maintenance plan for the next day, and fully guarantee the use of self-service cash function.
It will give full play to the joint management role of on-site control and digital monitoring in the middle and back office, and increase investment to improve the maintenance frequency of outsourcing service providers. According to statistics, since June, the daily average outsourcing maintenance frequency of self-service equipment has remained 1.5 times that before the epidemic, and the amount of banknotes increased to 4 times that before the epidemic.
In the face of the high temperature in Shanghai for several days, all outlets under the jurisdiction of Shanghai Pudong Development Bank, while strengthening the line of defense against the epidemic, also pay more attention to the customer experience of business outlets. Reasonably set cash self-service machines and tools for deposit and withdrawal, and post obvious function signs to improve customer experience.
"We have gradually started the cash circulation function of the all-in-one ATM in the normalized prevention and control area to better serve the community residents." Shanghai Branch of Shanghai Pudong Development Bank said that tomorrow morning, the circulation function of the all-in-one ATM in most areas of Shanghai will be restored.
Today, at the Bund branch of Shanghai Branch of Shanghai Pudong Development Bank, the reporter saw that the ATM machine of Shanghai Pudong Development Bank has restored the function of deposit and withdrawal circulation. The reporter withdrew 100 yuan from the machine and deposited another 100 yuan, which was very smooth.
In addition, Industrial and Commercial Bank of China Several banks also told reporters that they were verifying the failures and service functions of relevant ATMs and would solve them as soon as possible.
Source | Morning News · thoughtful APP
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