◎ Reporter Jones Zhang
On December 14, the CBRC announced that the General Office of the CBRC had recently released the Notice on Implementing Effective Measures to Prevent, Control and Optimize Epidemics to Ensure the Smooth Flow of Basic Financial Services. The purpose of the notice is to coordinate epidemic prevention and control and economic and social development, and ensure that basic financial services are kept on file and of high quality.
The notice requires that all banks and insurance institutions should have a deep understanding of the new situation and new tasks facing the current new stage of epidemic prevention and control, strictly implement the 20 and 10 requirements for optimizing prevention and control measures, and resolutely correct the practices of simplification, "one size fits all" and layer by layer overweight; We need to further improve the prevention and control plan, implement more scientific, accurate, orderly and effective prevention and control measures, maximize the protection of people's lives and health, and minimize the impact of the epidemic on economic and social development.
For offline financial services, the notice proposed that the business plan of front-line outlets should be formulated according to the actual classification, and on the premise of ensuring the safety of employees and customers, the principle of "opening as much as possible" should be followed to fully meet the people's demand for basic financial services; Business outlets in non high-risk areas shall not be shut down without reason, and shall not set a ceiling on the rate of on duty; Strictly implement the requirements of temperature detection and wearing masks, and do a good job in ventilation and disinfection of indoor places and self-service equipment; It is necessary to open up a green channel for the elderly and other vulnerable groups, reduce the waiting time and infection rate; It is necessary to strengthen financial support in key areas, and make every effort to do a good job in capital security and financial services in such industries as health care, logistics supply, and service consumption.
With regard to online financial services, the notice clearly stated that customers should be actively guided to handle business through mobile banking, online banking and other "contactless" ways; Open online channels and provide customers with 7 × 24 convenient, efficient and stable financial services; We should combine the special needs of customers during the epidemic, enrich and innovate online business varieties, and improve service experience; It is necessary to refine and improve the business continuity plan, maintain and backup the network system software and hardware, and ensure uninterrupted online services; It is necessary to ensure that the customer service hotline and online complaint channels are unblocked, shorten the waiting time for online manual service transfer, and solve the urgent problems of the masses in a timely manner.
The notice also requires that we should do a good job in safety production and emergency management, improve the ability of overall development and safety, compact the responsibility for safety production layer by layer, do a good job of on duty duty and emergency response, and ensure the normal operation of core middle and back office departments and key posts such as the office, operation management, payment and settlement, financial market, etc.
Prior to this, the local financial regulatory authorities also introduced relevant detailed measures. On December 9, the Beijing Banking and Insurance Regulatory Bureau issued the Notice on Strengthening Financial Support for Work Resumption and Production Resumption, requiring all banking and insurance institutions in Beijing to scientifically plan for the resumption of business outlets, improve the rate of personnel on duty, resume normal business as soon as possible, and achieve "willing to do everything" and "able to do everything". Eight measures were put forward to support enterprises' resumption of work and production, including: increasing efforts to renew loans and delay repayment of principal and interest, ensuring financial demand in epidemic prevention related fields, strengthening financial support for key industries, stabilizing real estate development loans and credit supply for construction enterprises.
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Editor in charge: Zhang Wen
