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Source: Beijing Business Daily
Recently, the upsurge of gas charges in Sichuan, Chongqing and other places continues to attract social attention. Subsequently, Chongqing and Chengdu successively reported the investigation results of gas enterprises' overcharging and overcharging.
According to the investigation, no problems such as gas meter metering and quality, gas quality, and changing gas meter metering through remote control were found; However, the work of gas billing cycle, estimation and liquidation, and organization of meter change is disordered, which leads to unreasonable increase of gas charges.
Just over a week ago, from announcing the investigation to publishing the results, and providing detailed factual evidence, Chongqing's response speed is commendable, and it is also the government's task to respond quickly to the public opinion crisis and respond to public queries.
For some time, not only in Chongqing and Chengdu, but also on social platforms, residents from Sichuan, Jiangsu, Hunan, Hubei and other provinces and cities have raised similar doubts, saying that without significant changes in their lifestyle, gas costs and gas consumption have increased abnormally.
As a result, the "muddle headed accounts" in various places, and this public event has a high degree of popularity due to its great "self related" nature.
As an indispensable energy in daily life, the rationality of gas price, the scientificity of charging and the transparency of charging are directly related to ordinary people Cost of living.
The new gas meter "runs fast", and the gas charges with the characteristics of public utilities appear "confused account" and "random charge". From this to the other, it is easy to lead the public to question the universality of the public utility operation mode.
Local finance needs to be tight, and water, electricity, and gas are all public charging items. Therefore, whether there is arbitrary charging of public charging items naturally becomes the focus of public concern, resulting in a crisis of trust.
The "muddle headed account" is not clear, and this crisis is difficult to resolve.
Random wrong copying, illegal evaluation and copying, disordered billing cycle, and disorderly organization of meter replacement hide many hidden dangers of gas enterprises, such as inadequate management of employees, weak service awareness, untimely discovery of abnormal data, ineffective overall planning of price adjustment and meter replacement, and failure of internal supervision.
In the media survey, a senior industry figure pointed out that the soaring cost of this gas turbine was probably the result of the combination of meter replacement and price adjustment at the same time.
At this stage, China's natural gas pricing is a dual track system, that is, residential gas and industrial gas are priced separately. Civil prices are relatively low, industrial gas consumption is more market-oriented, and gas consumption increases significantly during peak hours.
Since last year, natural gas price reform has accelerated in many places, focusing on promoting the linkage between residential gas prices and gas source costs. Pricing reform involves the interests of central and local governments, urban gas companies, residents and enterprises, and the implementation of price adjustment should ensure a smooth connection and orderly transition.
The credibility of the government is based on serving the people. If the natural gas enterprise has improper behavior in the process of changing the balance sheet, it will not only damage the interests of consumers, but also challenge the credibility of the government.
Therefore, in order to rebuild trust, in addition to fully returning the overcharged fees, it is necessary to clear up the relevant "muddled accounts", clarify the responsibilities of all parties, make the toll account book open and transparent, and make the costs and benefits stand up to the scrutiny of the public.
In the long run, it is also necessary to make the reform account book gather consensus from multiple parties, so that the natural gas pricing reform can be closer to the market and maximize the concern for people's livelihood. These are the problems that must be solved after the reflection on the gas incident in Sichuan and Chongqing.
Tao Feng, a commentator of Beijing Business Daily
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