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1. Confirmation of activity objectives
Investigate the background of customers're insurance demand, and define the expected goals to be achieved by the business of re insurance activities
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2. Confirmation of activity scope
Determine the cloud products and support business scope of the customer involved in the re insurance activity, as well as the work content involved in the activity
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3. Confirmation of stakeholders
Specify the relevant departments and key personnel involved in the customer side and Baidu side technologies, products, businesses and platform tools involved in the re insurance activities
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4. Patrol inspection before activities
Before re insurance, based on the cloud products used by customers and related businesses involved in re insurance, define the range of resources involved (or requiring patrol inspection) during the activity, patrol the customer's resources and system status on Baidu Smart Cloud from the dimensions of availability, security, performance and capacity, and give the patrol evaluation results
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5. System reinforcement before activities
Put forward optimization and improvement suggestions for existing cloud services and architecture risks and problems according to the patrol evaluation results, and assist customers in optimization and expansion from the dimensions of availability, security, performance and capacity to ensure that the performance and capacity of cloud products meet the needs of major events
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6. Pressure measurement before activity
Pressure test the performance capacity of the consolidated cloud environment (including 2 million VUM, 50000 VU). Pressure test the highly concurrent services for website access, file download, video playback and other scenarios, and provide test indicators such as the number of concurrent, peak RPS, source IP, peak traffic, and abnormal requests to help customers fully grasp the system performance and solve potential risks in advance
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7. Pre activity drill
According to the process specification requirements of re insurance, a re insurance activity is simulated, and key cloud services are switched through primary and backup, cluster, backup, switch and other actions for key scenarios to verify the stability of the business system, identify key business performance risk points in advance, and make timely optimization and rectification to ensure the smooth implementation of real re insurance activities
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1. Full time activity support group
During the period of re insurance, establish a contact group of relevant stakeholders, and provide customers with 7 * 24 monitoring and emergency support
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2. Event Support Service Manager
Provide senior full-time event support service manager to be responsible for the overall progress, quality and risk control during the event, and ensure the achievement of the event objectives
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3. Real time guarantee of system status
Timely follow up the monitoring status of cloud platform and business system during the activity and take quick response measures