Radish Silk is a technologically leading AI intelligent customer service solution service provider. It has devoted itself to the field for seven years, focusing on showing first-line customer service solutions to hundreds of thousands of companies around the world, taking the initiative to attack, converting potential users into paying customers, and transforming the customer service management center into a profitable management center!
[Software Features]
&8195;&8195;Devote oneself to creating technical specialty
&8195;&8195;Focusing on the field for seven years, focusing on providing first-line customer service solutions to hundreds of thousands of companies around the world
&8195;&8195;It is applicable to Android system, iOS, WeChat public platform, WeChat applet, website, QR code and other means of connection, so that the company's service tentacles can be extended to every Internet technology corner.Gather all means of information to the turnip silk customer service console for unified service to ensure that every communication stage is not easy to miss.
&8195;&8195;Intelligent dialog assignment
&8195;&8195;The introduction of ACD full-automatic assignment entity model, including contrast assignment, priority assignment, priority assignment and other various countermeasures, makes customer service professional skills and efficiency perfectly balanced, and improves visitor satisfaction.
&8195;&8195;Identification of repeat customers
&8195;&8195;The fully automatic return customer identification system can quickly read the real identity information and historical time conversation records of visitors, so that customer service can grasp important customer information at the first time and improve the efficiency of communication.
&8195;&8195;Conversation conversion is easy
&8195;&8195;The turnip shred is equipped with a fully automatic and systematic design scheme, which can be easily converted and efficiently served when the customer service is dealing with multi visitor conversations from different sources and in different ways.
&8195;&8195;Actively contact potential visitors to improve trading volume opportunities
&8195;&8195;Service invitation.When tracking visitors, I found that the commodity page I visited had been wandering for a long time. The customer service was able to make an active invitation immediately, actively attract visitors to talk, and convert potential visitors into transaction volume customers.
&8195;&8195;Active dialogue.The website of the customer service traceability system is intended to be visited by visitors, who can get in touch with visitors in an instant according to active dialogue at an appropriate opportunity, show their sincerity and passion to visitors immediately, and grasp the dominance.Multiply the probability of visitors to buy goods.According to good communication, improve the purchase intention of visitors.
&8195;&8195;Customer information collection.The company can flexibly organize a variety of methods to collect customer information, such as automatic understanding of the system software before the inquiry, active collection of customer service during the inquiry. In addition, the company can classify the inquiry requirements, which is conducive to providing targeted services for visitors with high use value.
&8195;&8195;Internal cooperation of customer service to quickly deal with visitors' problems
&8195;&8195;Conversation transfer.If you encounter problems that cannot be solved in the service, you can transfer the conversation to the senior customer service.For problems outside the business scope, the conversation can be immediately transferred to the exclusive business process elite team.After transmission, the system software will automatically bring the conversation record of the visitor, so the sender can quickly grasp the visitor's intention without having to repeatedly understand it, and improve the efficiency of cooperation and service.
&8195;&8195;Internal communication.For uncertain problems, the customer service personnel should adopt the strengths of others and respond accurately according to the centralized discussion of the internal communication service platform or the method of asking technical professionals to help.
&8195;&8195;Internal publicity notice.When managers receive new daily tasks, they can easily transfer the daily task information to elite team members.Affirmative person, implement regularly, issue notice in a standard manner, and ensure that it can be used flexibly when needed.
&8195;&8195;Intelligent quick reply.Put a lot of text, links and documents that are often used by customer service into the common response of turnip silk, and customer service can send them to visitors with one click.It is more convenient for customer service personnel to intelligently think of the required response when entering text, instead of looking for a needle in a haystack.
&8195;&8195;Accurately grasp difficult management decisions in the supervision of customer service
&8195;&8195;Supervision in service work
&8195;&8195;The management personnel can monitor the customer service dialogue of the system in real time, and can immediately intervene and supervise the inaccurate response of the customer service, so as to reasonably guarantee the online service quality.
&8195;&8195;Customer service system log attendance management
&8195;&8195;Master the operation status of the customer service elite team at any time and anywhere, and the system software automatically saves the attendance management information including attendance time, rest time, working time, attendance rate staff and so on, so as to reasonably develop the attendance system.
&8195;&8195;Role management permission
&8195;&8195;The customer service management authority of refined management can precisely manipulate the different types of customer service in the scope of radish silk, and complete the customization of enterprise safety production entity model.
&8195;&8195;Integration of service marketing and promotion
&8195;&8195;Take the initiative to turn potential users into paying customers, and turn the customer service management center into a profitable management center
&8195;&8195;New retail connection
&8195;&8195;The same customer service can entertain visitors from Android, iOS, website, WeChat public platform, WeChat applet and other channels
&8195;&8195;Service robot
&8195;&8195;The world's leading AI technology can accurately respond to repeated problems, improve customer service efficiency in an all-round way, and improve customer satisfaction
&8195;&8195;Multi service
&8195;&8195;Integrate internal collaboration IM, order operation, connect CRM, show knowledge base system, help center, and quickly help customers track and solve difficulties
&8195;&8195;Mobile customer service
&8195;&8195;It is applicable to the customer service terminal on the mobile phone. The customer service can entertain visitors at any time, and the office is more convenient
&8195;&8195;Customer Personal Behavior Insight
&8195;&8195;Statistically analyze the source of visitors, visitors' movement track, waiting time, improve customer portraits, carry out important marketing promotion, and actively carry out dialogue
&8195;&8195;Data analysis
&8195;&8195;Showed various customer service business process indicator values such as customer service dialogue analysis, service quality inspection, dialogue efficiency analysis, etc
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