Introduction to official download software of Mido customer service system
Mido customer service management system integrates omni channel traffic statistics, intelligent work orders, statistical analysis and other functions to help managers easily complete customer service management.Omni channel deployment: PC website, mobile website, App, WeChat personal account, WeChat public account and WeChat applet customer service dialogue integration, unified dialogue window, unified customer service management interface.Customer source tracking: original cross channel customer source tracking, clear customer source, and cross platform related dialogue make the overall marketing effect easier to evaluate.AI customer service: AI customer service can solve more than 90% of daily problems and help the artificial customer service to assist in answering;The robot can continuously learn, and support batch import/export, enrich the knowledge base, and facilitate the exchange of knowledge points.CRM management: embedded CRM system, more high-end version seamlessly connected with enterprise CRM, and important customer information is not lost;Customizable fields can easily manage customer information, truly ensure the personalization of customer needs, and guide the development of enterprise products and services in the right direction.Intelligent dialogue distribution: multiple dialogue distribution can maximize scientific coordination of customer service, improve service efficiency and customer satisfaction.Intelligent work order: improve the enterprise workflow, orderly connect all departments, let leaders know the dynamic changes of customers in real time, help leaders make correct marketing choices, and reduce the inevitable uncertainties;Customize work order fields to create personalized intelligent work orders for enterprises;Completely monitor the marketing process, improve customer service quality, and improve marketing conversion rate;Coordinate the orderly work of all departments of the enterprise, mobilize the wisdom of the team, accelerate problem solving, and improve work efficiency.Statistical analysis: cloud data automatically analyzes customer service workload, conversation records, satisfaction evaluation, customer portraits, behavior tracks and other data and generates visual data reports to make performance appraisal and marketing strategy adjustment clearer.Midok Standard Version 1.1.9.7 Update LogUpdated 2024.6.24Update content1. New fan management function of WeChat customer service Miduo customer service system 1.1.6.5: 1. Adjust the sorting rule of the history dialog, and the page will automatically scroll to the bottom and display the latest history message; 2. In the history dialog, the reply time is no longer limited for the dialog from App access; 3. Correct other known problems;
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