Pre sales consulting service [online customer service] [9:30~18:00 on weekdays (Monday to Saturday)]
The customer service of pre-sales service receives pre-sales consultation and answers on paid topics, virtual hosts, domain names, etc. If you are consulting on free topics, please go to the Q&A community to ask questions, or leave a message under related topics.
Pre sales customer service-1QQ number, please add: three billion one hundred and sixty-two million nine hundred and eight thousand six hundred and eight
Pre sales customer service-2QQ number please add: 2116527321
[Pre sales customer service - 1 click dialogue] If you can't start the dialogue by clicking, please add the above QQ number to contact
[Pre sales customer service - 2 click dialogue] If you can't start the dialogue by clicking, please add the above QQ number to contact
After sales technical support service [online customer service] [9:30~18:00 on weekdays (Monday to Saturday)]
Since after-sales service belongs to Advantage service items for paying users Therefore, after-sales problems such as the use of the theme, code fine-tuning and so on will be supported by after-sales customer service, which requires you to purchase our theme, provide the order number for verification, and then add friends to serve you. Users who have not purchased our products should go to pre-sales customer service for consultation.
Pay special attention! Problems needing attention in after-sales service: 1. After sales service is mainly aimed at the use of the theme. Due to professional differences, after-sales can only help you with server related knowledge. We are a software provider. For problems within the hardware range, please consult the server provider you purchased.
2. About initializing data import: For themes that are supported by demonstrating SQL data, data import is currently supported by servers or virtual hosts of major brands, such as Western Digital, Alibaba Cloud, Tencent Cloud, Wanwang and other well-known server vendors.
The database version and management tool technology of mainstream server vendors are relatively stable, after-sales quality is high, and there is no barrier to import data ，
Other non mainstream server vendors (basically speaking of their names, they are non mainstream), with low version, unstable technology and poor after-sales service, often spend a lot of time and cannot import data.
Therefore, if you need data import services, please pay attention to the above points. Non mainstream manufacturers should use import with caution and do not provide data import services. You can import according to the tutorial and contact your server vendor to help you import.
As we all know, after-sales in the software and website industry is a very important and hard work
Therefore, we provide the highest quality after-sales service for paying users, including site building guidance, theme use, code fine-tuning and other technical support
Once you purchase a theme, you can enjoy a full range of technical support services. At the same time, after-sales customer service can also give you some useful advice on website construction and operation.
After sales time limit
Our after-sales service is provided for a period of one year, that is, one year after the date of your purchase of the subject, please note
After the after-sales time limit, if we still need our after-sales service, we need to charge an additional fee of 100 yuan/month (from three months)
After sales customer service QQ number: one billion seven hundred and fifty-eight million nine hundred and eighty-eight thousand one hundred and fifty-five
[After sales customer service click to add friends (need order number verification)] If you can't verify friends by clicking, please manually add the above QQ number as a friend
Note: Because there are many customers, friends are easy to fill up. After sales customer service for one order number can only pass through one QQ friend. If more than one person needs to contact after-sales, please use QQ's discussion group function after the main person adds after-sales as a friend!
Hotline: 0731-85787193 [9:30~18:00 on weekdays (Monday to Saturday)]
The hotline can provide services before and after sales
Email: info@themepark.com.cn [At any time]
Consultation mailbox can provide services before and after sales
Company address
Changsha Senpaike Network Technology Co., Ltd. (WEB Theme Park) is located at 1303, Building A, Jianhongda Modern Space Building, Section 3, Furong Middle Road, Tianxin District, Changsha City
Work and rest time for providing customer service
Online customer service and hotline services are available from 9:30 to 18:00 on weekdays (Monday to Saturday), and are suspended on holidays. Please follow the official website notice for details.
Email consultation service will reply round the clock. If you can't reach the above customer service methods on holidays, you can use email to contact, and will reply to you as soon as possible at any time (reply normally from 8:00 to 23:00 every day, and you may not see the email if it is too late or too early. Please forgive me.)
Attachment: Business License of the Company
