Spoken IELTS Part 2 Topic Card: Describe a problem you had while shopping online or in a store
Ideas: The following ideas are for reference only. I hope you can write your answers based on your own experience
Whether online or offline, the problems encountered in shopping are similar. Before purchase, customer service or sales may ignore, make false propaganda, or promise various benefits; Payment problems may occur during the purchase process; After purchase, you may find that the product is different from what you think, or if there is a problem, you cannot contact the seller, or even the seller refuses to admit that it is something they sell. I believe you must have had some unpleasant experiences in countless online shopping experiences. Just remember and clarify things.
subject
Describe a problem you had while shopping online or in a store
You should say
When it happened
What you bought
What problem you had
And explain how you felt about the experience
Reference answer
Here are the original reference answers for the old roast duck editor according to the specific topic requirements:
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I am going to tell you about an unpleasant experience I had in a physical store not far away from home. It was late October last year, the junction between autumn and winter. Since the temperature was dropping day by day, I decided to buy a new jacket to shield the cold breeze. I had thought about online platforms but eventually chose the physical store because I could see what it looked like on me immediately.
I want to tell you about an unpleasant experience I had in the shop near my home. It was the last ten days of October last year, when we communicated in autumn and winter. As the temperature was falling every day, I decided to buy a new jacket to keep out the cold wind. I considered the online platform, but finally chose the physical store because I can see the effect immediately after wearing it.
After wandering in the mall for over an hour, I finally found something that caught my eye in a chain store. This article is from laokaoya website. It was a brown jacket, featuring a wide lapel decorated with rabbit fur on the rim and soft, fleece lining. Just looking at it made me feel warm.
After an hour of shopping in the mall, I finally found something in a chain store. It was a brown jacket with a wide collar, rabbit hair on the edge, and a soft wool lining. Just looking at it makes me feel warm.
I asked the shopping assistant to get my size. But all of them seemed to be occupied. Two of them were helping other customers, and the last one was operating on the computer. So I waited. But ten minutes later, when the customers had left the store, there was still nobody coming to help. Without a choice, I approached one of them and asked if she could help me find my size. But quite to my surprise, she glanced at me and said that this garment was not cheap, and I had better take a second thought so that we would waste each other’s time.
I asked the salesperson to bring me a size. But everyone seems to be busy. Two are helping other customers, and one is operating something on the computer. So I waited. But ten minutes later, other customers had left, and still no one came to help. Having no choice, I walked into one of them and asked if she could help me find my size. But to my surprise, she glanced at me and said, "This dress is very expensive. I'd better think again so that we don't waste each other's time.".
I felt humiliated and belittled. How could she judge me with a single glance? Even if it did exceed my affordability, she should not refuse to help me for this reason since it contradicted her duty. From then on, I have never visited that store again.
I felt humiliated and despised. How can she judge me by a glance. Even if it really exceeds my purchasing power, she should not refuse to help for this reason, because it conflicts with her job responsibilities. Since then, I have never been to that store again.
Part 3 Additional questions
What kind of service do you think is good?
What are the differences between shopping online and in stores?
What problems do customers often have while shopping?
What do you think customers should do when there are problems with the products they bought online?
