Contact Apple

Sales and product query

Apple Store Online Store

visit Apple Store Online Store Check out Apple's hardware, software and third-party accessory products. To purchase by phone, call 400-666-8800 。

To view the latest status and modify Apple Store online store orders, please visit online Order Status 。 You can also call 400-666-8800 Contact Apple Store customer service or visit online help Learn more.

Apple Store

Go to any one in the country Apple Store Experience the lifestyle of the digital age. Find the business hours and contact information of retail stores in all regions.

Find an authorized Apple reseller

Use our Dealer search service , find the authorized Apple dealer in China.

Apple Authorized Distributor Provide industry expertise, multi platform services and Mac based solutions for various institutions Programme.

Product and technical support

Contact Apple Technical Support

Need service or support? Enable online support requests , we will find a solution for you.

More ways to get help:

Most Apple products can enjoy 90 days of free technical support. Apple products are still available 90 days after purchase Online technical support Services.

Browse online technical support

visit Apple support website For quick answers, operating manuals, and in-depth technical articles. visit Apple Technical Support Community , get help and practical tips from other Apple users.

For help with Beats by Dre headphones and speakers, visit Beats product support and customer service 。 For help with the Beats music streaming service, please visit Beats Music Support.

Lost or stolen Apple products

If you lose or find an Apple product, please Contact local law enforcement agencies to report 。 You can also find the list of serial numbers related to your Apple ID, and get the usage information of "Find" app for iPhone, iPad, iPod touch or Mac.

Legal statement

For relevant legal issues, please go to apple.com/legal/contact , and select from the drop-down menu. To report other cases of suspected counterfeiting or counterfeit products, or suspected infringement of Apple's intellectual property rights, select "Counterfeit or Knockoff Products" from the drop-down menu Products).

Common query information

Apple ID account

Learn more about how to get Apple ID and enjoy its benefits.

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AppleCare products

Learn how to get more technical support and hardware service options for your Apple products.

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Maintenance and service

View all repairs and services based on your product and region Option.

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Maintenance status

Get maintenance status information for one or all of your products quickly and easily.

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Apple Technical Support Community

Communicate with thousands of Apple users and share their skills.

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DIY maintenance

Use our online service assistant to view service and repair options for your product.

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Job opportunities

Find current job vacancies, job opportunities for college students, internships, and more.

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Media and analyst information

Get press releases, media inquiries and more Information.

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Feedback

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