"If you have money, go home for the Spring Festival." Every Spring Festival, people look forward to going home for the Spring Festival, no matter where they are. Since January 26, this year's Spring Festival travel has started. During the Spring Festival transportation this year, the national cross regional personnel turnover is expected to reach 9 billion person times, nearly twice the same period in 2023, and a number of data will hit a record high. For those who go home for the Spring Festival, they all want to go home safely and smoothly. How to make the Spring Festival travel a safe, smooth and warm journey back home? Such great passenger flow pressure puts forward a test for many departments.
Safe return is the background of Spring Festival travel. There are thousands of roads, and safety is the first. All places should be responsible for improving passenger service quality, strengthening safety management and other aspects to create a "safe Spring Festival travel". For the safety guarantee of the Spring Festival transportation, all departments and local governments make overall arrangements, scientifically allocate and optimize services. For example, carry out comprehensive inspection and maintenance of important transportation infrastructure and transportation tools; Timely increase the number of security personnel to ensure that there is no shortage of passengers, and further improve the security pass rate; Make full use of big data, cloud computing and other methods to optimize the transportation allocation capacity... A series of security measures for the Spring Festival transportation have further improved the transportation supply capacity, and effectively create intimate Spring Festival transportation for the masses. It should also be emphasized that for the severe weather that may occur during the Spring Festival transportation, all regions should also make corresponding emergency plans. In particular, compared with previous years, self driving has become an important mode of travel this year. In order to ensure that the people will have a "say go" trip, the relevant departments should do a good job in parking, charging, refueling, catering and other related guarantees in the service area.
Improving service is the highlight of Spring Festival travel. Service improvement requires action, and the effectiveness of action depends on details and implementation. In order to ensure that the people can "walk" and "walk well", all departments related to the Spring Festival travel should "work hard" to improve service quality. By paying attention to service details, we can improve the defect detection and remedy, and make the Spring Festival travel service more humanistic, convenient, and intelligent. Iterative upgrading of the high-speed rail ticket checking system, tourists can quickly pass the check as long as the person, card and ticket are in one; Optimize and improve the intelligent ticketing terminal equipment, release passenger service information in a timely manner through multiple channels, extend the duration of ticket booking, and facilitate passengers' staggered travel; In the airport terminal, the upgrading of services such as check-in guidance, wheelchair borrowing, winter clothes storage, mother and baby room, etc., has further demonstrated the humanistic care for special groups such as the elderly, children, patients, pregnant women, and the disabled... These subtle changes in serving tourists have brought meticulous service experience to tourists, It also paved a warm way for tourists to go home.
"Every year, the Spring Festival travel is new, and the journey is always warm." The Spring Festival travel concerns the vital interests of the people, and also affects economic development and social stability. In order to answer the "big examination paper" of the Spring Festival travel, the relevant departments of the Spring Festival travel can not be satisfied with the current improvement and progress, but should start in a better direction, "think more and look more deeply" about the big and small things of people's travel, do more comprehensive preparations, and do more services. Only in this way, no matter where the people are, they dare to go, and set out for home reunion; No matter which means of transportation you choose, you can have a safer, more comfortable and more convenient way home.
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(Editor in charge: Wang Caoqun, Qu Yuan)
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