Service commitment

1. Customers are the definers of our service and product quality. Shanghai Changwei adheres to the principle of integrity and attaches great importance to customers' opinions and feelings; On the premise of obtaining reasonable profits in the quality products and services provided, it is vital to satisfy our respected customers! Because if we can't do it, someone else will do it.

2. During the quotation process, the staff of representative offices of Shanghai Changwei University are obliged to make the customer fully understand and understand the product model, technical indicators, performance, use occasions, safety precautions, etc., so as to ensure that the customer makes correct choices before signing the contract. After signing the contract, Shanghai Changwei will strictly comply with the quotation and contract provisions, and timely provide quality products consistent with the model in the contract within the contract delivery period. If the customer proposes to change the product model before delivery, Shanghai Changwei will actively communicate and cooperate to meet the reasonable requirements of the customer. For orders whose model cannot be changed, Shanghai Changwei employees will carefully confirm in writing with the customer before signing the contract to reduce unnecessary trouble and losses to the customer.

3. All products provided by Shanghai Changwei will be delivered to the address agreed with the customer in the contract by a third-party professional logistics company or courier company entrusted by Shanghai Changwei's logistics centers. Our quality service will be delivered throughout the logistics process. If customers are unfairly treated in the process of enjoying the logistics services provided by Shanghai Changwei and its partners, please directly contact Shanghai Changwei Product Service Engineer or Shanghai Changwei Customer Relationship Management Center (400-600-7758 to 8025 Mr. Li) for support and assistance, At the same time, Shanghai Changwei will review the service process regularly to avoid such phenomenon.

4. Shanghai Changwei and its logistics partners bear the risk of product damage in the process of logistics services, and will try to avoid this phenomenon. After the goods are delivered to the customer's site and signed for, it is strongly recommended that the customer conduct careful on-site acceptance of the appearance, quantity, accessories, etc. of the delivered goods. Shanghai Changwei will try its best to avoid the re occurrence of goods damage and other problems related to logistics distribution after delivery. During the use, Shanghai Changwei will always pay attention to the customer's feelings and properly handle various after-sales service matters.

5. Before using the product, Shanghai Changweihui will provide on-site technical support, training and demonstration as required by the customer in writing or EMAIL. In order to enable the relevant staff of the customer to fully understand and understand the product functions, use methods and safety precautions, it is necessary to remind you that the product quotation generally does not include on-site technical service fees. In the subsequent whole product use process, Shanghai Changwei's product service engineers and Shanghai Changwei's China Technical Support Center in Shanghai will provide patient, friendly and enthusiastic technical support to reliably guarantee your safe use and your company's excellent operation.

6. If the non disposable products are caused by product quality, non improper use, non human factor damage, and non third party factors during the warranty period, Shanghai Changwei will timely and properly coordinate this after receiving the customer's telephone call or written notice.

7. In order to better serve customers, Shanghai Changwei Customer Relationship Specialist will regularly call, fax or EMAIL to track the use of products and conduct satisfaction surveys on customers.

8. If you have any questions, concerns or concerns about Shanghai Changwei's customer service commitment, please contact Shanghai Changwei's product service engineers or Shanghai Changwei's customer relationship management center directly.