With the development of mobile Internet technology, formalism has moved from "desk" to "fingertip", and the stale "work group" and "government APP" have increased the burden on grassroots cadres. The meeting on the special working mechanism of rectifying formalism at the central level to reduce the burden at the grass-roots level emphasized that efforts should be made to rectify "formalism at the fingertips", continue to promote the rectification of typical problems, and break the data barrier. At the end of last year, the Central Internet Information Commission issued Several Opinions on the Prevention and Control of "Fingertip Formalism", requiring to strengthen the standardized management of government mobile Internet applications, government public accounts and work groups. Focusing on the problems of "forced promotion and download in use, excessive marking, multiple reporting", "abuse of ranking and forced assessment in the use of results", "excessive and excessive use in the construction of government applications, and low frequency of use of some applications", our reporter visited many places to present the progress of grassroots deepening the correction of "finger tip formalism".
WeChat groups and government applications have been cleaned up in many places, but the problem of excessive traces still exists in some places
"If you go out to do work, if you don't take photos and file them, you always feel that this work will be done in vain." A township cadre told reporters.
In the WeChat of Wang, a village cadre in a certain place, there are 33 work groups alone. In daily work, he often needs to reply to the news of various work groups, and about half of the work groups need to upload various materials and photos. In some places, for the same task, grassroots cadres also need to upload work leaving photos or complete "punch in" in a variety of government applications or WeChat groups.
In view of the problem of too many working groups, many places have taken remedial measures. Huzhu Tu Autonomous County of Qinghai Province thoroughly investigated the WeChat groups and QQ groups of all units in the county, mastered the name, content, number of users, functional orientation, scope of application and frequency, listed the list items, and studied and judged the WeChat groups and QQ groups sorted out one by one, focusing on whether there are problems such as multiple repeat, forced use, abuse of rankings, excessive traces, etc.
Having worked at the grass-roots level for nearly 20 years, Huang Mingfeng, Secretary of the General Party Branch and Director of the Village Committee of Zhangzhenqiao Village, Luoshe Town, Huishan District, Wuxi City, Jiangsu Province, said frankly that there were many WeChat work groups and small programs in the past, and one work group was built for each work. When the "beep" sounded in the group, you had to check your mobile phone in time and reply "received", and also had to send various electronic materials, which took up a lot of work time.
In recent years, Wuxi has continued to promote the standardization of government applications and WeChat groups. It has cleaned up 8 government applications, 8 new media public accounts, 44 WeChat applets and 749 network working groups for villages, communities or extended to village level organizations. Huishan District comprehensively combs out the "multi group" and low frequency working groups according to the actual work, and renovates the redundant WeChat groups identified.
With the deepening of the rectification work, Wuxi grassroots cadres spend less time on "staring at the masses" and "climbing buildings", and release more energy to improve the style of work and work hard for the people. Huang Mingfeng had more time to go to the fields to communicate with the masses face to face and solve practical difficulties.
Luo Jing, director of Jiangdi Street Public Service Office, Hanyang District, Wuhan, Hubei Province, also felt the burden was reduced. "In the past, there were more than 30 work groups in the mobile phone, and they were often pulled into some temporary work groups. They stared at the mobile phone every day for fear of missing important information." Luo Jing told reporters that now the city has built a unified electronic document intensive platform, and important information and documents are transmitted on the internal OA system; WeChat and QQ work groups have been significantly reduced, and only a few necessary ones have been retained.
Some places have taken corresponding measures to solve the problems of multiple reporting and repeated use. Cancellation of "zombie account", application of rectification procedures, merger of repeated group chat... Qinghai carried out investigation and rectification of outstanding problems in the province's new government media, and investigated the situation that the government account has been stopped but has not been cancelled; The government applications, websites, public accounts, small programs and various work groups that do not meet the requirements will be comprehensively cleaned up, so that the mobile phones of grassroots cadres will be "lighter" and the burden will be reduced.
Instead of simply taking account records as the basis for assessment, the repeated construction of government applications is gradually reducing
"Previously, we often used the online law enforcement service platform in our work. We had to log in online every day, pay attention to the latest task information, and 'clock in' the patrol visits in real time to form a clear track of action, regularly upload uncivilized behaviors, violations of rules and regulations and other problems found in the patrol, and attach a comparison chart before and after rectification and a brief text description." A grid worker introduced to the reporter.
In fact, there has been a special grid application platform that can fill in relevant items before. Many items will be uploaded repeatedly after the online law enforcement service platform is added. The grid member said: "Some events should have been handled by the law enforcement department, which is beyond the scope of the grid member. The additional online law enforcement service platform filled in these contents, an additional link, did not play a big role in solving the problem."
After problems were found in the local area, they were rectified. At present, the online law enforcement service platform has been cleaned up. Grid members do not need to log in to two platforms every day, nor do they need to repeatedly report events.
At the grass-roots level, there are many applications of government aid, which has always been a problem reflected by village cadres. Ren Peng, the first secretary in the village of Goudi Village, Zhongyang County, Luliang City, Shanxi Province, has been helping the village since the fight against poverty. His feeling is quite obvious: "In the past few years, there were separate government applications at different levels of the province, city and county, and the same data and photos should be uploaded repeatedly. In recent years, local platforms have accessed the national anti-poverty monitoring platform and uploaded relevant data at one time, which has reduced the pressure on filling in anti-poverty monitoring data. "
"At present, the requirement for village cadres is to 'visit all over the country'. Every household needs to be photographed and uploaded. In addition, there is no other requirement." A grass-roots cadre in a western province said, "It is necessary to leave basic marks, which is also helpful for the work."
In Ten Measures on Promoting Policy Implementation, Reducing the Burden of Grass roots and Improving Work Efficiency, Qinghai proposed that it should adhere to the principle of starting from the source and starting from the provincial authorities. It should not simply take account records, work notes, etc. as the criteria for whether the work is implemented or not, and it should not use WeChat work groups and government affairs applications to upload screenshots of work scenes or record videos to replace the evaluation of actual work. From the perspective of assessment, the "finger marks" at the grass-roots level shall be rectified.
The General Office of Wuhan Municipal Party Committee, the General Office of Wuhan Municipal People's Government, the Municipal Commission for Discipline Inspection and the Supervisory Commission of Wuhan Municipal Commission of Discipline Inspection and other departments organized special work classes to organize relevant units throughout the city to study and judge the original more than 600 mobile Internet applications one by one, clear up the categories of long-term idleness, low frequency of use, function substitutability, disconnection from business, and integrate and retain a batch of office, management, and learning applications; At the same time, we strengthened the standardized management of the network work group. Since 2023, there have been five clues to the verification and disposal of problems, guiding and prompting relevant units to further optimize the methods and prevent "finger tip formalism".
Break through data barriers, integrate system terminals, and reduce the burden of grassroots cadres switching back and forth between government applications
There are thirty or forty web sites in the computer web page favorites, and the account passwords are recorded in different notebooks. Every time people come to work, they have to switch between several different web sites and mobile applications... This was the working state of Liu Wen, a grid member of Jiangteng Community, Jiangdi Street, Hanyang District, Wuhan City.
Community work has a myriad of threads, and various livelihood issues involve multiple platforms. Different government affairs platforms and system terminals are not connected to each other, so they need to switch systems frequently and fill in data from multiple heads.
Since 2021, Wuhan has integrated 48 system terminals used in communities, canceled 17 community system terminals, integrated 17, and connected 14, shared 18 types of data through the urban brain, and realized "one table sharing" of community basic data, "one end directly" of grassroots business, and "one door login" of various systems. At present, the unified "community work platform" has covered 3476 communities (villages) in the city.
The reporter saw in the office hall of the Party Mass Service Center of Jiangteng Community that the "Community Work Platform" system on Liu Wen's computer gathered more than 30 system terminals, including "Hubei Provincial Government Affairs Service Management System", "Wuhan Housing Security Management Information System", "Wuhan Comprehensive Governance Grid Information System", and "Hubei Employment Service Information System", You can quickly jump to the corresponding interface.
Sister Zhao, a 45 year old community resident, came to apply for flexible employment social security subsidies for people with employment difficulties. After inputting her ID card number, Liu Wen quickly inquired about Sister Zhao's employment status, medical insurance and social security payment in the system. At the same time, her age, household registration and other basic information were automatically matched into the system, so she did not need to fill in too much information and completed the business in just a few minutes.
Jiangteng Community has more than 12000 residents in 6878 households, while only 13 community workers. "In the past, because of many systems and complex operations, one grid member can only handle the business of five or six residents in the morning." Xiao Jun, secretary of the Party Committee of Jiangteng Community, said that after the system integration, filling in information once can realize the sharing of multiple terminals and multiple times, which improves the efficiency of work, and grid members have more time to enter buildings and move forward the service.
We should not only reduce the burden, but also improve efficiency. Relevant departments in Wuxi, through building a strong urban brain, use big data platforms and smart terminals to find common problems in urban governance and emergency response in a timely manner, and coordinate professional forces to deal with them at the first time. Residents in Longyan Village, Hudai Town, Binhu District found that there was a gap between Qingyun Bridge and the road, which might have potential safety hazards, so they reported it to the village. Wang Kang, Deputy Secretary of the Party Committee of Longyan Village, handled the event on the urban event platform "Lakeside Smart Ear" in a timely manner, and soon completed the event acceptance.
Zhou Lei, a staff member of Binhu District Urban Operation Management Center, told the reporter that the platform integrates the "grassroots whistle blowing and department check-in" mechanism with the "12345" hotline handling mechanism, and has built a multi-dimensional discovery, intelligent push, accurate handling, and efficient linkage urban event handling system. "The application of smart terminals should have made our work faster and better. If it had increased the burden on our fingertips, it would have put the cart before the horse. The implementation of the platform of" Smart Ear by the Lake "has improved the work efficiency, achieved the results of relieving the worries of the masses, loosening the ties at the grassroots level, and reducing the burden on cadres, so that everyone has more energy to implement it," said Wang Kang.
People's Daily (March 25, 2024, edition 10)
(Editor in charge: Zheng Huiyu, Wang Zhe)
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