Focusing on "efficiently doing one thing", we have continued to carry out the "spring breeze action for tax convenience". In recent years, the Anshun Municipal Taxation Bureau of the State Administration of Taxation has been constantly exploring new methods and measures for tax service, taking "being a passionate service provider for taxpayers" as its own responsibility, and taking a more practical style, greater efforts and better measures to improve the convenience and "doing things well" Efficiency. Under the guidance of the "Anxin Office" service brand, we should focus on the "four offices" from the details, upgrade the work to resolve the first class of concerns, improve the quality and efficiency of tax services, and effectively enhance the sense of satisfaction and satisfaction of taxpayers.

In order to improve the quality of tax service and enrich the service content of "remote assistance", the tax system of Anshun City has shortened the tax distance from face-to-face to "fingertip" to "fingertip". Photographed by Zhang Liling

Front line office of zero distance public demand for tax service

"When it comes to things that can't be done or won't be done, don't worry. The tax hotline and the special window for 'can't be done' can be solved efficiently, which makes me feel very relieved." Ms. Hu of Anshun Yongju Building Materials Co., Ltd. said.

Anshun Municipal Taxation Bureau continued to optimize and upgrade the "Anxin Hotline" service, took the front-line response as the basis for the front-line handling of appeals, scientifically combined "questioning" with "handling", promoted the improvement of the closed-loop management mechanism of "acceptance disposal supervision feedback", and comprehensively collected 12366 Hotline, 12345 Hotline, "good and bad comments" on government services and other advisory appeals, Set up 8 seats for specialists in key areas, and constantly improve the efficiency of hotline handling. A special window of "Nothing Can Be Done" will be set up in each tax service hall to focus on solving the complicated tax related matters that the taxpayer payer failed to handle successfully, and form a complete "online+offline" handling mechanism for tax services. At present, six problems have been solved by relying on the special window of "things can't be done" to ensure that people's demands are handled at the front line. At the same time, enrich the service content of "remote assistant" special post, and shorten the tax handling distance from face-to-face ruler distance to "fingertip" to "fingertip" inch distance.

Reduce the cost of tax handling and cross regional handling of non local matters

"It takes more than half a day to go back and forth between the city and the company for tax payment, and the tax costs are still high. Now with the interaction of tax collection and payment, these problems can be solved easily, and can be handled in different places. I really feel that the service of the tax department is constantly upgrading and progressing." Speaking of the convenience brought by the Anshun Municipal Tax Bureau in promoting the series of measures of "non-contact tax management", Mr. Wan from Guizhou Puding New Energy Co., Ltd. of Sinohydro Corporation Limited sighed with emotion.

Focusing on "efficiently accomplishing one thing", Anshun Taxation Bureau actively explores the "non-contact" tax handling mode, sets up eight interactive service centers for tax collection and payment, and effectively carries out accurate push of tax policy and intelligent interaction of tax consultation throughout Anshun. In addition, Anshun Tax Bureau also actively explored cross regional cooperation and joint mechanism in tax management, strengthened communication between cross regional tax authorities, and handled business for cross regional taxpayers by relying on the functions of "finding taxpayers", "tripartite interaction", "handling by duties" and other functions in the collection and payment interaction, opening up a new path for cross city and cross province general office. So far, more than 20 cross regional tax related businesses have been handled.

The staff of the Tax Service Hall of Puding County Taxation Bureau explained the tax handling process hand in hand for taxpayers. Photographed by Zhang Liling

Convenience measures to upgrade fine service grid office

Anshun Taxation Bureau has continuously improved the fineness of tax service by building three grids of "convenient services", "tax stations" and "tax service halls". It is reported that in order to extend government services to taxpayers, Anshun Tax Bureau has launched four "convenient service grids", namely, community service, "tax business enterprise" service, "tax bank" service and key tax source service, recruited more than 300 tax volunteers from the society, and organized tax volunteers to provide tax voluntary services for taxpayers, Helped solve tax related issues more than 3000 times.

Set up mobile windows and "micro tax offices" in densely populated places, large enterprises and other places to form a city and county level "tax post station" grid integrating tax declaration and invoice issuance. Add 6 convenient service stations and 5 stationed personnel to promote tax services to reach the nerve endings of business entities.

Implement grid management at the city and county levels in the tax service hall, form a tax service hall with orderly management, efficient district counseling, and complete construction, constantly break through the barriers to tax related matters, smoothly solve the complicated, difficult, and high-frequency business of taxpayers, improve the quality and efficiency of work, promote the construction of a Fengqiao type tax service hall, and constantly improve the sense of gain of taxpayers.

Categorized push to improve efficiency preferential policy door-to-door office

In view of the fact that there are many preferential tax policy items and a wide range of applicable subjects, Anshun Municipal Taxation Bureau has compared and analyzed the potential needs of taxpayers, taken the initiative to provide services in the front, and tailored "package" service products including "professional" service teams, "one-stop" service manuals, "full cycle" service accounts, "linkage" service lines, etc.

Promote the implementation of preferential tax policies with the "door-to-door" service, ensure the efficient implementation of tax related matters of taxpayer payer, respond efficiently everywhere, and enjoy policy dividends to the maximum extent.

"Thanks to your initiative to come to our door, you have publicized and answered our policy needs and problems in all aspects, so that we have a clear understanding of the tax policy, and at the same time, enhance our development momentum." Mr. Xia of Guizhou Zhongming Information Technology Co., Ltd. said. (Chen Yili, Yang Liping)

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