People's Daily Online, Beijing, April 12 (Reporter Yang Yubo) A few days ago, the State Postal Administration issued a notice demanding that the spirit of the Notice of the State Council on the Joint Prevention and Control Mechanism for the New Coronavirus Pneumonia Epidemic, on Practically Doing a Good Job in Cargo Logistics to Ensure Access and Smooth Traffic, and earnestly do a good job in the postal express industry to ensure access and smooth traffic.

The notice clearly stated that the postal administration departments at all levels should focus on the postal service and express delivery as the livelihood of the people, and organize the industry to resume normal operation in a timely manner on the premise of meeting the local epidemic prevention policy. It is necessary to actively connect with transportation and other relevant departments to provide guidance for enterprises to apply for vehicle passes for transportation of key materials. In areas with serious epidemic situation, it is necessary to rely on the surrounding logistics parks (hub stations, express parks), expressway service areas, etc., to accelerate the establishment of temporary processing sites such as material transfer and distribution stations, connection points or distribution sites, so as to facilitate the transfer of express mail. We should focus on ensuring the transportation and delivery needs of epidemic prevention materials, emergency drugs and basic living materials of the people in the epidemic areas.

The notice requires that postal administration departments at all levels should actively mobilize industry forces to help ensure local people's livelihood according to the actual needs of local governments. It is necessary to promote local governments to introduce specific policies such as the passage of express vehicles, allowing express mail to enter the community, and adding contactless delivery facilities to prevent the backlog of express mail. We should urge enterprises to improve the "Four Ones" working mechanism for industrial emergency response, strengthen the monitoring of the network operation, and properly handle emergencies.

The notice stressed that the postal administration departments at all levels should strengthen research and judgment through daily supervision, appeal handling and other channels, and rely on the application of the Green Shield project to strengthen the practice and arrangement, so as to carry out targeted treatment on outstanding problems. We should pay attention to the practical problems that express workers are anxious for, promote the relevant departments of the local government to provide assistance policies for express workers such as vaccination, free nucleic acid testing, temporary shelter in the closed control area, support the express workers to return to their posts with peace of mind, and strive for social care for the express workers. Postal and express enterprises should ensure smooth complaint channels, strengthen input in complaint handling, and focus on communication and interpretation with users. It is necessary to strengthen the analysis of the impact of the epidemic on the whole network, optimize and adjust the service quality assessment during the epidemic, urge the whole network to implement reasonable end payment standards, and ensure the reasonable income level of couriers.

The notice requires that all postal administrations should strengthen communication with the local joint defense and control mechanism (leading group, headquarters), and promote the introduction of the specific work plan for postal express industry to ensure connectivity and smoothness.

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